American Senior Reviews 

69
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their amazing support, professionalism, and helpfulness throughout the entire process. Many highlight the exceptional customer service, noting that representatives are attentive, patient, and explain every step in detail, making the experience smooth and stress-free. Reviewers appreciate the quick response times to questions and the efficiency with which issues are resolved, often exceeding expectations. The service provided is frequently described as excellent, with many feeling well-informed and guided through complex processes, leading to high satisfaction with the outcome. However, some people mentioned that the sheer volume of documents required for the process could be a source of stress.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, knowledge, and... See more

Service

Clients share positive opinions on service, highlighting that representatives explained processes in detail... See more

Customer service

Consumers find customer service to be positive, highlighting the knowledge, helpfulness, and responsiveness... See more

Response time

Reviewers mention positive feedback about response time, with many customers highlighting the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Richard H. and his staff are amazing! The loan was the easiest part of the process. They helped my father get his property ready and increase the estimated value overall. We had options, found solu... See more

Rated 5 out of 5 stars

It was a pleasure to work with David Hernandez. I really didn't know what to expect but Dave explained every step of the process to me and made the whole process go smoothly. I was extremely comfo... See more

Rated 5 out of 5 stars

We had a wonderful experience working with Richard Hettish on our reverse mortgage. From the very beginning he was enthusiastic and yet professional. Richard was very informative on all matters, and... See more

Rated 5 out of 5 stars

David Hernandez made this transaction as easy as pie. Being in the real estate industry myself,he kept me in the loop of what was happening at each stage and answered all of questions in a timely fash... See more


Company details

  1. Mortgage Lender

Written by the company

We opened our doors in 2007 and have been offering sound financial programs to borrowers ever since. We take great pride in putting the customers needs first. Our years of industry experience and financial strength has made American Senior one of the leading Reverse Mortgage lenders in the United States and your financial well being is the reason we exist. Here at American Senior, we believe in really getting to know you. Our team takes pride in giving sound, easy to understand advice, tailored to your needs. We’re committed to your long term stability, even after your loan has closed. A friendly Reverse Mortgage Loan Originator is only a phone call away. Call us today!


Contact info

4.9

Excellent

TrustScore 5 out of 5

69 reviews

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4.9

All reviews

(69)

32 reviews in the last 12 months

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Rated 5 out of 5 stars

Professional, knowledgeable and caring

Having had no experience nor knowledge of a reverse mortgage and how it works, my family and I went into this blindly. We were on a venture to get a reverse mortgage for my elderly brother. My sister-in-law went online to research this. Enter Richard Hettish of American Senior Reverse Mortgage...I am not literate in the world of finance but Richard took time to explain the workings of a reverse mortgage. No matter how many times he had to explain something to my family, he did it with professionalism, knowledge and care. He was always available for us and patient with our questions. Richard is kind, always asking how my brother is and even though I was the main contact for the family, he always left messages for my brother as well as the other family members. Explaining a mortgage can become tedious at times but Richard's sense of humor always brought a welcomed relief. We were very fortunate to have found Richard and we highly recommend Richard to anyone who is looking for help in this area.

February 13, 2025
Unprompted review
Rated 5 out of 5 stars

I had Steven Schwab as my advisor

I had Steven Schwab as my advisor. He & his team were exceptionally helpful & guided us through the whole process. Steve was very knowledgeable about the whole process & explained each step in easy to understand language. I would highly recommend him & the American Senior company.

December 20, 2024
Unprompted review
Rated 5 out of 5 stars

Reverse Mortgage - A Success

From start to end of the process and services were dealt in professionalism, courtesy, and civility. The progressive trust between both parties derived at the goal with ease. I deemed this reverse loan a successful satisfaction.

December 26, 2024
Unprompted review
Rated 5 out of 5 stars

Neal Melton is a Trusted and Valued Partner

Neal Melton, Senior Loan Originator with American Senior Lending was a great partner as I applied and received my home equity conversion mortgage, HECM, ('reverse mortgage'). Neal walked through the process with me, answering all questions with prompt, accurate and patience. He responded almost immediately to my sometimes-panicked needs for understanding the process. He made all the steps easy; nothing was a surprise, and I felt supported and heard through the process. I highly recommend Neal and American Senior Lending to my family and friends and anyone considering a HECM

December 18, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you Steven

I can not say enough great things about Steven Schwab. He is a total professional. He took me through the process of explaining everything in detail. To anyone who has him as a Mortgage Loan Originator, and they will be totally satisfied.

September 16, 2024
Unprompted review
Rated 5 out of 5 stars

My experience with American Senior was a wonderful experience!

