Amplified Telephones Reviews 

1,332
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 208 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the prompt and efficient delivery, often noting products arrived quickly and were well-packaged. Many found the ordering process straightforward, appreciating the easy-to-navigate website and helpful initial discussions. Reviewers frequently highlight products, especially phones, for their large buttons, clear displays, and effective amplification, proving suitable for elderly users or those with hearing and visual impairments. However, some customers found certain products less effective or harder to use than expected, citing issues like insufficient amplification or complex features. A few also reported quality problems, such as phones not charging or breaking quickly, and dissatisfaction with customer service regarding delivery or returns.

What people talk about most

Product

Customers consistently note ambiguous experiences with the product, with many praising its suitability for... See more

User experience

Reviewers highlight ambiguous aspects of user experience, with many finding products easy to use and set up,... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency, with many... See more

Quality

Customers had ambiguous experiences with quality, with some praising the phones as great, well-designed, and... See more

Service

Users describe positive interactions with service, highlighting excellent speed of order, quick refunds, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good website and phones well packaged and delivered promptly. My wife and I are in our 80s and my wife finds the larger buttons are a big help. Amplification is more or less as described, but I woul... See more

Rated 4 out of 5 stars

reception and therefore hearing much improvred over previous fone.Instructions for setting up not very clear but I managed. delivery reasonably prompt and packaging good. product looks good but tim... See more

Rated 4 out of 5 stars

Ordered an amplified flip phone for my 92 year old mother in law, who lives in a care home, as she was struggling to press the right buttons to answer her simple mobile. She also couldn't hear... See more

Rated 5 out of 5 stars

Brought this for very hard of hearing 96 year old.Staff at Amplifiedtelephones helpful with initial issues with phone. As regards the Big Tel 40. It is easy to use with the pre set photo call but... See more


Company details

  1. Internet Shop

Written by the company

Here at Amplified Telephones, we understand that hearing loss is a condition that affects a number of people, and it can have a severe impact on quality of life. Our dedicated team of product experts are on hand to help you find the right amplified telephones and listening devices so that you no longer need to feel isolated from your friends or loved ones.

AmplifiedTelephones.co.uk

Written by the company

Free UK Delivery
You don't need to worry about any hidden delivery costs or unexpected charges once you reach the checkout. We offer FREE UK delivery on ALL orders.
Product Experts Ready to Help You
Our dedicated Customer Services team are on hand to help you with your order. Whether you'd like to make a repeat purchase or you're shopping for the first time with AmplifiedTelephones.co.uk, they are ready with their expert product knowledge to answer your queries and offer assistance with placing your order.
Quality Products at Affordable Prices
As a leading independent distributor of assistive technology products, we pride ourselves on our growing reputation for supplying quality products at affordable prices from brands you can trust.
Dedicated Product Experts
Our Amplified Telephones experts have access to a wealth of information about amplified phones and can help you with your purchasing decision. Whether you're looking for a cordless or corded handset, a TV listener, or even an extra-loud doorbell, our team are here for you.
Safe Shopping with AmplifiedTelephones.co.uk
We are an ISO 9001:2015 certified business, providing peace of mind that your order is safe in our hands. You can shop safely with us (secured by Thawte), and we even offer FREE UK mainland delivery on all orders.

Free UK Delivery!

We offer FREE UK delivery on ALL orders!

You don't need to worry about any hidden delivery costs or unexpected charges once you reach the checkout. We offer FREE UK delivery on ALL orders.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.3

All reviews

(1,332)

186 reviews in the last 12 months

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Rated 5 out of 5 stars

Brought this for very hard of hearing…

Brought this for very hard of hearing 96 year old.Staff at Amplifiedtelephones helpful with initial issues with phone.
As regards the Big Tel 40.
It is easy to use with the pre set photo call buttons. No unnecessary answer phone, nice and basic. It’s big disadvantage is the ringer is quieter than conventional phone, over came this by adding an in line loud ringer from Amazon. Also user needs to press the red button to amplify the receiver sound, easy to do and effective but another thing for someone who has had a stroke to master.

September 24, 2025
Rated 3 out of 5 stars

The ordering and delivery were great

The ordering and delivery were great, but the phone it’s self is as good as useless, very difficult to program and just can’t get the listening volume up to even a level that I can hear but this phone was for my 93 mum

August 27, 2025
Amplified Telephones logo

Reply from Amplified Telephones

Dear Sharon,

Thank you for your feedback.

