AMS SURVEYS | Chartered Surveyors Reviews 

368
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and efficient service provided, often highlighting the staff's helpfulness and extensive knowledge. Many people found the customer service exceptional, with staff being courteous, friendly, and easy to communicate with throughout the process. Reviewers frequently noted the quick response times and the timely delivery of detailed and comprehensive reports. The thoroughness of these reports, combined with surveyors explaining findings and answering questions, greatly reassured consumers. Many customers expressed their intention to use the company again due to the overall excellent user experience.

What people talk about most

Service

Consumers find service to be positive, with many describing it as excellent from start to finish,... See more

Staff

Clients share positive opinions on staff, consistently describing them as courteous, professional, and... See more

Customer service

People report positive experiences with customer service, highlighting the team's helpfulness and ease of... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the surveys detailed, informative,... See more

Response time

Users describe positive interactions with response times, consistently highlighting the speed and efficiency... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jo was incredibly kind, helpful and knowledgeable and as a result we got the right survey for us and the property. Its so nice to speak with a real person, who happens to be so lovely too. The structu... See more

Company replied

Rated 5 out of 5 stars

I found all the staff courteous and professional. They listened well and their answers were helpful. They secured an early appointment with the seller's agent to carry out the survey. A comprehensive... See more

Company replied

Rated 5 out of 5 stars

Paid for the survey Friday, survey was completed The following Monday. Very fast service. The survey itself was very detailed with images and instructions of what happens next. Good drone footage... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant service from start to finish. Had a structural survey carried out on my property after having numerous concerns. Jo in the office was amazing. Very helpful and informative helped... See more

Company replied


Company details

  1. Chartered Surveyor
  2. Architecture Firm
  3. Real Estate Appraiser
  4. Real Estate Surveyor
  5. Structural Engineer
  6. Surveyor

Written by the company

AMS SURVEYS is a RICS Regulated Chartered Building Surveying Practice covering; Cheshire, Lancashire, Liverpool, Manchester and North Wales for residential services and surveys. We have surveyors based within their local areas, with excellent local knowledge and experience. Whilst the Commercial and Heritage Services are offered across the North of England and Wales. Experts in Building Pathology, defect analysis and examining buildings, providing specialist comprehensive reports and solutions to both Residential, Commercial client and owners of historic buildings. ************************************************************ Some of the services we offer are: ************************************************************ RICS Homebuyer Level 2 # RICS Building Survey Level 3 # Roof Surveys # Damp and Timber Surveys # Structural Surveys # Drone Surveys # Schedule of Condition # Schedule of Dilapidations # Pre-purchase Surveys # Commercial Building Surveys # Architectural Design # Planning and Building Control # Historic/Heritage and Listed Buildings Surveys # Historic Building Recording # Heritage Statements ************************************************************ Call or visit our website to find out more about what we can do for you.


Contact info

Get an Instant Quote From us Today!

We offer Residential, Commercial & Heritage Quotes all in one place.

4.9

Excellent

TrustScore 5 out of 5

368 reviews

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4.9

All reviews

(368)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Invaluable information

Booking process was quick and efficient with very polite and friendly staff. Had a level 2 survey done on a 'fixer upper' which highlighted issues that we were not already aware of. Invaluable information and very informative report. Many thanks.

June 25, 2024
Rated 5 out of 5 stars

Professionalism and Customer Care

From start to finish my experience was amazing. Given regular updates on the progress of my survey. Jo, the office manager is an absolute credit to the company for her professionalism and guidance. The report I received was very thorough and helped me recognising what I need to do to the property after I complete my purchase. I still had some questions regarding the survey, and I spoke to Kimberley who conducted the survey. She took her time to explain the report and clear up any minor concerns I had. I will absolutely be using AMS again the next time I require a survey and I won’t hesitate to recommend them.

June 26, 2024
Unprompted review
Rated 4 out of 5 stars

Great experience but didn’t follow through with everything.

Our experience with AMS was great. Any concerns were responded to quickly, the survey was booked within 2 weeks of our enquiry and we received a very detailed Level 3 report a week later.

The only thing we were disappointed with was that we had emailed to ask about whether or not the carpets would be lifted at the corners to check the flooring underneath because they say that the service is non-invasive. We knew this was possible as we had done it ourselves at a viewing as carpets were loose around the edges of the rooms and could be lifted extremely easily and fall back into place perfectly but we are first time buyers and don’t know what we are looking for in terms of defects. They said that this was possible, however when we have read the report it states that they didn’t do this due to the carpet even though it was asked about prior to visit.

