Amplified Telephones Reviews 

1,331
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 208 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the prompt delivery and efficient service, highlighting an easy ordering process and helpful communication. Many are satisfied with products, especially phones designed for the elderly, noting features like large buttons, clear displays, and effective sound amplification, which significantly improve communication. However, some customers noted product functionality issues, like phones not charging or having defects shortly after purchase. A few also found amplification features ineffective, with quiet ringers or barely audible handset audio without constant boosting. Additionally, some reviewers mentioned setup difficulties or found certain product designs less user-friendly than expected.

What people talk about most

Product

Consumers find product to be ambiguous, with many reviewers praising the phones for their loud volume, large... See more

User experience

Reviewers mention ambiguous feedback about user experience, with many finding products easy to use, set up,... See more

Delivery service

People report positive experiences with delivery service, frequently praising the speed and promptness of... See more

Quality

Customers had ambiguous experiences with quality, with some praising the phones for their extra loud buttons,... See more

Service

Reviewers highlight positive aspects of service, with many praising the speed and efficiency of service,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good website and phones well packaged and delivered promptly. My wife and I are in our 80s and my wife finds the larger buttons are a big help. Amplification is more or less as described, but I woul... See more

Rated 4 out of 5 stars

reception and therefore hearing much improvred over previous fone.Instructions for setting up not very clear but I managed. delivery reasonably prompt and packaging good. product looks good but tim... See more

Rated 5 out of 5 stars

Arrived on time and well packaged. Purchased for a 97 year old relative with hearing and visual impairment. Very please with large buttons and sound levels. Had problems locating some buttons which we... See more

Rated 5 out of 5 stars

Even though I should have researched the phones more thoroughly myself I chose the wrong one as when it was delivered (quickly) I found it would not connect to my system I then arranged a refund (whi... See more


Company details

  1. Internet Shop

Written by the company

Here at Amplified Telephones, we understand that hearing loss is a condition that affects a number of people, and it can have a severe impact on quality of life. Our dedicated team of product experts are on hand to help you find the right amplified telephones and listening devices so that you no longer need to feel isolated from your friends or loved ones.

AmplifiedTelephones.co.uk

Written by the company

Free UK Delivery
You don't need to worry about any hidden delivery costs or unexpected charges once you reach the checkout. We offer FREE UK delivery on ALL orders.
Product Experts Ready to Help You
Our dedicated Customer Services team are on hand to help you with your order. Whether you'd like to make a repeat purchase or you're shopping for the first time with AmplifiedTelephones.co.uk, they are ready with their expert product knowledge to answer your queries and offer assistance with placing your order.
Quality Products at Affordable Prices
As a leading independent distributor of assistive technology products, we pride ourselves on our growing reputation for supplying quality products at affordable prices from brands you can trust.
Dedicated Product Experts
Our Amplified Telephones experts have access to a wealth of information about amplified phones and can help you with your purchasing decision. Whether you're looking for a cordless or corded handset, a TV listener, or even an extra-loud doorbell, our team are here for you.
Safe Shopping with AmplifiedTelephones.co.uk
We are an ISO 9001:2015 certified business, providing peace of mind that your order is safe in our hands. You can shop safely with us (secured by Thawte), and we even offer FREE UK mainland delivery on all orders.

Free UK Delivery!

We offer FREE UK delivery on ALL orders!

You don't need to worry about any hidden delivery costs or unexpected charges once you reach the checkout. We offer FREE UK delivery on ALL orders.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.3

All reviews

(1,331)

185 reviews in the last 12 months

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Rated 3 out of 5 stars

Incoming ringtone very quiet.

Incoming ringtone very quiet.
Had to take out battery to get the battery charge indicator to show full.

January 31, 2026
Amplified Telephones logo

Reply from Amplified Telephones

Dear Mr Butcher,

Thank you for sharing your feedback regarding your recent purchase.

I am sorry to learn that you have experienced issues with the ringtone volume and the battery charge indicator on your new phone.

Our team remains available to discuss the points you have raised and advise whether a settings adjustment or a troubleshooting step might resolve the matter.

We would appreciate the opportunity to look into these technical points for you and, additionally, to discuss any other phones within our range that may be more suitable for your requirements.

To that end, please contact our in-house team at helpdesk@amplifiedtelephones.co.uk so that we can assist you further.

Kind regards,

Victor
Amplifiedtelephones.co.uk

Rated 3 out of 5 stars
Amplified Telephones logo

Reply from Amplified Telephones

Dear Mary,

Thank you for your review. I am sorry to learn that the telephone did not meet your expectations.

