Company is great. Quality clothing. Purchases are for my 20 year old son. 6’5 150# long and lean. Still figuring out sizing and company was great about returns/exchanges. Only complaint, multiple item... See more
Company replied
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Review summary
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Proud string-bean here (6’6”, 190lbs), new to AT at age 52. Your catalog makes me feel old, but I’m appreciating size M extra-long in athletic pants and long-sleeved crew necks. I’ve never had the lux... See more
Company replied
I was excited to order something with the word “American” in it since I’m excited about supporting American made stuff. My things arrived with labels saying “made in China”. That was sad to me. In a... See more
Company replied
My wardrobe is so much better now that I've found American Tall!! The items are wonderful, and everything fits. The only 'room for improvement' would be the robe - it's super comfy BUT it's extremely... See more
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Company details
Written by the company
American Tall makes quality clothing for tall men from 6'0" to 7'1" and tall women from 5'9" to 6'6". Designed thoughtfully and engineered proportionately to ensure the best fit possible. A family business since 2015, and now a leading brand in the tall community worldwide.
Contact info
United States
- americantall.com
3.6
Average
337 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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expensive, low quality.
expensive, low quality.
2 pairs of shorts, both ripped in exact same location with very few uses. (next to back pocket, not even a stress point). Customer service was not helpful
November 1, 2025
Unprompted review
Reply from American Tall
We're very sorry for your experience. We would like to look into this further, if you can please provide your email address and order number, someone from our team can assist you with this: https://americantall-gen.ada.support/chat/
Zero customer service- items never shipped
Terrible customer service. Their system shows my items being shipped on December 11th but UPS shows they haven’t received them. Their system only has a useless bot for customer service which generates a ticket that goes nowhere. I will be disputing my charge if I don’t get the items by Christmas. Is this company a scam?
December 10, 2025
Unprompted review
Reply from American Tall
We're sorry for your experience, someone from our team is currently assisting you with this. Please let them know if you have further questions.
Missing Package, No Customer Support
Ordered sweats for my brother for Christmas on December 2nd. The package said it was delivered December 10th, but nothing was left at my door or anywhere even remotely close to my address. I contacted their garbage AI bot for customer service. They gave me a ticket. 4 days later someone emailed me to repeat the same questions the bot had already asked me. And now here we are the week of christmas, no package, no refund, no communication. I'm starting to think the whole site is a scam.
December 21, 2025
Unprompted review
Reply from American Tall
We're very sorry for your experience. If you can please provide your email address and order number here, we can look into this further: https://americantall-gen.ada.support/chat/
Made an order for Christmas gifts for…
Made an order for Christmas gifts for my husband in EARLY December. Order is still in Ohio waiting to be picked up by USPS about 20 days later!! This is unacceptable and so unprofessional.
December 20, 2025
Unprompted review
Reply from American Tall
We're very sorry for your experience. We would like to look into this further, if you can please provide your email address and order number, someone from our team can assist you with this: https://americantall-gen.ada.support/chat/
Buyer beware!!
I placed an order on Dec 1 2025. Tracking still shows that USPS is awaiting the package (19 days later). There's no way to contact customer service, all you can do is submit a ticket. This company has good clothes but if they want to survive then they either need to stop taking orders when they're overwhelmed, or expand their fulfillment and customer service teams. Their social media is full of complaints. The items I purchased were all gifts and I'm sure I won't receive them in 6 days. Absolutely unacceptable to not even contact me to let me know there are delays, and when I can expect my order!!!
December 1, 2025
Unprompted review
Reply from American Tall
We're sorry for your experience, someone from our team is currently assisting you with this. Please let them know if you have further questions.
This company sucks if I could give them…
This company sucks if I could give them a zero I would. I ordered my sons clothes early for Christmas, there was a problem with my card, NO one reached out to me, they use Amazon as third party and we all know they suck. I ordered women’s pants and the crouch was super long 👎🏽
December 13, 2025
Unprompted review
Reply from American Tall
We're very sorry for your experience. We are a business independent of Amazon, and don't source any of they're operations. We can see you're currently in contact with someone from our customer experience team, and they're helping to provide a resolution for this issue. Please let them know if you have further questions.
