AmTrust Financial Services Reviews 

131
•
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Looking at 47 reviews, most reviewers were let down by their experience overall. People frequently complained about the complex claims process, noting that claims were often rejected, delayed, or handled with a lack of transparency. Customers also consistently reported poor customer service, describing major difficulties in reaching representatives and experiencing exceptionally slow response times when trying to get urgent help. Some reviewers were not happy with the confusing billing practices and unexpected payment demands issued by the company. Reviewers frequently mentioned receiving unexpected invoices, facing sudden policy cancellations, and dealing with collection notices long after their coverage had ended.

What people talk about most

Claim

Customers encountered deep dissatisfaction with the claims process, reporting that valid requests were... See more

Service

Reviewers express deep dissatisfaction and frustration regarding the service, highlighting appalling... See more

Customer service

Reviewers highlight negative aspects of customer service, describing severe frustration with unreturned... See more

Payment

Consumers find payment to be frustrating, frequently highlighting confusing billing practices, unexpected... See more

Response time

Users describe negative interactions with response time, reporting that adjusters never call back and it... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Our insurance broker had us with ScAmTrust for workers comp and liability. We subcontract out some of our work and one of our subcontractors was paid more than $100K through out the year. The sub has... See more

Company replied

Rated 1 out of 5 stars

Awful insurance company - avoid at all costs. If you are lucky enough to get a response from them, they'll throw your claim out without any valid reason. After several attempts to get clarity, questio... See more

Company replied

Rated 1 out of 5 stars

They generate invoices 2 weeks before they are due, snail mail them to your business and they cancel your policy when you are 1 day late. Literally we get the invoice AFTER its due. THEEEEE worst bill... See more

Company replied

Rated 1 out of 5 stars

I wish there was a way to give zero stars. This company is fraudulent and should be shut down. Somehow my business got signed up for a workers comp policy. We changed companies for poor service and tw... See more

Company replied


Company details

  1. Insurance Company

Written by the company

AmTrust Financial Services, Inc. was founded in 1998 to provide property and casualty insurance to underserved small businesses. Now, with more than 6,000 employees, 35-plus offices worldwide and three business segments that include North American Commercial Property & Casualty, North American Warranty & Specialty Risk and AmTrust International, AmTrust maintains an unsurpassed commitment to customer care and employee success.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

131 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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1.3

All reviews

(131)

50 reviews in the last 12 months

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Rated 1 out of 5 stars

Complete Scam!

These scammers took my premium and deposit then cancelled my policy 4 days later without notifying me and still has not refunded my money. Do not do business with these scam artist. I’m reporting them for fraud to my bank to have the charges reversed.

April 3, 2020
Unprompted review
Show reviews in all languages. (131 reviews)

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