AmTrust Financial Services Reviews 

I got burn bad at my job.Through the whole worksman comp process my claim adjuster has lied and avoided me. I was off work for 3 weeks before i received a single payment.I have a family.When he finally reached out to me he was Very RUDE as if he was doing me a favor.I went through so much pain and suffering.I almost lost my family behind the stress. I now have a permanent scare on my hand.My kids try not to stare at it during dinner time.My grands are scared of my hand.it takes 2to 3 days for my adjuster to respond and he only do it through email!!! Im thinking i need to talk with an attorney.I may need therpy! This company needs to train their employees

Amtrust is disgustingly greedy and operates their business in a repulsive manner. I obtained a business insurance policy from them in 2022, only to be hit with an audit demanding $51,000 in premiums. Despite faithfully paying $500 per month, they insisted I also insure my contractors, even though they are contractors for a reason. My business had no issues, no disputes, and no one filing claims against me. The agency I worked with, Newfront, is equally terrible and conveniently failed to mention the premium audits before I signed the contract. I have disputed the audit, but they refuse to provide a clear explanation for this exorbitant premium. I have involved a lawyer in this matter. This company is utterly atrocious, incapable of effective communication when they demand over $50,000 from me. I will never use them again. Stay as far away as humanly possible.

This company have left me for over 14 weeks without any contact. I have small children and no washing facilities for them. Would never recommend to anyone, worst service I have ever had to deal with.

Should be investigated on many levels - Amtrust were the insurance company who insured thousands, over 15,000 legal cases as a no win, no fee ATE (After the event insurance) - the Solicitors involved in the cases (Pure legal) went into administration, Pure legal took their legal fees through Novitas loans and all cases should have been covered under the insurance premium taken out with Amtrust - Amtrust have refused to pay out on the insurance of all these thousands of cases, leaving all these people with the defendants court fees to pay and a loan in their names. Many of these cases are year's old and people only just finding out that the cases have not been paid out and interest being added to all the costs, leaving some people legally obliged to pay tens of thousands of pounds, allot elderly people. Amtrust are now in a huge legal battle with Novita's and the Indemnity insurance for the closed down solicitors. They did not blink an eye when they carried on taking all the premium payments and continued to do so but refused to pay out based on a small print following of a procedure with them and the solicitors they were working with and the common man they should have been protecting.

I bought caravan insurance through this firm using a third party, and after our Caravan was stolen 9 weeks ago we are still waiting to hear anything from them, not one phone call or email with an update on our claim, we are totally in the dark and have now cancelled 3 trips away due to the lack of communication, it is now affecting our mental health and the worry and anxiety is starting to be a problem.
I have never had a worse service in my life.....very poor
UPDATE
13 WEEKS NOW AND NOTHING SORTED not even a phone call😡😡😡😡
Yes very easy to buy insurance from them when they are taking you're money but try making a claim and they don't want to know....avoid like the plague.
UPDATE
WATCH DOG NOW CONTACTED AS THIS IS GETTING RIDICULOUS
14/06/2023

Scam scum company that should not be in business - will take your money, double charge you, then audit with additional charges sending to a collections company. Never would recommend this company. Use other options

They refused to send an itemized bill to my fiancé… after they double charged him.

100% theft. Do not use!!! They will take your payment multiple times and then ignore you when you ask for a receipt.

We dropped them quickly!!!

Avoid this company! I made a simple insurance claim for storm damage over three months ago, and they have still not even processed the paperwork. Every time I ring they say they have a backlog of claims to get through and that they will prioritise my claim - this is to fob me off, because nothing ever happens. The original water damage has now worsened because of their unwillingness to deal with my claim. I am frustrated and angry, and will have to make a complaint to the financial ombudsman as a last resort.

I have just had a reply from Am Trust to a complaint I made in December, about the service I received from them.
It was a complete waste of time, however I didn't expect anything less, so I wasn't disappointed.
But you will be if you ever need them.

FCA - CLOSE THESE SCAMMERS DOWN!
THE FACT THEY DON;T EVEN BOTHER TO REPLY TO THESE REVIEWS SAYS IT ALL.
STAFF ARE RUDE, OBNOXIOUS, DON'T KNOW ANYTHING ABOUT INSURANCE. THEY HAVE NO STANDARDS.
LIKE OTHERS, I HAVE PAID THIS COMPANY FOR YEARS BUT TRY TO CLAIM, AND FIND OUT YOU MAY AS WELL THROWN THE PREMIUMS IN THE THAMES. AMTRUST WILL DO ANYTHING TO REPUDIATE YOUR CLAIM.
THEY BREAK EVERY FCA REQUIREMENT TAKING WEEKS TO WHAT THEY'RE SUPPOSED TO IN 24/48 HOURS.
THEY TELL YOU NO COVER THEN YOU CHECK AND THERE IS.
FCA REMOVE THEIR LICENCE.
CLOSE THEM DOWN! CLOSE THEM DOWN!

Dreadful company 4 months and still being told claim is being dealt with be warned do not use this company

Had them for Workers Comp coverage. Ten years, had zero claims. Then they demanded an audit of my company. Provided information requested, only to have them come back and ask for ten times more info. Did not have the time or energy to accommodate them since I had ZERO CLAIMS. Got a new quote and dropped them. SO they sent me to collections for the un-done audit. Keep in mind, we never filed a claim, ever. But they are still harassing me for money despite the fact the fact they not longer provide coverage.

