Good website and phones well packaged and delivered promptly. My wife and I are in our 80s and my wife finds the larger buttons are a big help. Amplification is more or less as described, but I woul... See more
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reception and therefore hearing much improvred over previous fone.Instructions for setting up not very clear but I managed. delivery reasonably prompt and packaging good. product looks good but tim... See more
Arrived on time and well packaged. Purchased for a 97 year old relative with hearing and visual impairment. Very please with large buttons and sound levels. Had problems locating some buttons which we... See more
Even though I should have researched the phones more thoroughly myself I chose the wrong one as when it was delivered (quickly) I found it would not connect to my system I then arranged a refund (whi... See more
Company details
Written by the company
Here at Amplified Telephones, we understand that hearing loss is a condition that affects a number of people, and it can have a severe impact on quality of life. Our dedicated team of product experts are on hand to help you find the right amplified telephones and listening devices so that you no longer need to feel isolated from your friends or loved ones.
AmplifiedTelephones.co.uk
Written by the company
- Free UK Delivery
- You don't need to worry about any hidden delivery costs or unexpected charges once you reach the checkout. We offer FREE UK delivery on ALL orders.
- Product Experts Ready to Help You
- Our dedicated Customer Services team are on hand to help you with your order. Whether you'd like to make a repeat purchase or you're shopping for the first time with AmplifiedTelephones.co.uk, they are ready with their expert product knowledge to answer your queries and offer assistance with placing your order.
- Quality Products at Affordable Prices
- As a leading independent distributor of assistive technology products, we pride ourselves on our growing reputation for supplying quality products at affordable prices from brands you can trust.
- Dedicated Product Experts
- Our Amplified Telephones experts have access to a wealth of information about amplified phones and can help you with your purchasing decision. Whether you're looking for a cordless or corded handset, a TV listener, or even an extra-loud doorbell, our team are here for you.
- Safe Shopping with AmplifiedTelephones.co.uk
- We are an ISO 9001:2015 certified business, providing peace of mind that your order is safe in our hands. You can shop safely with us (secured by Thawte), and we even offer FREE UK mainland delivery on all orders.
Free UK Delivery!
We offer FREE UK delivery on ALL orders!
You don't need to worry about any hidden delivery costs or unexpected charges once you reach the checkout. We offer FREE UK delivery on ALL orders.
Contact info
Unit 6, Union Court, Union Road, SW4 6JP, London, United Kingdom
- 020 7501 1101
- helpdesk@amplifiedtelephones.co.uk
- amplifiedtelephones.co.uk
4.3
Excellent
1K reviews
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Really easy website to review products…
Really easy website to review products & ordered telephone to assist my father’s hearing issues.
Looks great in his home and I was easy to set up.
December 16, 2025
Perfect delivery.
Delivery was on time. Company kept us informed along the way. Will use them again.
December 20, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Struggling to hear
Installed for my 93 year old Mother as I purchased for Christmas. I bought it as her hearing is bad, she is struggling with the new phone. When people are talking on the handset it is harder to hear than with a normal phone. The only way she can hear is on speaker with the handset removed. The caller says it’s difficult to hear her so slightly frustrating. We’ve turned up all the volumes. Think we need more assistance as it’s not that easy based on the instructions.
December 27, 2025
Reply from Amplified Telephones
Dear Amanda,
Thank you for taking the time to share your experience.
We’re very sorry to hear that your mother is finding it difficult to use the phone, and we completely understand how frustrating this must be, especially when trying to help her communicate easily.
For more detailed guidance and support, please contact our dedicated helpdesk at helpdesk@amplifiedtelephones.co.uk
Depending on the complexity of the issue, we may need to reach out to the manufacturer, who has the expertise to walk you through the setup, adjust the settings appropriately, and provide tips to make the handset easier for your mother to hear and use.
We truly appreciate your patience and understand how important it is for your mother to be able to communicate clearly.
Please don’t hesitate to reach out to the helpdesk — they’ll be happy to assist and ensure she gets the best possible experience from the phone.
Kind regards,
Lakshan
Amplified Telephones team
Replacement phone for mum
Bought this phone to replace one my mum has had for nearly a decade. It’s very good though she does say it’s not as loud as the origional. All in all great delivery and the phone still is very loud compared to a standard phone.
December 9, 2025
Very pleased with service
Easy to buy online, really pleased with phone as it suits my 93yr dad in a Care Home. It's easy to use too. Amplified Telephones were efficient and kept me informed of tracking and phone arrived as arranged. They also followed up and checked all went well. Very pleased with service.
December 13, 2025
The phone is remarkable mum could hear…
The phone is remarkable mum could hear clearly on it easily can see the keys and dial, excellent value for money and excellent customer service as I had to call with a query as I didn't realise there was no phone book as such so ,there are boxes to pre set and dial but mum wants loads as at 86 years old she didn't want to dial out the number manually,so ,sadly had to return it, I spoke to a very pleasant man and he gave me a return code , highly recommend this company absolutely deserves 5stars
December 2, 2025
Product was fine but the customer…
Product was fine but the customer service is lacking. I paid for next day delivery but at no point did it say the cut off was 2pm at the point of payment and they were less than sympathetic, even though I called up immediately, refusing to reduce the £10 next day delivery fee to standard charges
December 4, 2025
Reply from Amplified Telephones
Dear Jake,
Thank you for taking the time to leave your feedback.
We’re pleased to hear that you were happy with the product, and we’re sorry to read that you felt let down by the experience.
