I found all the staff courteous and professional. They listened well and their answers were helpful. They secured an early appointment with the seller's agent to carry out the survey. A comprehensive... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Jo was incredibly kind, helpful and knowledgeable and as a result we got the right survey for us and the property. Its so nice to speak with a real person, who happens to be so lovely too. The structu... See more
Company replied
We had a Level 2 survey only and the amount of detail that in this was perfect for our forever home. The report was so thorough and detailed that it helped us and our solicitors raise question... See more
Company replied
Paid for the survey Friday, survey was completed The following Monday. Very fast service. The survey itself was very detailed with images and instructions of what happens next. Good drone footage... See more
Company replied
Company details
- Chartered Surveyor
- Architecture Firm
- Real Estate Appraiser
- Real Estate Surveyor
- Structural Engineer
- Surveyor
Written by the company
AMS SURVEYS is a RICS Regulated Chartered Building Surveying Practice covering; Cheshire, Lancashire, Liverpool, Manchester and North Wales for residential services and surveys. We have surveyors based within their local areas, with excellent local knowledge and experience. Whilst the Commercial and Heritage Services are offered across the North of England and Wales. Experts in Building Pathology, defect analysis and examining buildings, providing specialist comprehensive reports and solutions to both Residential, Commercial client and owners of historic buildings. ************************************************************ Some of the services we offer are: ************************************************************ RICS Homebuyer Level 2 # RICS Building Survey Level 3 # Roof Surveys # Damp and Timber Surveys # Structural Surveys # Drone Surveys # Schedule of Condition # Schedule of Dilapidations # Pre-purchase Surveys # Commercial Building Surveys # Architectural Design # Planning and Building Control # Historic/Heritage and Listed Buildings Surveys # Historic Building Recording # Heritage Statements ************************************************************ Call or visit our website to find out more about what we can do for you.
Contact info
5 Clock Tower Park, L10 1LD, Liverpool, United Kingdom
- 0151 314 6650
- Contact@AMSsurveys.co.uk
- amssurveys.co.uk
Get an Instant Quote From us Today!
4.9
Excellent
368 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Five star service all round
We have had two surveys from AMS this year. Unfortunately our first purchase fell through because the survey showed so many defects with the roof, but the entire team were so helpful and kind that when we found our next property to go for, it was a no brainer in choosing them to carry out the survey! Could not fault the service we've received from anyone we've dealt with during our buying journey... Now we just need to complete the purchase!
July 7, 2025
Unprompted review
Reply from AMS SURVEYS | Chartered Surveyors
Hi Heather,
Thank you for such a thoughtful and generous 5-star review!
We’re really pleased to have supported you through both surveys this year, especially during what can be a stressful and emotional buying journey. While it’s never easy to walk away from a property, identifying serious roof defects early on is exactly why a professional RICS Level 3 Building Survey or Level 2 is so important.
It means a lot to hear that our team were helpful, kind, and consistent throughout. At AMS Surveys, we pride ourselves on being more than just surveyors, we’re here to offer trusted, honest guidance to help our clients make informed property decisions across Liverpool, Manchester, Cheshire, Lancashire, and North Wales.
We’re crossing our fingers for a smooth completion on your new home, and if you need anything else along the way, we’re just a call or email away. I’ll share your review with the team. Many thanks, Anthony
Reply from AMS SURVEYS | Chartered Surveyors
Hi Eve,
Thank you for your kind words and 5-star review!
We’re delighted to hear you were happy with the speed and professionalism of our service. At AMS Surveys, we always aim to deliver prompt, reliable, and expert property surveys that help our clients move forward with confidence, whether it’s a RICS Level 2 or Level 3 survey or a specific defect report.
It’s great to know our quick turnaround made a positive difference. If you ever need further advice or support, our team is always here to help across Liverpool, Manchester, Cheshire, Lancashire, and North Wales.
Thanks again for choosing AMS Surveys. Best of luck with your house purchase. Many thanks, Anthony
Quick excellent service
Quick excellent service, fully comprehensive survey, kept informed along the way and on time too.
July 9, 2025
Unprompted review
Reply from AMS SURVEYS | Chartered Surveyors
Hi Robert,
Thank you for the fantastic 5-star review!
We’re really pleased to hear you found our service quick, efficient, and comprehensive. At AMS Surveys, we pride ourselves on delivering thorough RICS-accredited surveys, clear communication throughout, and timely reporting to support confident decision making whether you’re buying, selling, or investing.
Your feedback means a lot to the team and reinforces our commitment to high-quality, professional surveying services across Liverpool, Manchester, and the wider North West.