My experience with this company was very pleasant from start to finish. David Hernandez, the Loan Officer, clearly explained things and kept me updated on each new event all the way up to the closing date. I’ve obtained several mortgages over the years and I can truthfully say David is the best loan officer I’ve ever worked with. The actual closing went very smoothly with no last minute surprises. My husband and I both highly recommend American Senior and Loan Officer David Hernandez.

November 26, 2024
Unprompted review
Rated 5 out of 5 stars

My name is Jane arthur keep hope alive!

My name is Jane arthur
And I want to share my experience with American seniors starting with my agent
Alex Palermo, Alex was my first contact,he walked me thru the whole process of obtaining this reverse mortgage,he informed me of all the actions I need to do for a positive outcome!I have to admit after a couple of weeks without a approval yet I got a little discouraged but Alex gave me reassurance that I was in a good position to be approved and that gave me hope!I got approved for the reverse mortgage and now I'm starting a new life!God bless the people that was involved with making this happen!

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

From Skepticsl to Satified

I was quite skeptical when I started. American Senior Reverse Mortgage Company made me comfortable and was forthcoming with ever question I asked. There were many. I found them to be honest, polite, very patient, thorough and knowledgeable. I will not hesitate to refer Richard Hettish to my friends in the future for this service if it comes up. He was a Godsend for my needs at this time. I am more than satisfied with the results.
Thank you Sheila Yeomans

October 25, 2024
Unprompted review
Rated 5 out of 5 stars

David Houghton

David Houghton was outstanding from start to finish. He provided complete instructions for us to follow. Where there were difficult areas, he handled it with professionalism and saw us to the finish line successfully.

September 23, 2024
Unprompted review
Rated 5 out of 5 stars

Richard Hettish

Richard Hettish, is knowledgeable, hard working and forthcoming. His friendly demeaner and constant availability made communication easy. We are very satisfied with the outcome of the reverse mortgage and would advise anyone to try American Senior. I made a new friend maybe you will. James Stewart

July 30, 2024
Unprompted review
Rated 5 out of 5 stars

My lender David Houghten

My lender David Houghten, was very efficient; he did not waste time I was able to get the funds right away. I can compare the expedient efficiency of my lender with another reverse mortgage company I was going to go with, I must say I’m glad I didn’t!

June 25, 2024
Unprompted review
Rated 5 out of 5 stars

Recommending a HECM with American Senior

Our trusted Retirement / Financial Planner recommended that we refinance thru a HECM (Home Equity Conversion Mortgage) - so after much thought & consideration, and after extensive research of the many companies that specialize in HECMs, we chose American Senior. Our Loan Officer Richard Hettish was knowledgeable, personable, professional, patient and thorough in answering all of our detailed questions & analytical concerns. As we decided to move forward, Richard stayed actively engaged with us, updating us on and facilitating the process - which could not have gone and concluded anymore smoothly. Our new loan closed in just over a month; we now have real peace of mind, knowing our future lifetime and our legacy plan for our family are both secure; we would highly recommend Richard and American Senior to other retired couples who have solid equity in their homes that want to improve their cash flow and enjoy their golden years while concurrently availing themselves of a line of credit in balance with a reasonable estate for their heirs.

May 30, 2024
Unprompted review
Rated 5 out of 5 stars

I had never thought I was going to have…

I had never thought I was going to have to put a mortgage on my house.when I called I got David Hernandez on the phone.i told him I needed money to get by and he explained different options.he helped me decide the best option for me and then let me know what I needed to do to get the money.he said if I had any questions to call him anytime.He really is great.if anyone I know needs this I would definitely recommend him.

June 1, 2024
Unprompted review
Rated 5 out of 5 stars

Service well in excess of expectations

David Hernandez helped me to save my home and to enjoy the rest of my life having been able to pay off all debt and live mortgage free through a reverse mortgage. His patience were gold standard and helped me to overcome all potential obstacles. His commitment was gold standard. He was able to have some pre-approval charges paid at closing and I was pleased to have found that my homeowner's insurance was paid through its term through escrow. In the end, I asked David to stay in touch because were I to need services such as his again, I won't need to look elsewhere.

May 8, 2024
Unprompted review
Rated 5 out of 5 stars

I had been contemplating applying for a…

I had been contemplating applying for a reverse mortgage, but I felt really unsure. However, I came across American Senior Reverse Mortgage Company and I got to work with an awesome representative, David. He explained to me step-by-step everything I needed to know throughout the whole process, he kept the lines of communications open, and if I had any questions, he was more than happy to help me with them in a professional and respectful manner. I highly recommend working with this company, they value your needs and work hard to improve your quality of life by being able to stay in your own home for as long as you wish. Thank you David, for your hard work and dedication, I truly appreciate it from the bottom of my heart.

April 23, 2024
Unprompted review

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