Amplified Telephones Reviews 

1,335
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 208 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the prompt and efficient delivery, often noting products arrived quickly and were well-packaged. Many found the ordering process straightforward, appreciating the easy-to-navigate website and helpful initial discussions. Reviewers frequently highlight products, especially phones, for their large buttons, clear displays, and effective amplification, proving suitable for elderly users or those with hearing and visual impairments. However, some customers found certain products less effective or harder to use than expected, citing issues like insufficient amplification or complex features. A few also reported quality problems, such as phones not charging or breaking quickly, and dissatisfaction with customer service regarding delivery or returns.

What people talk about most

Product

Customers consistently note ambiguous experiences with the product, with many praising its suitability for... See more

User experience

Reviewers highlight ambiguous aspects of user experience, with many finding products easy to use and set up,... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency, with many... See more

Quality

Customers had ambiguous experiences with quality, with some praising the phones as great, well-designed, and... See more

Service

Users describe positive interactions with service, highlighting excellent speed of order, quick refunds, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good website and phones well packaged and delivered promptly. My wife and I are in our 80s and my wife finds the larger buttons are a big help. Amplification is more or less as described, but I woul... See more

Rated 4 out of 5 stars

reception and therefore hearing much improvred over previous fone.Instructions for setting up not very clear but I managed. delivery reasonably prompt and packaging good. product looks good but tim... See more

Rated 4 out of 5 stars

Ordered an amplified flip phone for my 92 year old mother in law, who lives in a care home, as she was struggling to press the right buttons to answer her simple mobile. She also couldn't hear... See more

Rated 5 out of 5 stars

Brought this for very hard of hearing 96 year old.Staff at Amplifiedtelephones helpful with initial issues with phone. As regards the Big Tel 40. It is easy to use with the pre set photo call but... See more


Company details

  1. Internet Shop

Written by the company

Here at Amplified Telephones, we understand that hearing loss is a condition that affects a number of people, and it can have a severe impact on quality of life. Our dedicated team of product experts are on hand to help you find the right amplified telephones and listening devices so that you no longer need to feel isolated from your friends or loved ones.

AmplifiedTelephones.co.uk

Written by the company

Free UK Delivery
You don't need to worry about any hidden delivery costs or unexpected charges once you reach the checkout. We offer FREE UK delivery on ALL orders.
Product Experts Ready to Help You
Our dedicated Customer Services team are on hand to help you with your order. Whether you'd like to make a repeat purchase or you're shopping for the first time with AmplifiedTelephones.co.uk, they are ready with their expert product knowledge to answer your queries and offer assistance with placing your order.
Quality Products at Affordable Prices
As a leading independent distributor of assistive technology products, we pride ourselves on our growing reputation for supplying quality products at affordable prices from brands you can trust.
Dedicated Product Experts
Our Amplified Telephones experts have access to a wealth of information about amplified phones and can help you with your purchasing decision. Whether you're looking for a cordless or corded handset, a TV listener, or even an extra-loud doorbell, our team are here for you.
Safe Shopping with AmplifiedTelephones.co.uk
We are an ISO 9001:2015 certified business, providing peace of mind that your order is safe in our hands. You can shop safely with us (secured by Thawte), and we even offer FREE UK mainland delivery on all orders.

Free UK Delivery!

We offer FREE UK delivery on ALL orders!

You don't need to worry about any hidden delivery costs or unexpected charges once you reach the checkout. We offer FREE UK delivery on ALL orders.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(1,335)

188 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I am very disappointed in this decision still struggle to hear certain…

I still struggle to hear certain words,it’s just not loud enough and I need to increase it further. Some people are still frustrated that I can’t hear all them fully. I am very disappointed as I thought it would solve my problems.

August 26, 2025
Amplified Telephones logo

Reply from Amplified Telephones

Dear Margaret,

Thank you for your feedback.

I am very sorry that you are disappointed with the volume your phone achieves.

We do have some phones with an even louder volume, and phones which work with hearing aids, if you use them.

If you would like an assistance with finding a phone that meets your needs better, please do let us know and we will do everything we can to help you.

Kind regards,

Tony
Amplifiedtelephones.co.uk

Rated 1 out of 5 stars

Bought an amplifier phone and 2…

Bought an amplifier phone and 2 handsets, my mum had a serious accident which ment she had to go into care, I was within my 30day return window,I sent the items back to be in formed that they could only refund 1 handset, the other had a red mark on number pad and the base unit had 2 scratches on it and we had written on the instruction book.
On receiving the items back: the red mark came of with a touch of my finger and the 2 scratches are not visible to the naked eye and yes we had written on the book only so we could understand it.
I understand in there returns policy they have to be in re sellable condition but this is taking it too far. I would never recommend this company to anyone.

August 28, 2025
Unprompted review
Amplified Telephones logo

Reply from Amplified Telephones

Dear Miss Baker,

Thank you for your feedback and I am very sorry that you have experienced an issue with the return of your handsets.