I AM heb1959yahoo ----see my worker compensation case on line -- florida ojcc case # 21-004240IF. see my filings accusing their in house attorney == peta-gay edwards and attorney michelle chase of RTRlaw -- of an organisied scheme to commit fraud with documents submitted to JUDGE ILIANA FORTE ,,,,, the judge has dismisserd all of my correspondence -- and refuses to forward this fraud to an investigator .. why ??? forte spent 90 % of her carrer prior to being a judge = in the representatiom of insurance companys -- than because she wanted to be a judge she had to than go work for a law office that represents injured claiments ,,,, the judge still represents the insurance companys as a judge ------ as she has in her possession documents submitted by michelle chase & peta gay edwards and she refuses to forward thoes documents to aqn investigator ..... follow the $$$$$$$$$$$$$ my doctor lied in his medical records to steal $$$$ from amtrust -- and amtrust does not care ?? why because amtrust saved $$$$ overall....

Would give zero stars if I had opportunity wouldn’t pay out claim even though claim was only half of my premium. Been with them over 10 years and paid over 20k in premiums I would advise DO NOT use thee we m

I carried a workers comp policy with this company. After 3 years with them and never making any claims, Amtrust decided I owed them $14,000.00. Huge amount of money for my little business. Even after providing documentation and presenting our State's insurance laws they refused to back off and insisted I owed them this money. They threatened, harassed and bullied me. I finally had to get an attorney. After weeks of fighting with this unscrupulous company, their own attorneys realized they had no grounds for trying to coerce this money from me and it was eventually dropped. Though not until I had spent money on my own attorney and invested hours and hours of time. Run from this awful and deceitful company. If you do business with them, it will be a major regret!!!
We are filing complaints with state insurance commissions....they need regulated.

Appalling service. When I desperately needed to make a landlord claim after years of faithful customer loyalty, they kept coming up with any and all excuses and policy exclusions clearly aimed at finding ways to deny my claim. Turns out their insurance is completely worthless as it's literally impossible for any landlord to adhere to the fine print. Never again! Avoid like the plague!

I had my insurance for my consulting company. I did not renew due to downward trend of my business due to Covid19. I explained that I would not be renewing in April. November 2020 I received a notice that I owed the renewal. I again notified them that did not renew due to Covid19 and I had no business in 2020. Here it is June 3, 2021. I receive a letter from a collections agency for NON-PAYMENT and another letter owing for 2021. I have reached out to them. They kept me on hold forever. Finally had to hang up. I emailed them and what response did I get. "Please be advised that after a policy term ends it get audited and that is the amount due if you did not comply." Not an explaination of what I did that I do not comply. I have reccomdended this company so many times to other small business. I will make sure people know what they are getting into with this insurance. It is a nightmare! There are many choices out there. Trust me this is a contract that keeps giving.

During some horendous freak weather, my caravan awning blew down. The claims team refused to pay out for damages cause to the awning as they said I had to be in it at the time. Absolutely ludacris! Any reason not to pay out!

An absolute disgrace of a company. I dealt with their European subsidiary ‘Amtrust Europe’.

After a genuine claim for property damage was submitted this company did everything it possibly could to avoid paying. It took me over a year and a half along with the assistance of the Ombudsman to receive payment. Even then it was substantially less than they owed and it caused stress as well as significant time wastage.

Furthermore, the company is prejudiced, judgemental and I have to say I felt they judged me racially and culturally.

Michael Burns their public relations officer, Maria Davora (manager) and their claims team are particularly disingenuous individuals.

An unprofessional, uncaring organisation. You will regret putting your faith in this company so don’t. Pick a different insurance company, ANY insurance company is superior to the clowns running this particular circus.

I complained to AMtrust who own ARC Legal how ARC Legal were treating me, namely ARC had told me they could not pay my under my rent guarantee claim as I had myself served a section 21 notice over a year earlier to a tenant who was in arrears but later paid up so I didnt evict him - since when cant a landlord do that to get a tenant to pay up!!! hundreds of landlords have to do it everyday and are never told it invalidates their potential rent guarantee claim in future, so it seems very discriminatory if you know what I mean for them to say it to me but not other customers who I am aware ARC have not relied on this, doesn't it - so it's very obvious this time. AmTrust took ARC Legal's Side even though it is obvious ARC are in the wrong. ClearlyAMTRUST don't care about people and instead take the side of their closely related people no matter what. I have asked for diversity and religious data approx 10 times but not received it. The regulators also take their side I wonder why, I have asked the regulators for the same diversity and religious data and encountering the same problem. The whole system is corrupt and these companies are all run by the same interest group and taking the absolute mick. It's unbelievable what's truly going on and why and no one seems to care, until it affects them, half the time people don't realize they have been impacted. There is a lack of unaccountably and objectivity although they will obviously claim they aren't and act like they are the crusaders of fairness but it's an utter sham as its riddled with bias and looking after their own at all costs and their words mean nothing, it's actions and evidence that speak volumes. Unbelievable what I've witnessed, but I'm glad I did else would have been obvious to all that's wrong. We want a full historical record of all their recruitment and activities to assess what damage they have caused others and to repay any benefit as a result, i'm sure at some it will happen.