June 6, 2024
Unprompted review
Rated 4 out of 5 stars

Professional service

Professional service

June 17, 2024
AMS SURVEYS | Chartered Surveyors logo

Reply from AMS SURVEYS | Chartered Surveyors

Hi Paul, Thank you for your kind comment about our professional service! We noticed your review was rated 4 stars, and we'd love to hear how we can improve to provide you with a 5-star experience next time. Please feel free to reply to this message or email us at contact@amssurveys.co.uk with any suggestions. We appreciate your feedback. Many Thanks, Anthony

Rated 4 out of 5 stars

Report was well done and thorough, thank you

well done and thorough

June 3, 2024
Unprompted review
AMS SURVEYS | Chartered Surveyors logo

Reply from AMS SURVEYS | Chartered Surveyors

Hi Chee Soon Leong, Thank you for your wonderful review! We noticed it was a 4-star rating, and we'd love to know how we can make your experience a 5-star one next time. Please feel free to reply to this message or email us at contact@amssurveys.co.uk with any suggestions. We appreciate your feedback. Many thanks, Anthony

Rated 5 out of 5 stars

Accurate and thorough report with full…

Accurate and thorough report with full costings on the recommendations. Service team excellent to talk to and willing to help

June 13, 2024
AMS SURVEYS | Chartered Surveyors logo

Reply from AMS SURVEYS | Chartered Surveyors

Hi Sharon, thank you for taking the time to provide an excellent review. I will also share with the team. Thanks, Anthony

Rated 5 out of 5 stars

Exceptional service and value for money

From start to finish the service was excellent. Nothing was too much trouble for the company, everything was explained in great detail which was invaluable as a first time buyer. The company was honest about the type of survey I needed so I didn’t spend additional money unnecessarily and the follow up questions I had following completion were answered immediately. I couldn’t recommend this company enough they by far offered the best value for money and I wouldn't hesitate in recommending them. The report was returned to me within 7 days and the level of detail and investigation carried out was excellent.

June 7, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant service!

Absolutely brilliant service! Anthony was amazing. Fast & very efficient. Anthony produced a very detailed report

June 6, 2024
Unprompted review
AMS SURVEYS | Chartered Surveyors logo

Reply from AMS SURVEYS | Chartered Surveyors

Excellent, Thank you for the Great review and congratulations you are our 200th review too. Thank you, Anthony

Rated 5 out of 5 stars

Great service

AMS surveys offer an efficient service, very easy to arrange over the phone with a friendly and very helpful representative, once arranged I was able to follow the progress online and they produced a very thorough report on the date promised, very happy with the service.

June 5, 2024
Rated 5 out of 5 stars

Professional, Thorough and very Prompt

I found the whole process quite easy from booking the survey to the finished report.
The finished report was thorough, professional and gave helpful information as to our proposed house purchase.
I would thoroughly recommend AMS surveys to anyone purchasing a property as it’s good to know beforehand what could be an expensive repair

June 6, 2024
Rated 5 out of 5 stars

High quality and really helpful

Really helpful from the start. Clear costing and what was included, which helped seal the deal. Not the cheapest quote (in fact, one of the more expensive), but certainly get what you pay for. My L2 report was over 130 pages long, which is pretty impressive. Quality was high, with loads of pictures and descriptive text. Advice and report was more risk-averse than I would have thought - but that's what I was paying for. Really happy with the service and recommended.

May 31, 2024
Rated 5 out of 5 stars

Homebuyers survey

Fantastic from start to finish. Everyone at AMS Surveys were exceptional. Communication was second to none. Kept me up to date with my Survey and dealt with any enquiries I had. Excellent telephone manner from all.Quality service. Would highly recommend. I would give more stars if I could.

May 30, 2024
Rated 5 out of 5 stars

Thorough inspection complete with images

When I was searching for a survey I considered using one that I had used on a previous purchase, but opted for AMS after a brief phone call with their onboarding team, they were friendly and to the point.

When I recieved my report it was more detailed than any I had recieved previously and even contained images justifying the points made.

I appreciate the service and have been given a lot to think about with my purchase.

Thanks!

May 20, 2024
Rated 5 out of 5 stars

Absolutely wonderful!

Absolutely wonderful!! So thorough and completed without any issues. When I told people the things that came up on the survey, they said these were things that got missed by other companies when they had moved and were having a lot of troubles fixing the unknown issues. Very good value for money and very good communication.

May 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Fast to respond, fast to act and received our report quickly. Very thorough in their work with great service. Highly recommend

May 7, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

A very thorough, detailed, yet easily followed Level 3 survey report provided. Service very quick and competitive. I would definitely recommend.

May 13, 2024
Rated 5 out of 5 stars

Great service made thhe whole process…

Great service made thhe whole process so easy. Fast and efficient on getting out and kepted upto date.
Nice phone call @ end explaining all about the sevey was really asurring to have that service

April 18, 2024
Unprompted review
Rated 5 out of 5 stars

Great service received.

Excellent comprehensive report and the surveyor was happy to answer our queries on a phone call. The office can sometimes be a little busy and leaving a voicemail is not always possible but we always got a callback within a few minutes.

May 1, 2024

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