We’d like to clarify a few details around your order. Our delivery information is shown on the product page under the Delivery tab, where we explain that orders placed before 2:00 pm (Monday–Friday) are usually dispatched the same day.
As your order was placed at 5:00 pm, this was unfortunately outside of the dispatch cut-off, so we weren’t able to guarantee same-day dispatch on this occasion.
That said, your order was promptly dispatched on 04/12/25 using the next working day service selected at checkout. The courier attempted delivery on 05/12/25, but as no one was available to receive the parcel, it was subsequently successfully delivered on 08/12/25.
Regarding the delivery charge, the £10 fee applied was for the upgraded next working day service you selected. As standard delivery is already free, there is no lower postage charge to revert to, and the next-day delivery fee was applied correctly based on the service chosen.
For this reason, we’re unable to offer a refund of the delivery charge on this occasion.
We apologise for any frustration caused and hope this helps to clarify the situation.
If you have any further questions, our customer service team will be happy to help.
Kind regards,
Lakshan
Amplified Telephones team
Lovely trusted company
Lovely trusted company. Tells you everything you need to know on the website
Thank you for your service
November 26, 2025
We are sadly very disappointed with…
We are sadly very disappointed with this phone for the following reasons.
1. The so called amplified earpiece is not very loud. It claims to be extra loud for the hard of hearing, but the volume is not any louder than a normal handset. The previous standard phone has just as loud. The volume switch is on the side of handpiece and we could decrease the volume and increase it. It's starts at a very low volume and increases to just standard. No use for my elderly mum who needs that extra volume to hear clearly.
2. As just said, the volume switch is on the handpiece so, when my mum does answer the phone she will hold the phone and sometimes put her hand over the volume switch, which will turn the volume down. Being elderly she is not aware of this. Causes real issues when we need to call her daily.
3. We are trying to get mum to use the hands free set up as this may be better for her as she is not touching the volume switch. But again this is not easy for an elderly person to remember or do. For an elderly person to remember the several steps to turn on and then off is challenging. Very disappointed as it claims to be good for elderly and hard the of hearing. It also cost over £100. We could have paid a lot less for a good quality branded phone, but decided on this due to the claims of high volume.
4. This phone is fine for a person who has no hearing issues, who is fit with no memory problems.
November 25, 2025
Reply from Amplified Telephones
Dear Francis,
Thank you for your feedback. We’re very sorry to hear that the phone hasn’t met your expectations.
Our amplified earpiece can reach up to 30dB, which is around three times louder than a standard handset. The effectiveness, however, depends on the individual’s level of hearing loss, so it may not be sufficient for everyone.
The volume control on the handset is designed to return to its default level after each call as a safety measure, ensuring it isn’t too loud if someone without hearing difficulties answers. This means the volume may need to be adjusted manually each time a call is answered.
We understand this can be tricky, especially for elderly users, and the hands-free mode can help avoid accidental volume changes, though it may take some getting used to.
If the phone isn’t suitable and you still have all the packaging and it is in resellable condition, please email us at helpdesk@amplifiedtelephones.co.uk, and we’ll be happy to assist.
Kind regards,
Lakshan
Amplified Telephones team
Very good for my old mum ,but a little…
Very good for my old mum ,but a little to much for her to set up on her own ,with our help she's now hearing people.
November 27, 2025
Issued a £20 refund without checking…
Issued a £20 refund without checking with myself first to see if this was suitable
The voice amplifier does not amplify the lowest voice , it’s simply a microphone!
For the price it is very expensive and couldn’t be returned as it’s possibly contaminated with a bacterial infection
The item has been falsely advertised
November 22, 2025
Reply from Amplified Telephones
Dear Mr Wright,
Thank you for providing this feedback. We are sorry that you are unhappy with the outcome of your order.
For the sake of clarity, we would like to address your claims:
As you confirmed via email, the microphone on the Voice Aid Amplifier has been used by a patient diagnosed with a highly contagious respiratory disease. Given this fact, your order cannot be accepted back under any circumstances.
The decision to issue a £20 gesture of goodwill refund was made in gratitude for your honesty, since we were unable to accept the contaminated item back. This partial refund was not an admission of fault regarding the product itself.
Regarding the device itself, The Voice Aid Voice Amplifier Kit is a personal voice amplifier that increases the volume of the user’s voice when set up and positioned correctly. It cannot, however, change the pitch or medical quality of a very weak voice, and we are careful not to claim that it will do so in our product description.
On that basis, we do not agree that the item has been falsely advertised.
Given the above, we stand by our decision not to accept the return and confirm that the goodwill payment offered fully resolves our commitment in this situation.
I trust this clarifies.
Kind regards,
Victor
Amplifiedtelephones.co.uk
Speedy delivery
The item arrived quickly, was well packaged and is proving to be exactly what we needed
November 1, 2025
The phone is hardly fit for purpose
The phone is hardly fit for purpose. I can hear it but getting it open and reading the display are a big challenge.
November 11, 2025
Reply from Amplified Telephones
Dear Les,
Thank you for taking the time to share your feedback.
I’m really sorry to hear that the phone is proving difficult to use.
We understand how frustrating it can be when a device isn’t as easy to operate as it should be, especially when trying to open it or read the display clearly.
Your experience is important to us, and I’ll be sure to pass your concerns on to the relevant team so they’re aware of the issues and can work toward improvements.
Should you need any assistance with your purchase, please feel free to email us at helpdesk@amplifiedtelephones.co.uk
Kind regards,
Lakshan
Amplified Telephones team
Excellent service and help
November 14, 2025
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