Ordered a couple dresses to try for a wedding and Amy Jane London accidentally sent one incorrect dress over. Not only did they ship the correct one the next day, they allowed me to keep the incorrect... See more
Company replied
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See what reviewers are saying
Firstly, I had an issue when my delivery arrived, once I contacted customer care they were AMAZING! Sorted the issue and my new order arrived within 1 day. You couldn't get better customer service. Se... See more
Company replied
Been contacting this company via Web form and through email about my refund with no response having to go through bank to get money back. Funny it says amyjane london but return address is a house in... See more
Really beautiful dress and excellent customer service and communication. They went the extra mile to accommodate my initial panic when DHL delivered to the wrong house even sending me a second dress a... See more
Company details
Written by the company
A love affair of enchanted silhouettes and romantic alluring pieces, to enhance your dream-like wardrobe. Designed with perfection in London.
Contact info
12-14 Hartfield Road , SW19 3TA , London, United Kingdom
- info@amyjanelondon.co.uk
- amyjanelondon.co.uk
4.4
Excellent
31 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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People also looked at
Amy Jane London 💗
Amy Jane London dresses are the most beautiful dresses I have ever purchased. The quality is unmatched, with the most beautiful prints and details. I feel sooo confident when I wear the dresses and get so many compliments from people asking where they are from! They are so unique and I can tell they are definitely made with love! 😍
September 5, 2024
Unprompted review
I brought 2 dresses from Amy london for…
I brought 2 dresses from Amy london for my mrs and she was happy so thought i would send a message out ..
September 3, 2024
Unprompted review
Reply from Amy Jane London
Hi! Thank you so much for your review! Glad you had a good experience with us! 🙌
Gorgeous dresses xx
Worn my Iris mini dress all summer. I love it so much and always get so many compliments when I wear it. Cant wait to order more dresses soon! 🎀
June 1, 2024
Unprompted review
Reply from Amy Jane London
Hi Sophie! Thank you so much for your positive feedback on the Iris Mini dress. We have more drops coming every 6 weeks so keep your eye out! 💫
Amy Jane London is my favourite brand😍…
Amy Jane London is my favourite brand😍 I have the Darcy dress in every colour and it’s so flattering. The quality is just gorgeous and makes me feel so confident for any occasion, casual or dressy. Customer service is great too!
September 2, 2024
Unprompted review
Reply from Amy Jane London
Thank you for your flattering review. Glad you love your dresses!
PLEASE DO NOT PURCHASE
PLEASE DO NOT PURCHASE. FRAUDULENT WEBSITE.
I have seen countless influencers wearing dresses from this site so decided to purchase one on the 6th of august. It was advised that my order had been dispatched to DPD. After checking the tracking it said that it they were awaiting my item from Amy Jane London. After a week of my item not turning up I messaged Amy Jane on Instagram and did not receive a response. I then emailed for an update and again received no response. After a further 2 emails it was advised that there was a delay and my item would be dispatched on the following Monday. It has since been 6 weeks and I have not received my item and I have been ignored ever since.
The owner of this company does not respond to emails or DM’s but reads them. I have not been able to get a refund or my goods despite being patient and understanding of the initial delay.
Having done some further research there are multiple platforms and reviews online which advise the same experience. Refused refunds, no way of recovering funds or items purchased and being outright ignored by the owner. Multiple people have advised that they have had to request charge backs from their banks having been left no other option. Comments are often deleted from Instagram and TikTok of similar complaints.
I will be reporting this site for fraud, mistakes and delays are understandable. Having your funds stolen and being ignored is not and people like this should not be exploiting customers out of money for £100+ garments.
August 4, 2024
Unprompted review
Reply from Amy Jane London
Hi Cloe - your order was meant to be dispatched on time but there were delays that were out of our control. I believe the team have now rectified this by issuing you a full refund and you get to keep your dress free of charge. There’s no refusal of refunds. We are a small team and we endeavour to reply within 2 working days. Many thanks!
Dose not refund
Been contacting this company via Web form and through email about my refund with no response having to go through bank to get money back.
Funny it says amyjane london but return address is a house in Leeds very strange
March 27, 2024
Unprompted review
Doesn't respond to emails / web form
Emailed them several times about different queries at info(@)amyjanelondon.co.uk and with different emails but they never responded. Also tried using their web form a few times. It's a shame as I wanted to buy a cute dress for my partner. Can't trust a company that doesn't respond to customer queries.
April 5, 2024
Unprompted review
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