If you ever need support with a Level 2 or Level 3 Home Survey, damp investigation, or building consultancy, we’re always here to help.
Thanks again for choosing AMS Surveys! Many thanks, Anthony
administratively not the best
administratively not the best, not reassuring about giving appropriate advice, and scaremongering about defects.
July 8, 2025
Reply from AMS SURVEYS | Chartered Surveyors
Hi Miles,
Thank you for taking the time to leave a review. While we always welcome feedback, we respectfully find a number of your comments to be factually incorrect and would like to clarify a few key points.
The administrative challenges you experienced were primarily due to access issues at the property, which we later discovered to be a House in Multiple Occupation (HMO). Unfortunately, we were not informed of this at the time of booking. HMOs often require coordinating with multiple occupants for access, and in this case, arrangements had to be made via the estate agents to gain permission from each tenant. This naturally adds complexity and can cause delays beyond our control.
With regard to the survey advice and reporting of defects, we are bound by RICS professional standards to deliver independent, balanced, and factual assessments. Our role is not to reassure or persuade, but to objectively highlight issues so clients can make fully informed decisions. Just because a property is intended for investment does not mean we soften or tailor findings to suit expectations, doing so would compromise our professional integrity and fail to meet the standards required of a Chartered Building Surveyor.
We would be happy to discuss any points in your report in more detail if you feel further clarification is needed. Many thanks, Anthony
Very good and professional
Very good and professional Couldn't of asked for a better report.
July 9, 2025
Unprompted review
Reply from AMS SURVEYS | Chartered Surveyors
Thank you so much for your kind words and 5-star review!
We’re thrilled to hear you were happy with the service and the quality of the report. At AMS Surveys, we take pride in delivering thorough and professional building surveys that give our clients the confidence to make informed property decisions. Whether it’s a RICS Level 2 or Level 3 Survey, Damp and Timber, and Structural Surveys, or a Specific Defect Report, our goal is always to go above and beyond.
If you ever need advice in the future, whether you’re buying, renovating, or managing a property, we’re only a call or click away.
Thanks again for choosing us! Many thanks, Anthony
Reply from AMS SURVEYS | Chartered Surveyors
Hi,
Thank you for your great review!
We’re pleased to hear that you found our communication helpful and the RICS Home Level 2 survey precise and informative. That’s exactly what we aim for with every client.
If you need any further advice or support, we’re always here to help. Many thanks, Anthony
A very professional company!
A very professional company!
The level 3 survey AMS completed for us was so amazing, so comprehensive, including photos, and costing of work required to bring the property up to standard.
I would recommend them to everyone!
June 26, 2025
Unprompted review
Reply from AMS SURVEYS | Chartered Surveyors
Hi Alison,
Thank you so much for your fantastic review!
We’re thrilled to hear that you found the RICS Home Survey Level 3 survey comprehensive and informative. Including clear photography and costed recommendations is all part of our commitment to helping clients make confident, informed decisions. Your recommendation means a lot to the whole team.
If we can help with anything else in the future, don’t hesitate to get in touch. Many thanks, Anthony
Good and professional company
Good and professional company. We had a Specific Defect Failure survey completed by Anthony, who was very friendly and helpful, and the report we recieved was spot on. Thank you!
June 12, 2025
Unprompted review
Reply from AMS SURVEYS | Chartered Surveyors
Hi Laura,
Thank you for your kind words and 5-star review!
We’re really pleased to hear you had a positive experience with your Specific Defect Survey and that we were able to support you with friendly and professional advice. It’s great to know the report met your expectations.
If you need any further help down the line, we’re always here to assist. Many thanks, Anthony
Specific defect survey and remedial…
Specific defect survey and remedial work: Late last year I engaged AMS to look at a lintel that seemed to be failing and Ian was able to confirm this and identify some consequential problems this was causing. I asked AMS to project manage the remedial work and recommend a contractor, with work commencing in February. Steve and Adam the builders were brilliant, Steve explained how the work would be done, arrived on time, engaged with us in professional and friendly manner. A new upc window was needed and the supplier he used was excellent, working with Steve, Tony at AMS, to deliver a solution that met our needs. I would definitely use AMS again and want to say thanks to the whole team, they delivered a really great service to us.
March 12, 2025
Unprompted review
Reply from AMS SURVEYS | Chartered Surveyors
Hi Paul,
Thank you for taking the time to leave such a thoughtful review, we really appreciate it!
We’re delighted to hear that Ian’s initial assessment, along with the project management and remedial work carried out by Steve, Adam, and the wider team, met your expectations. It’s always our aim to provide a seamless, reliable service from diagnosis through to completion, and we’re so pleased the final outcome was a success.
