American Senior Reviews 

69
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their amazing support, professionalism, and helpfulness throughout the entire process. Many highlight the exceptional customer service, noting that representatives are attentive, patient, and explain every step in detail, making the experience smooth and stress-free. Reviewers appreciate the quick response times to questions and the efficiency with which issues are resolved, often exceeding expectations. The service provided is frequently described as excellent, with many feeling well-informed and guided through complex processes, leading to high satisfaction with the outcome. However, some people mentioned that the sheer volume of documents required for the process could be a source of stress.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, knowledge, and... See more

Service

Clients share positive opinions on service, highlighting that representatives explained processes in detail... See more

Customer service

Consumers find customer service to be positive, highlighting the knowledge, helpfulness, and responsiveness... See more

Response time

Reviewers mention positive feedback about response time, with many customers highlighting the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Richard H. and his staff are amazing! The loan was the easiest part of the process. They helped my father get his property ready and increase the estimated value overall. We had options, found solu... See more

Rated 5 out of 5 stars

It was a pleasure to work with David Hernandez. I really didn't know what to expect but Dave explained every step of the process to me and made the whole process go smoothly. I was extremely comfo... See more

Rated 5 out of 5 stars

We had a wonderful experience working with Richard Hettish on our reverse mortgage. From the very beginning he was enthusiastic and yet professional. Richard was very informative on all matters, and... See more

Rated 5 out of 5 stars

David Hernandez made this transaction as easy as pie. Being in the real estate industry myself,he kept me in the loop of what was happening at each stage and answered all of questions in a timely fash... See more


Company details

  1. Mortgage Lender

Written by the company

We opened our doors in 2007 and have been offering sound financial programs to borrowers ever since. We take great pride in putting the customers needs first. Our years of industry experience and financial strength has made American Senior one of the leading Reverse Mortgage lenders in the United States and your financial well being is the reason we exist. Here at American Senior, we believe in really getting to know you. Our team takes pride in giving sound, easy to understand advice, tailored to your needs. We’re committed to your long term stability, even after your loan has closed. A friendly Reverse Mortgage Loan Originator is only a phone call away. Call us today!


Contact info

4.9

Excellent

TrustScore 5 out of 5

69 reviews

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1-star

No recent history of asking for reviews

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4.9

All reviews

(69)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Richard Hettish was absolutely awesome!

Richard Hettish was absolutely awesome. Great attitude, knowledgeable, personable, professional, with excellent communication. By the time I had to take the counseling course, it turned into a review as Richard had already gone over everything I needed to know.
He and his team made everything go as smoothly as possible.
I cannot recommend him high enough. 5 stars only? Naw, I'd give him 10/5!
Thank you Richard Hettish!

May 19, 2024
Unprompted review
Rated 5 out of 5 stars

Marcus Powell was very efficient and…

Marcus Powell was very efficient and completely transparent in all aspects of the process. He communicated regularly and was very responsive to all my questions and requests.
I recommend Marcus without reservation.

May 7, 2024
Unprompted review
Rated 1 out of 5 stars

I called several weeks ago

I called several weeks ago. She stated she would call back that day and never did. She took all my information, name, address, house worth, balance owed, etc. if they didn’t want to give me reverse mortgage, the decent and professional thing is to call back and advised so I can go in a different direction. BTW, it took a couple of calls leaving messages for a call back. That should have been an indicator for me.

February 18, 2024
Unprompted review
Rated 5 out of 5 stars

Applying for a reverse mortgage

Applying for a reverse mortgage is quite an extensive process but working with Richard Hettish was such a pleasure. He patiently explained things to me, and was always available if I had a question. I highly recommend American Senior to anyone thinking about a reverse mortgage.

October 23, 2023
Unprompted review
Rated 5 out of 5 stars

GREAT job by loan officer Richard…

GREAT job by loan officer Richard Hettish. He paid close attention to everything every step along the way.
Knowledgeable and personable describe Richard to a 'T.' Very glad I went with American Senior and Richard for my Reverse Mortgage!

August 3, 2023
Unprompted review
Rated 5 out of 5 stars

My experience with Steven Moorehouse…

My experience with Steven Moorehouse was excellent! I had been with another company and it was a complete nightmare. It was by chance I found Steven and American Senior and the experience, from beginning to closing was a breeze. And Steven was communicating with me all the way through!
I’m so happy with the service I received from Steven Moorehouse and American Senior for my reverse mortgage!!!

June 30, 2023
Unprompted review
Rated 5 out of 5 stars

Top Professional in the Industry - Marcus Powell

When I first considered doing a Reverse Mortgage, I started to call Lenders to find out exactly how they work and to learn what my options are. I knew I wanted someone in the lending business that specializes in them, someone with great follow-up, and a lender that could clearly & concisely explain the options and the process. I spoke with 4 different Reverse Mortgage Lenders before I found Marcus Powell. I know that I have high expectations when it comes to those in this industry, but Marcus exceeded everyone of them. His follow-up was impeccable and his ability to break down the process in an understandable way was phenomenal! From other Lenders I was told that Reverse Mortgages typically take 45 – 60 days to complete, but with Marcus it was a super easy and painless 26 days. I’m confident that he is the best in the business.

April 1, 2023
Unprompted review

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