Please note that, when a telephone provides high levels of amplification, it increases the volume of the incoming voice along with all frequencies on the line. At very high volumes, this can sometimes make standard line noise more audible than on a non-amplified device.

In any case, we can confirm that your return was received and a full refund has been promptly processed by our team.

Please let us know if you require any further assistance choosing a different model that might better suit your needs; we would be happy to help.

Kind regards,

Victor
Amplifiedtelephones.co.uk

Rated 5 out of 5 stars

Answer to my problem

I felt so out of touch the hands free were impossible for me to use but this one has let me communicate once again with people. So a huge thank you.

January 24, 2026
Rated 1 out of 5 stars

Reception is poor

Reception is poor, quality of hearing is poor too, regret purchasing

January 13, 2026
Amplified Telephones logo

Reply from Amplified Telephones

Dear Dawn,

Thank you for your feedback.

We were sorry to read that you are disappointed with the reception and sound quality of the phones you have recently purchased.

As we have not yet had the opportunity to discuss these issues with you, we would welcome the chance to investigate this further. Poor reception can sometimes be attributed to local line conditions or setup, and we would like to help determine if this is the case or if the units themselves are underperforming.

If we are unable to resolve these technical concerns to your satisfaction, we would be happy to initiate a return and assist you in finding a more suitable solution.

Please contact our support team at helpdesk@amplifiedtelephones.co.uk at your convenience so we can look into this for you.

Kind regards,

Victor
amplifiedtelephones.co.uk

Rated 3 out of 5 stars

Good but could be better

Considering these phones are designed for people with hearing issues and sight problems they are good but there are a few things which could be MUCH better.
1) The replay message button is TINY and does not light up or flash if there is a message. Also it's right next to the turn off answer phone button!
2) Answer phone messages are only played through the base station (not the handset or any of the extra handsets)
3) The amplifier BOOST button only works on the corded handset not when playing answerphone messages.
4) The announcement recorded by the microphone on the base station is muffled and lacks clarity when played to a caller. The message left by callers are unclear and difficult to hear when replayed as they are replayed by the speaker on the base station and doesn't benefit from the boost button. We would expect this to be much better on a phone such as this.
Good features include:
Big clear buttons
Programmable buttons with pictures or names
Different ringtones for different regular callers

January 21, 2026
Amplified Telephones logo

Reply from Amplified Telephones

Dear Jennifer,

Thank you for taking the time to provide such a detailed and constructive review.

We sincerely appreciate your positive feedback regarding the photo buttons and clear layout, as well as your specific observations concerning the answering machine functionality.

We strive to pass all user feedback directly to the manufacturers, and points as specific as yours are incredibly valuable. As a specialist retailer rather than the manufacturer, this level of detail is essential in helping us understand the features our customers value most.

We understand that for a phone specifically designed for those with hearing and sight requirements, these features may not have met your expectations. Please note that we carry a wide range of phones, and we are confident we can help you find an alternative system that addresses these specific concerns.

Please do not hesitate to contact us at helpdesk@amplifiedtelephones.co.uk so we can discuss the best available alternatives with you.

Kind regards,

Victor
Amplified Telephones Team

Rated 1 out of 5 stars

Mobile

We got this phone for my 96 year old mother - not as easy to use as it seems and unless she was calling via whatsapp no-one could hear her. We sent it back for testing and they said it was fine and £8 to return to us. We previously had samsungs for her and regret swapping to this inferior phone - lesson learnt

January 26, 2026
Unprompted review
Amplified Telephones logo

Reply from Amplified Telephones

Dear Deborah,

Thank you for sharing your feedback.

We were sorry to hear that the device did not meet your mother’s needs as expected, as we understand how important a reliable connection is for her peace of mind.

Upon receiving the unit back, our returns team conducted multiple comprehensive tests to ensure the microphone and call quality met our standards. Following these tests, we can confirm the hardware is in full working condition.

We understand that transitioning from a different brand can be a challenge, and we are more than happy to provide further guidance, should you wish to reach out to our team on helpdesk@amplifiedtelephones.co.uk

I can also confirm we have now contacted you directly via email to discuss the next steps for getting the device back to you.

We appreciate your patience and look forward to hearing from you very soon.

Kind regards,

Victor
Amplifiedtelephones.co.uk

Rated 4 out of 5 stars

Excellent service…


Simply when on line the staff were most helpful and a pleasure to be in contact with anf I hope that when I am next in contact they will respond as quickly and as efficient as this time

January 6, 2026
Rated 5 out of 5 stars

Excellent service

The phone was not suitable and the company took a lot of trouble trying to find a phone that met my requirements, without success. The phone was accepted back for a full refund.

January 6, 2026

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