We’ll be sure to pass on your kind words to everyone involved. If you ever need assistance again in the future, we’d be more than happy to help. Many thanks, Anthony
AMS work hard to arrange your Survey, take your payment but that’s where the Customer Service Ends
Arranging the Survey was easy and staff on the phones were eager to help and arrange the right level of survey and get it booked for you.
After survey had taken place and we paid the fees, attitudes changed, We had the survey feedback on the Tuesday, many red flags highlighted that resulted in us having to walk away from the property, when I tried to contact the surveyor through AMS I was told his diary was full and it would be 5 days till he could contact me. Totally unacceptable as I had buyers waiting on my property and based on the AMS survey report I had to walk away from the home I was planning to buy. Office staff were basically off with me when I called to question the survey and look for clarity. My opinion following my experience would be to avoid AMS for your Survey needs, property’s sell fast and feedback from surveys is important to a buyer if there are issues, being told to wait 5 days to Speak to the Surveyor who completed your report for clarity because his dairy is full doing other Surveys !! In my opinion this is not acceptable and simply just a company looking to maximise incoming revenue. Great upfront customer service but when you have paid and your Survey has been completed that is where the Customer Service ends and AMS are no longer interested. Look elsewhere for your Survey Needs as this Company will happily take your payment, do your survey and then just when you need questions answering and help, they are no longer willing to provide the Support you need. I was a Bank Manager for 25 years and please take heed of my feedback on AMS my feedback is genuine and realistic.
Best wishes to all on their future home purchase’s
June 23, 2025
Unprompted review
Reply from AMS SURVEYS | Chartered Surveyors
Thank you for your feedback. I’ve taken the time to personally investigate the matter before responding, as we do occasionally receive misleading or malicious reviews aimed at damaging our reputation, which we take seriously.
Firstly, I’m genuinely sorry that your experience left you feeling disappointed. Buying a property is a significant and often emotional process, and we understand how disheartening it can be when a survey highlights unexpected defects that affect your plans.
However, I must clarify that parts of your review are factually incorrect or taken out of context.
You mention that the report raised “many red flags.” In fact, this reflects the exact purpose of a professional survey: to protect clients like yourself from costly mistakes by highlighting hidden or serious issues. We’re glad that our report helped you avoid what could have been a poor investment. This is precisely why many clients, as seen in our nearly 300 five-star reviews, value our services so highly.
Regarding your frustration with not being able to speak to the surveyor immediately, our surveyors are fully booked conducting inspections (as expected in a busy practice), and we operate a fair callback system based on when clients get in touch. You were informed of the next available opportunity, and in the meantime, our client support team, who have extensive experience across surveying, estate agency, and conveyancing, provided guidance and explained the next steps in detail, which was your enquiry.
Unfortunately, despite their expertise, you dismissed their help and insisted on speaking directly with the surveyor immediately. While we appreciate that direct contact can feel more reassuring, it’s not always possible to rearrange diaries at short notice without affecting other clients, many of whom are also waiting for their surveys or requested post-survey support. Most clients are able to get a call back within a day or so; in this instance, it was slightly longer due to several clients wanting to discuss their reports too.
Your comparison to banking is quite apt, in much the same way a bank manager can’t see every customer immediately, a senior surveyor must prioritise their workload fairly. Often, well-trained support staff are more than capable of resolving issues quickly, which we believe they attempted to do in your case.
Lastly, I want to reiterate that we did offer a call with the surveyor at the earliest available time, while also providing immediate support via our team. If you still wish to discuss this further, I’d be happy to personally speak with you.
We regret that you feel this way, but we stand by the service we delivered, which many other clients continue to praise. It’s always our goal to help buyers make informed, confident decisions with transparency and professionalism.
Best wishes,
Anthony Spencer
Reply from AMS SURVEYS | Chartered Surveyors
Hi Matthew,
Thank you for your 5-star review!
We’re glad you found the process informative and appreciated being kept up to date throughout. Clear communication is something we take pride in, so it’s great to hear it made a difference when instructing us to carry out your RICS Level 2 Survey for your house purchase. Many thanks, Anthony
Level 3 and damp survey
Comprehensive and detailed report for a damp survey we have recently had following a recommendation on our level 3 survey for our new property in Aber. We have decided given the amount of work required to look at a different property.
June 20, 2025
Unprompted review
Reply from AMS SURVEYS | Chartered Surveyors
Hi Simon,
Thank you for your great review and for trusting us with your Damp & Timber Survey following your Level 3 Survey, sometimes intrusive testing and further investigations are required in order to provide a detailed picture and costings of problems.