Unfortunately, I could not find any orders for you on our system so I attempted to contact you via the Trustpilot system, but we did not receive a reply.

If you purchased your handsets via amplifiedtelephones.co.uk, I would be grateful if you could let me know and provide an order number so that I can investigate this further for you.

Kind regards,

Tony
Amplifiedtelephones.co.uk

Rated 1 out of 5 stars

Extremely poor returns process

Arrived only a day late (which was fine) but unfortunately the handset was not compatible with my client's hearing aids. I therefore boxed it up straight away and started the returns process.

I instantly received an email telling me all the reasons why they won't refund the money. As I knew the phone had been sent back in perfect condition, I wasn't too worried.

However I received an email "showing" scratches that were on the handset and making it ineligible for a refund. I have no idea if this was my handset they had sent photos of. If it was, they were present when we received it as it was used for a matter of minutes before we realised it wasn't going to work.

The company are refusing to refund. This handset is available on Amazon - my client wanted to purchase via Amazon but I suggested this site as I prefer to support independent businesses. However, had I bought via Amazon, they would have refunded instantly.

I will not recommend Amplified Phones to any more of my clients and would recommend anyone using them does so knowing they are unlikely to get a refund should the phone be incompatible with their hearing aids.

August 11, 2025
Amplified Telephones logo

Reply from Amplified Telephones

Dear Wendy.

Thank you for your feedback and I am very sorry that we were unable to provide a refund for your order.

When we receive a returned item, the parcel is opened and checked on a desk containing no other returned items. This means that we can guarantee that the item received came from the customer who placed the order and there is no chance of orders being mixed.

We received your returned handset and the protective screen had been removed, and there were visible scratches on the case. I am very sorry that this means that we are unable to accept your return and provide a refund.

We conduct a thorough check of returned items and it is always our aim to process the return and provide a refund. However, where the item has any level of damage, including scratches, we are unable to accept the return.

I am very sorry that you are disappointed with the outcome of your request.

Kind regards,
Tony
Amplifiedtelephones"
Tony (03/09/25 16:10)

Rated 4 out of 5 stars

Service good,but have had a major problem as I find this is not compatible with my sky SIM card. It looks as I will have to cancel my SIM contract with sky and find another provider. Very disapointed

Service good,received equipment on time and in good condition. I am very disapointed that my current sky SIM card is not compatible with this phone. Reported this problem to Amplified who said this is the first time that they have encountered this. Looks like I will have source another provider.

August 11, 2025
Rated 5 out of 5 stars

Good product ,fits all criteria

Good product ,fits all criteria.
Good price.But great service
The hand phone replaced an antiquated
Yet loved phone used on the landline.
Now my husband can use the phone whilst moving from room to room.
An unbelievable quick delivery too.
Thank you. A satisfied customer

August 14, 2025
Rated 1 out of 5 stars

the phone does not work like expected

the phone does not work like expected

August 4, 2025
Amplified Telephones logo

Reply from Amplified Telephones

Dear Bechan,

Thank you for your feedback.

I am very sorry that the phone you purchased was not as you expected.

We have sent you the return instructions and will provide you with a refund as soon as the return process is complete.

If you would like any help finding something more suitable, please let us know and we will be delighted to assist you.

Kind regards,

Tony
Amplifiedtelephones.co.uk

Rated 4 out of 5 stars

Great products for heating and visually…

Great products for heating and visually impaired. Swift delivery.

However exact set we wanted was swiss voice extrA with 2 additional hand sets. This wasn't available so had to order swiss voice extrA 3355 with only one additional handset. Would like to buy a single handset to add to the order but they seem to be out of stock too.

August 6, 2025
Rated 2 out of 5 stars

The headphones are too heavy and become…

The headphones are too heavy and become uncomfortable after even 15 minutes. The pressure on the earpieces to hold this weight of headphones adds still more to the discomfort. I have tried adjusting them in every way without success for a few weeks now.
The quality of the sound however is excellent.
You have agreed to me returning them but the postage costs and your criteria make this unrealistic.
I see you have a lightweight and more expensive model but this was not suggested when I enquired about the returns arrangement.

July 28, 2025
Amplified Telephones logo

Reply from Amplified Telephones

Dear Mr Fairbrother,

Thank you for taking the time to provide your feedback.

I am sorry that you found the headphones uncomfortable and had to return them as we have received feedback from customers who have found them to be exactly what they needed.

If you still wish to return the headphones for a refund, there are some relatively inexpensive courier options available which you may find suitable.

I am very sorry that we did not suggest an alternative option for you. My colleague simply replied to your request to return the headphones.

If you do need any further assistance, please let us know.

Kind regards,

Tony
Amplifiedtelephones.co.uk

Rated 5 out of 5 stars

Great service, excellent phone

We ordered an amplified phone for my 100 year old mother, the Geemarc one was a good price and in stock, and was described comprehensively on the site. Arrived promptly. The phone appears to have made a big difference - before she had it, we were barely able to have a phone call with her, now she's able to hear us.

August 1, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look