AMYET eBikes Reviews 

113
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the bikes for their enjoyable ride, power, and good performance, often noting easy assembly and decent initial component quality. Reviewers frequently find customer service responsive and helpful, assisting with issues and efficiently sending replacement parts. However, some customers noted significant product quality and durability issues. Specific complaints include bikes not reaching advertised speeds, components failing early, or units arriving damaged and becoming inoperable soon after purchase. Conversely, a small portion of people felt dissatisfied with customer support, experiencing unresponsiveness, delays in replacements or refunds, and unresolved technical problems.

What people talk about most

Product

Customers had ambiguous experiences with product, with many expressing satisfaction, praising the bikes as... See more

Quality

Clients share ambiguous opinions on quality, with some reviewers expressing significant disappointment. Many... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the support... See more

User experience

Reviewers mention ambiguous feedback about user experience, with some finding the product fun and easy to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It is a great ebike I must say but I’ve noticed that it’s not built as tough I think it is. It doesn’t go as fast as it is advertised at 32 mph . The battery life is decent though. Overall great bike... See more

Rated 4 out of 5 stars

Bike rides well but I already had to replace the throttle and I only have 250 miles on it

Rated 5 out of 5 stars

Updating my original review. Amyet did send me a replacement controller but the wiring connector aren't aligned properly between main cable connector and the controller itself. When I use the right tu... See more

Rated 5 out of 5 stars

Powerful bike, can go up to 28 mph and if steep uphill go up to 16-18 mph on throttle only mode. They have a great customer service, respond very fastly, I had a problem with the battery getting dra... See more


Company details

  1. Bicycle Store

Written by the company

AMYET eBikes might be driven by a desire to innovate and advance technology in the e-bike sector.This could involve developing more efficient batteries, improving motor performance, or enhancing the overall user experience through smart features.


Contact info

  • Room 8728, 7th Floor, No. 3012, Banxuegang Avenue, Bantian Community, Bantian Street, Longgang District, 518129, Shenzhen, China

  • contact@amyet.com
  • amyet.com

3.4

Average

TrustScore 3.5 out of 5

113 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 42% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(113)

54 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The bike isn’t working

The bike isn’t working

November 25, 2024
AMYET eBikes logo

Reply from AMYET eBikes

Hi,Fady, We have contacted you by email , our engineer says you may have adjusted the parameters incorrectly. can you take a short video and send us by email , we will check and let you know how to solve it .

Thanks
AMYET eBikes

Rated 5 out of 5 stars

Incorrect pads update date

I was sent the incorrect pads. Not compatible at all. They do not fit. They are not the correct kind for the bike.Very disappointing.

Update customer service contact corrected problem thank you.

October 31, 2024
AMYET eBikes logo

Reply from AMYET eBikes

We are sorry for any inconvenience caused.
We will improve our service to make you satisfied next time,hope to get your forgiveness this time.We will send refund or correct pads to you asap.

Rated 1 out of 5 stars

**STOLEN PACKAGE**

They sent my e-bike to the wrong address and it got stolen. I never received my e-bike and I've not gotten any refund or any of my money back.

September 21, 2024
AMYET eBikes logo

Reply from AMYET eBikes

Hello, Jim have contacted you ,and we shipped the e-bike for you again . and it's has been signed by you ,if have further questions, please contact our after sell customer service .

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