We’re glad the findings helped you make an informed decision before committing to the purchase. It’s exactly why we do what we do, to give clients peace of mind and clarity before making such an important investment.
If you need assistance with another property, we’d be happy to help. Many thanks, Anthony
Very professional and honest
Very professional and honest, they came back with high quality pictures of every single detail even if I decided to stop from buying the house I'm very happy I came across Ams surveys
June 21, 2025
Reply from AMS SURVEYS | Chartered Surveyors
Hi Costel,
Thank you so much for your kind words and 5-star review!
We’re really pleased to hear you found our service professional and honest, and that the detailed photography helped inform your decision. Even when a purchase doesn’t go ahead, it’s our goal to give you the clarity and confidence needed to make the right call.
If you need any support with future properties or further advice, we’re always here to help. Many thanks, Anthony
Reply from AMS SURVEYS | Chartered Surveyors
Thank you, Gemma! We really appreciate your 5-star review. It’s great to hear you found our RICS Level 2 Survey thorough and professional, exactly what we strive for on every instruction. I’ve passed on your feedback to Amber who carried out your Survey.
If you ever need advice or support in future, we’re just a call away. Many thanks, Anthony
Fantastic first class customer service
Fantastic first class customer service, which lets face it is rare these days.
Special thanks to Jo for going above and beyond to accommodate my request, shes a real asset to the company, give Jo a pay rise!!!!
Fast, efficient service, great communication.
Thanks again for a job well done.
June 5, 2025
Reply from AMS SURVEYS | Chartered Surveyors
🌟 Thank you so much, Helen! 🌟
We’re absolutely thrilled to read your kind words. Delivering first-class customer service is what we’re all about at AMS Surveys, and Jo will be over the moon to receive such praise, she truly is a star on our team (I’ll pass on the pay rise suggestion too! 😄).
Your feedback means a lot to us and helps others trust they’re in good hands. If you need anything in the future, just give us a call, we’re always happy to help.
Many thanks, Anthony
Highly recommend
Very friendly and helpful from the start. Booked the survey in very quick for us and the report was very detailed and helpful for us and definitely value for money. Highly recommend
June 4, 2025
Unprompted review
Reply from AMS SURVEYS | Chartered Surveyors
Thank you so much, Katie ⭐⭐⭐⭐⭐
We’re really pleased we could assist you so promptly and that you found the survey report both detailed and helpful. Delivering great value and clear advice is exactly what we aim for at AMS Surveys.
We truly appreciate the recommendation and wish you all the best with your next steps! If you ever need further support or advice, just give us a call.
Many thanks, Anthony
& The AMS Surveys Team
level 3 survey
I’m very pleased with the level 3 survey that was carried out. Plenty of pictures included, which was a great help. Very thorough and clear report. There was also plenty of advice going forward. I would recommend and use again. Great experience from start to finish.
June 19, 2025
Unprompted review
Reply from AMS SURVEYS | Chartered Surveyors
Hi Alison,
Thank you so much for your lovely review!
I’m really pleased to hear that you found the Level 3 survey thorough, helpful, and full of useful advice. Including plenty of clear photos and practical guidance is something we always aim for, so it’s great to know it made a difference.
It’s been a pleasure to assist you, and we’d be more than happy to help again in the future.
Many thanks,
Anthony
We had a fantastic experience with AMS…
We had a fantastic experience with AMS and wouldn’t hesitate to recommend them. From start to finish, they were flexible, efficient, and incredibly professional. The survey they provided was thorough and clearly presented, giving us full confidence in moving forward. Thanks to their prompt service, we were able to progress quickly and smoothly into our new home. A big thank you to the team at AMS for making what could have been a stressful process so straightforward!
May 30, 2025
Reply from AMS SURVEYS | Chartered Surveyors
Hi Louis,
Thank you so much for your fantastic review!
We’re really pleased to hear that your experience with AMS SURVEYS was smooth, efficient, and gave you the confidence to move forward with your new home. It’s always our goal to take the stress out of the process by delivering clear, thorough RICS Level 3 survey reports and responsive service from start to finish.
I’ll be sure to pass your kind words on to the wider team, they’ll really appreciate it.
Wishing you all the best in your new home, and thank you again for recommending us!
