Amongi's Coffee Reviews 15

TrustScore 4 out of 5

3.8

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Company details

  1. Coffee Store

Written by the company

Improving the world with coffee. Amongi's Coffee is a social enterprise committed to making the world a better place using the power of coffee. It strives to be more than a business, but an agent of change, delivering great products and providing meaningful contributions.


Contact info

3.8

Great

TrustScore 4 out of 5

15 reviews

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1-star

No history of asking for reviews

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Rated 1 out of 5 stars

Order got cancelled for the second time

Order got cancelled for the second time. I can understand a surge in demand due to the seller signing up for a special offer through a 3rd party but it should be clear at the point of sale that there's no stock. Buyer shouldn't be able to spend their money and then find out a week or two later that there's no stock...again...

June 2, 2021
Amongi's Coffee logo

Reply from Amongi's Coffee

Hi Eif,

I hope everything is going well with you.
We're sorry you had to go through our incident a while back. As a new business, we were overjoyed when a third party approached us and asked for collaboration, unfortunately, we were unaware of the extent of their impact. As a result, when stock ran out due to high demand, more orders continued to come in as Pre-Orders.

Those who ordered after the supply ran out received an email asking if they wanted a refund, a conversion of their current payment into a refund, or to wait until we could ship their product(s).

Those that requested a refund were told that we will get back to them as soon as we could. I'm assuming you missed that part of the email and instead used the 100% discount voucher you were given. As a result, we had to cancel your order because we are still unable to offer coffee at such a high discount rate at the moment.

Please if you do have any further questions, don't hesitate to contact us directly at hello@amongis.com.

All the best
Amongi's Coffee

Rated 5 out of 5 stars

The best coffee with the noblest mission.

Amongis offers the most delicious coffee, great values and the noblest mission. For me, it is important that besides the quality of the product the company can also offer something to contribute to society and actually put into practice their values. Amongis exceeds my quality expectations with its delicious coffee and transcends its values and responsibilities with its involvement in environmental sustainability and social wellbeing.

April 2, 2021
Unprompted review
Rated 5 out of 5 stars

Great coffee and an amazing customer service.

Recently I ordered some coffee from Amongi's Coffee as I had just got into the making of coffee with a Cafetiere and to begin with my expectations from already trying different well-known coffee brands is that it would be alright, In the sense that it would be nothing much better than my instant coffee, however when I received my order my expectations were exceeded massively. For the first time a coffee had made me want to brew another instantly. The taste was rich and not overwhelming, the flavours were robust yet calm, I was so overwhelmed with emotion that I had drank it without even taking a second to let it cool down, and not to mention the customer service, from the beginning I had been informed that it would take a bit longer than expected for reasons that I found normal and understandable, and when I became eager to get an update I knew I could just email and they would respond almost instantly. This has got to be hand down one of the best customer services that I have ever known. It didn't feel like I was going to be belittled instead it felt like they cared. To conclude I would without a shadow of a doubt recommend this to anyone who is looking to try some great coffee.

March 31, 2021
Unprompted review
Rated 5 out of 5 stars

Great company, excellent coffee

A starter up company, at first there was a delay I think they took on a bit too many orders with the sweatcoin app but a good business learns! And they learned, I ordered the Brazilian coffee grounds and they were great. Will definitely order again, a different blend next time as I want to try them all!

March 1, 2021
Unprompted review
Rated 5 out of 5 stars

Love this coffee

First of all, I just can’t live without coffee which have allowed me to try so many different brands throughout the years to find the right one. And I must say that this coffee is def one of my favourites, it’s rich but very smooth in the taste and make my mornings ten times better every day. And on top of this also sustainable. Perfect.

February 27, 2021
Unprompted review
Rated 5 out of 5 stars

Coffee at its finest

Coffee at its finest
I’ve started ordering Amongi Coffee this month and am really impressed by it’s quality. The reason I found them was actually a friend telling me how well it tastes. Therefore, I would really suggest trying it . The delivery was quick and easy.
I recently just gave a friend of mine one to try and he was impressed as well.

Try it you won’t regret it after your first cup.

February 26, 2021
Unprompted review
Rated 5 out of 5 stars

Good service and excellent coffee

Lovely coffee, one of the few cafetière coffees I can drink with no sweetener (although tastes fantastic with a little honey stirred in!)
I got my coffee on promotion from Sweatcoin. Due to unprecedented numbers of orders (due to the promotion I expect!) the delivery was delayed, but the company informed me of this straight away and gave options (refund/store credit) if I didn’t want to wait (I did want to wait!) - contact throughout was at a good level.
In short - I rate the coffee. I rate the service. I would buy again.

February 23, 2021
Unprompted review
Rated 5 out of 5 stars

Great no nonsense coffee

Great no nonsense coffee. Great customer contact when delays became apparent providing complete transparency.

Highly rate their coffee aswel, very tasty.

February 23, 2021
Unprompted review
Rated 5 out of 5 stars

Great customer service

Really glad I found Amongi's Coffee! Although my order took a little longer than I expected due to high demand, the communication and customer service was great. The coffee I ordered (BSCA Select 20) is lovely and I am impressed with the sustainable packaging that it comes in.
I'm looking forward to ordering from Amongi's Coffee again in the future. Thank you!

February 11, 2021
Rated 5 out of 5 stars

Really great customer service and coffee!

Really great customer service and communication, you will love Amongis Coffee! - The quality of the beans and the aroma is one of the best, my morning coffee was better than most cafes I’ve visited and well In fact, afternoon coffee as well as it’s too tempting to brew again :) - 10/10 you will make the switch to Amongis!

February 10, 2021

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