I am very sorry that you have experienced difficulties with the volume on your new handset.

The phone you purchased has a volume boost function which increases the volume of the handset speaker.

To activate this, you need to be on a call and then press the button on the side of the handset, in line with the middle of the screen.

The handset reverts to a standard volume when you end the call to protect any users who may not be experiencing hearing difficulties.

I hope this helps. but please do call us if you need any further assistance.

Kind regards,

Tony
Amplifiedtelephones.co.uk

Rated 3 out of 5 stars

Ok when working

Ok when working
But had problems with hearing people and setting up. Too complicated

September 11, 2025
Amplified Telephones logo

Reply from Amplified Telephones

Dear Mr Dearan,

Thank you for your feedback.

I am very sorry that you experienced difficulties when setting up your new phone.

We have videos available to help customers which are extremely useful.

The model you purchased is extremely popular and very loud. A family member of mine has one and it really does help as they are hearing impaired.

I see that you have requested to return your phone and we will process your returned order and provide a refund as soon as we receive it.

I am very sorry that this phone was not suitable for you, and if you need any help finding an alternative, please let us know and we will be delighted to help you.

Kind regards,

Tony
Amplifiedtelephones.co.uk

Rated 2 out of 5 stars

I'm sorry,I had to return the phone

I'm sorry,I had to return the phone. The charging cable didn't fit to charge it. I have a receipt to prove postage. I packaged it carefully so I am now waiting for a refund.
Regards
Margaret Jenkins

September 15, 2025
Amplified Telephones logo

Reply from Amplified Telephones

Dear Mrs Jenkins,

Thank you for taking the time to provide your feedback.

I am very sorry that you had to return your order.

I have spoken to our returns team and they received your returned order and they refunded your payment in full.

Thank you for taking so much care with the return of your order.

If you do need any further assistance, please let us know.

Kind regards,

Tony

Rated 3 out of 5 stars

Screen is not bright enough

September 12, 2025
Amplified Telephones logo

Reply from Amplified Telephones

Dear Mr Robinson,

Thank you for your feedback.

The phone you purchased has a grey LCD type screen, so I understand why it may not be bright enough for you.

We do have other alternatives available which have a brighter back lit display, and some have large characters too.

If you would like some help in finding a more suitable option, please let us know and we will be delighted to help you.

Kind regards,

Tony
Amplifiedtelephones.co.uk

Rated 5 out of 5 stars

Excellent telephone.

I like everything about this telephone, so glad I bought it.
I'm now able to have conversations and receive incoming calls without all the stress of deafness.
I also like the chunky hand receiver and the fact that it is sturdy and looks good too.
Quick delivery and well packed. Many thanks.

September 3, 2025
Rated 5 out of 5 stars

Amazing product!

Absolutely delighted with the speedy delivery of my new telephone. I wish I’d have purchased it sooner, it’s given me back my confidence.

September 1, 2025
Rated 5 out of 5 stars

A great company for the older purchaser

This is a great company if you need a telephone for older or hard of hearing people. The photos are good, the descriptions thorough and the ability to claim VAT exemption is an absolute bonus for the handicapped.
I would definitely use this company again, and we are delighted with our purchase.

September 1, 2025
Rated 4 out of 5 stars

The company is helpful

Even though the phone was not right for me, whuch was my fault because I ordered the wrong thing, their returns policy worked well. I found the company helpful when I rang to explain what had happened

August 29, 2025
Rated 5 out of 5 stars

So much better

I purchased this phone on behalf of my very deaf neighbour. He is extremely pleased with it as he can hear more clearly (and I can hear him). He is also impressed by the addition of the cordless phone as he takes it into the garden when he is pottering.

September 3, 2025
Rated 3 out of 5 stars

I am very disappointed in this decision still struggle to hear certain…

I still struggle to hear certain words,it’s just not loud enough and I need to increase it further. Some people are still frustrated that I can’t hear all them fully. I am very disappointed as I thought it would solve my problems.

August 26, 2025
Amplified Telephones logo

Reply from Amplified Telephones

Dear Margaret,

Thank you for your feedback.

I am very sorry that you are disappointed with the volume your phone achieves.

We do have some phones with an even louder volume, and phones which work with hearing aids, if you use them.

If you would like an assistance with finding a phone that meets your needs better, please do let us know and we will do everything we can to help you.

Kind regards,

Tony
Amplifiedtelephones.co.uk

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