Many thanks,
Anthony
Amazing company, highly recommend
They are an incredible surveyance company. Jo was absolutely lovely and couldn't have been more helpful whenever we spoke. Our surveyor, Thomas Yeung did an extremely thorough job and saved us from buying a house that would've been disastrous for us. We asked family to read our survey to help with our decision and every single person commented on how great the surveyor was and how good the value for money had been. We didn't need a new survey for our new purchase, as we were sold an existing one. As much as we appreciated that, it honestly wasn't as good as the AMS survey despite both being RICS level 3. The survey was even better than the example survey we'd been sent prior by AMS, which had been extremely good. If I ever needed a survey in the future I'd definitely use AMS again and I cannot recommend them enough, they're genuinely gold standard.
June 9, 2025
Unprompted review
Reply from AMS SURVEYS | Chartered Surveyors
Hi Melissa,
Thank you so much for your incredible review, it really means a lot to us, as a team and personally!
I’m so pleased to hear that both Jo and Thomas made such a positive impression throughout your experience. I’ve shared your kind words with them and I know they will both genuinely touched by your feedback. Knowing that our survey helped you avoid a potentially disastrous purchase and gave reassurance to your family, really reinforces: why we do, what we do.
We take real pride in offering clear, detailed, and genuinely helpful surveys, so it’s great to hear that you found ours more informative than others, even those at the same RICS Level 3 Survey standard.
If you, family or friends ever need support in the future, we’d be delighted to help. Thanks again for choosing AMS SURVEYS and for recommending us so highly.
Many thanks,
Anthony
Disappointing Survey: Poor Service After Payment
They conducted both an external and internal building survey (we emphasis external building is more important and internally we only need to review one area), which cost approximately £2.6K. As agreed, we were supposed to receive a comprehensive report with photos, and we paid in full before the work was carried out. The report was initially expected within 10 days but was delayed by a few days.
Upon review, the report was disappointing—it lacked detail, was extremely brief, and contained limited and unclear photos especially the areas that we insisted to survey. We had to request additional photos to properly assess the issues and find solutions ourselves.
The first request was challenging, as they refused to provide the full set of images, forcing us to select just one element only. After some back-and-forth, we eventually received them within a few days.
However, two key areas of the external facades—the primary purpose of the survey—were missing entirely from the report, with no photos or details provided. When we requested further images, communication dropped off completely. It has now been almost three weeks, and they have refused to respond to emails or engage with us.
They were not the cheapest option compared to other consultants who provided quotes. What initially convinced us to choose them was their strong customer service and persuasive sales approach, along with a sample report that appeared thorough and well-prepared. Unfortunately, this did not reflect the quality of service we actually received.
In contrast, when we conducted a similar survey 10 years ago with Clancy, the experience was far superior. Their report was comprehensive, clearly itemising defective areas, providing supporting photos, and even including repair suggestions.
If I could give zero stars, I would—one star only because no-star is not allowed.
Further note:-
The detailed written report was brief, as was the estimated cost. To verify the pricing, I contacted several subcontractors to assess the cost of defective works. Their estimates were at least 150% cheaper than the proposed cost, and they provided more images than the original survey.
As part of the agreed contract, my only additional request was for images, specifically of the front and side entrance walls where water ingress was observed. I did not request any technical advice advice on repairs, and my request remained within the original order.
April 15, 2025
Unprompted review
Reply from AMS SURVEYS | Chartered Surveyors
Thank you for your feedback, though we’re naturally disappointed to receive such a low rating, particularly after completing a significant and complex survey in accordance with the agreed scope, terms of engagement, safe and technical surveying standards.
Your survey was delivered in line with our original agreement: a full external and internal inspection. We provided a detailed written report, full cost estimates, and supporting photographs. Where serious issues were identified, particularly internal defects presenting risks to public safety, we responsibly recommended further investigation using safe access methods and contractors. Regrettably, there was a clear reluctance to engage with those recommendations or cover the associated costs.
We made every effort to accommodate your additional requests, but it’s important to clarify that many of these were outside the original instruction. Despite this, we provided further commentary and advice, shared additional images, and continued correspondence until it became clear that the expectations extended well beyond the agreed remit, and ultimately beyond what could be reasonably provided without further fees for third party involvement or a revised brief.
We’re proud of our strong customer service and professional integrity, and it’s unfortunate that this review seems to reflect frustration not with the quality of our service, but with our refusal to deliver extra work without proper instruction or to provide a biased or incomplete opinion. Our role as Chartered Building Surveyors is to deliver honest, independent, and impartial advice, even when that advice may be difficult to hear.
AMS SURVEYS remains committed to delivering high-quality, transparent and thorough reporting for all clients across residential, commercial and heritage sectors, and we stand by the quality and professionalism of the work delivered in this case.
Many thanks,
Anthony
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.