Too difficult to return !!
Too difficult to return !!! Beware !!! I'm so sorry I even bothered
December 11, 2025
Unprompted review
Reply from American Tall
We're sorry you had difficulty with the return request, thanks for the feedback. You can find a return guide on our Help Center here: https://americantall.zendesk.com/hc/en-us/articles/25130179002139-How-Do-I-Return-or-Exchange-My-Items. Additionally, we can see your return has been received and processed. Please feel free to get in contact with our customer experience team if you ever have questions or need assistance.
Best fitting sweatpants ever
Best fitting sweatpants ever, thanks folks.
December 9, 2025
Unprompted review
Reply from American Tall
We're so glad to hear you're enjoying the sweatpants, thanks for the support! Feel free to contact us if you ever have questions!
Terrible customer service
Terrible customer service, The only communication channel is through a useless CHAT BOT which drives you nuts as it cant help. Companies should ALWAYS provide a direct email address so at least you know your email has got to them. My order was cancelled and refunded with no explination why even though they still have this item in stock. VERY BAD EXPERIENCE WITH THIS TERRIBLE COMPANY.
December 9, 2025
Unprompted review
Reply from American Tall
We're very sorry for your experience. Our AI Assistant is helpful for commonly asked questions, however, it ready to pass you off to a live agent (within working hours) or create an email ticket if prompted. If you can please provide your email address and order number here, someone will gladly help to look into this issue for you: https://americantall-gen.ada.support/chat/
Amazing fit, amazing quality!
American tall fits amazingly well and offers high quality clothing. Their clothing is actually very unique in the details- from the choice of fabrics, to the cut of garments, to the finer details like stitching and closure quality (zippers, buttons, etc). Details matter! Fit matters! Quality matters! American tall encompasses it ALL. I have loved every single item I have purchased from AT. I am slowly replacing my entire wardrobe now that I know how it feels to wear clothes that fit.
November 20, 2025
Unprompted review
Reply from American Tall
Thank you so much for the kind words! We're so happy to hear you're loving the pieces you've received. Tall is our passion, and we love hearing customer's express their gratitude for the hard work our team does! We can't wait to continue providing the quality Tall Clothes you expect from us!
Unacceptable, Uncaring Customer Service
Companies should NOT rely ONLY on virtual assistants and email only customer service. This drives people away when there is an issue. I placed an order and it was scheduled to go to a previous address. I reached out and asked them to change the address. Even though the items had not shipped the email stated I needed to cancel the order and redo it. The problem is (for this $425 order) that they then would not honor previous pricing. So, to resubmit the order, it would cost me an additional $175!! Uh, no. Working with anonymous CSRs via email doesn't work. They don't care and, while I have been a steady customer at American Tall, I will not be ordering from them ever again. Your decision to use automated customer service has cost you a customer and potentially thousands of dollars.
December 1, 2025
Unprompted review
Reply from American Tall
We're very sorry for your experience, and we appreciate your valuable feedback. Our team strives to help all our customers with sincerity, understanding every situation is important. Unfortunately, we're unable to edit any addresses after orders are placed. North American orders can be edited up to an hour after placing, however, once this window closes no changes can be made. This can be found in our Help Center: https://americantall.zendesk.com/hc/en-us/articles/29971786656795-How-Do-I-Edit-My-Order. We always recommend double-checking everything at checkout to ensure all the shipping and billing information is correct, especially during promotions. Once a promotion ends we're unable to make adjustments per our policy: https://americantall.zendesk.com/hc/en-us/articles/19128967417115-Do-you-offer-Price-Adjustments-Price-Matching. We sincerely hope you change your mind to shop with us in the future, please let our customer experience team know if you ever have questions.
Horrible customer service
Horrible customer service. Started a return 10 days ago and I wanted to use return amount in Gift card while things were on sale and am being told that someone will be in touch within two business days, AFTER THE SALES ARE OVER> Never again. They just lost a 4 year customer. They are telling me that there is no way to speak to a real person, only the useless bot.
