American Kandy Co Reviews 

171
TrustScore 3 out of 5

3.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

Ordered in the 7th with 1/2 day delivery and still not come. Sent an email that hasn't been acknowledged. Bit disappointing as I bought it for someone's birthday which is tomorrow so il have to get so... See more

Rated 2 out of 5 stars

Paid for DPD 1-2 days I am still waiting for my items customer service are non existent don’t answer emails love chat or social media, don’t use this company it would be quicker to go to America and g... See more

Rated 1 out of 5 stars

If I could give them less than 1 star I would! Their carrier left my parcel on my door step despite being told not to! It was stolen, I contacted DPD and they admitted leaving it unattended, despite t... See more

Rated 5 out of 5 stars

I had a really positive experience with American Kandy Co. My order was shipped really quickly and arrived via Evri in a few days with everything just as I had ordered. I had been let down by another... See more

Company details

  1. Confectionery
  2. Chocolate Shop
  3. Gift Shop
  4. Soft Drinks Shop
  5. Sweets and Dessert Buffet

Written by the company

Providing imported american confectionary to both national and local customers. We also cater for the UK market with purchasing from new up and coming brands supporting national business.


Contact info

3.0

Average

TrustScore 3 out of 5

171 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(171)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

My order didn’t come i messaging and…

My order didn’t come i messaging and messaging no reply and calling also but no answer!!!! I need a refund!😡😡😡😡

January 14, 2023
American Kandy Co logo

Reply from American Kandy Co

Hello Joselyn,

I can confirm your parcel was delivered on, Sat 28th Jan Delivered at
10:43.

Best,
Tom

Rated 1 out of 5 stars

Dreadful service

I haven’t received my order that was for my daughters birthday. I sent numerous emails and had absolutely no response I wish I had of paid attention to the other reviews because I would’ve known this was going to happen. Definitely won’t be ordering again and I really would like to know where my order is going to come or my refund

January 24, 2023
American Kandy Co logo

Reply from American Kandy Co

Hello Yvette,

I am so sorry your parcels did not arrive. We did have issues with courier collections such as parcels not being scanned etc. We previously fully refunded you on 25/01/23. We have implemented new systems to avoid this happening going forward.

If you could kindly update your review to reflect you receiving a refund that would be highly appreciated.

Thankyou for your feedback and thanks for supporting small business.

Best,

Nathan

Rated 1 out of 5 stars

Goods still haven't arrived

Goods still haven't arrived, even though I received an email saying goods sent. Used tracking number but delivery company haven't received it yet. Delivery was meant to be 3 to 5 working days. Gift was for my sons birthday.

January 24, 2023
American Kandy Co logo

Reply from American Kandy Co

Hello Anthony,

I am sorry there was a delay in receiving your parcel. I can confirm your parcel was delivered on the 28/01/23.

I sincerely apologise for the delay.

Best,

Tom

Rated 1 out of 5 stars

Never got my order lost 50 pound…

Never got my order lost 50 pound fuming!!!

January 19, 2023
American Kandy Co logo

Reply from American Kandy Co

Hello ross,

I am sorry you had a delay receiving your parcel. I can confirm your parcel was delivered on 25th January 2023 via DHL Next-Day 14:05 Your parcel 31532180000377 is delivered

Thanks for your valued feedback.

Best,

Tom

Rated 1 out of 5 stars

Dissatisfied with Company

Placed an order on the 17th December. Did not expect delivery before Christmas but still have not receIved anything and we are now a month down the line. Shipping status is unchanged so don’t think items will come now. No communication from seller and no response to emails sent. This left me no option but to take it up with my bank as the payment was taken at time of order.

December 17, 2022
Unprompted review
American Kandy Co logo

Reply from American Kandy Co

Hello Chris,

I am so sorry you had to raise a chargeback with your bank. I located this and notice that we accepted this. I am also sorry that you experienced a delay. We are continually improving our services to ensure incidents like this don't happen again.

Best,

Tom

Rated 1 out of 5 stars

Haven’t received it

January 10, 2023
American Kandy Co logo

Reply from American Kandy Co

Hello lisa,

I can confirm your parcel was delivered on: Fri 27th Jan.

I really am sorry that you experienced a delay with your receiving your parcel. We are always looking at ways to continually improve our services to ensure incidents like this don't happen in the future.

Best,

Tom

Rated 4 out of 5 stars

Great choice to choose from

I ordered various items from American Kandy during the middle of November last year for Christmas. The whole process went smoothly and Evri delivered the parcel within 3-5 days (glad I ordered early!). Would definitely order again.

November 16, 2022
Unprompted review
Rated 5 out of 5 stars

Highly Recommend!

Absolutely love the company, I order every week or 2, fast delivery and always reliable. Would recommend to anyone!

January 11, 2023
Unprompted review
Rated 5 out of 5 stars

A great selection of candy I ordered…

A great selection of candy I ordered over £100 worth of candy and it was delivered on time and was worth the money I will recommend and use this company again the service was excellent my grandchildren loved the candy boxes and the mystery boxes so much value for money this is the site to order candy from I’ve tried a lot of others their choice is no where near as good as this site

November 30, 2022
Unprompted review
Rated 4 out of 5 stars

I have ordered here once or twice…

I have ordered here once or twice before last year (2022) & I got the large mystery box both times, it was a speedy delivery within a few days & you do get a good selection of American goodies I did have a lot of similar sweets which is cool but I would prefer more of a mixture of the other goodies & a few less sweets but overall I like this company & will order again In future.

January 14, 2022
Unprompted review
Rated 2 out of 5 stars

Disappointed

I purchased the sweet mystery box. Was really disappointed with the contents I had eight items when I read the info it said you would receive between ten to twelve items so this is false advertising. I did send an e-mail to the company they did not reply back. Won't be using again.

December 18, 2022
Unprompted review
American Kandy Co logo

Reply from American Kandy Co

Hello Angie,

I am sorry to hear you were disappointed with your mystery box and i apologise for any inconvenience caused.

On some occasions when certain items are out of stock we put higher value items in our boxes this may look like there is less in the box but the value of our sweet mystery boxes are always £10.00 or higher.

I would also like to note we changed our product description back in 2022.

All prices for our products can be found on our website.

Thankyou for you feedback.

Best,
Tom

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look