November 24, 2025
Unprompted review
Reply from American Tall
We're very sorry for your experience with us. We can see someone from our customer experience team has worked with you, and the return was processed. We appreciate your patience as we helped resolve this issue for you! Please let our team know if there's anything else we can do for you!
American Tall consistently meets the bar
It's hard finding clothes that fit when you're 6'10". American Tall has consistently hit the bar for style, fit and comfort in the clothes I've ordered there.
December 1, 2025
Unprompted review
Reply from American Tall
We're so happy to hear you've finally found clothes that are comfortable and fit your height! It means the world to us knowing you appreciate the work our team puts into designing clothes created for your height! Thanks for the support!
The customer service is ridiculously…
The customer service is ridiculously bad! It said my top was delivered last week and I still don’t have it. It’s impossible to speak to anyone from the company. BEWARE! Do not order from this company! I repeatedly asked to speak to someone to no avail.
November 24, 2025
Unprompted review
Reply from American Tall
We're very sorry you've had difficulty getting in contact with our team, you can contact us through our AI Assistant. It is helpful for commonly asked questions, however, is ready to pass you off to a live agent (within working hours) or create an email ticket if prompted. If you can provide your order number and email address through this link, our team can look into this for you: https://americantall-gen.ada.support/chat/
Great fitting sweaters and golf shirt
Great fitting sweaters and golf shirt. Very nice quality!
October 27, 2025
Unprompted review
Reply from American Tall
Thanks for your support, we're glad you're satisfied with the sweaters and golf shirts purchased from us. Please don't hesitate to get in contact with our customer experience team if you ever have questions.
The blouse is great for work
The blouse is great for work. I need this in all colors. It goes very well with the vest suits. Please get the Navy Pinstripe vest back in stock. I need to go with the white bow tie blouse and a burgundy would be fantastic.
November 14, 2025
Unprompted review
Reply from American Tall
We're happy to hear you're enjoying the items you've purchased from us, thanks for the support. You can sign-up to be notified on the product page to receive an email when the items come back in stock!
American Tall
I love American Tall! I get the sweatpants in med/tall & they fit me perfectly! I have several pairs in black, blue, beige, gray, & attic white…artic white is my absolute favorite! I wear them year round! Did I mention that I love them??
November 3, 2025
Unprompted review
Reply from American Tall
We're so glad you've been enjoying our sweatpants! Thanks for the kind words and support! We love hearing how much our customers appreciate the time and effort we put into making clothes tailored to their height.
The quality of clothing is absurd for…
The quality of clothing is absurd for the price.
January 8, 2025
Unprompted review
Reply from American Tall
We're very sorry to hear you've experienced quality issues with our products. Please note that any issues you have, we'd like to help resolve for you! If you can reach out to our team through the link provided, and explain the issues experienced we'd be happy to look into this for you: https://americantall-gen.ada.support/chat/
The company makes exceptional clothes…
The company makes exceptional clothes for tall people. Their clothes are made with high-quality material and the fit is definitely for tall individuals. I am 6 feet tall and have trouble finding pants long enough., Even companies that say their clothes are for talls are not long enough for me.
November 16, 2025
Unprompted review
Reply from American Tall
We're so happy to hear you finally found pants that are long enough! Tall is our passion, and we love having the opportunity to provide Tall clothing for our customers! Thanks for your support.
Shipping is non-existent
I ordered 3 pairs of jeans from this company and to date I have no tracking information other than them telling me I'm in the queue and will be shipped in order of sequence. Never again. I will dispute the charge next week and update this review.
Update: still no tracking or information about my order.
November 3, 2025
Unprompted review
Reply from American Tall
Unfortunately, we’ve run into an unexpected technical issue at our new fulfillment center, and our team is actively working to have it fixed immediately. Please note, this is not our standard, and are deeply sorry for the delay and inconvenience this may have caused. We can see you've been working with our team to have this issue resolved. Let them know if you have further questions.
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