Anantastones Reviews 149

TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Ananta Stones misrepresent itself as an American company with the primary goal of helping people achieve spiritual connection through the stones from Burma--yes, the country with a civil war that is a... See more

Rated 1 out of 5 stars

Company advertises perfect fit - band fit incorrectly - they would not replace - only offered partial refund to keep too large band or discount on new band. Neither is really acceptable as you are ei... See more

Rated 1 out of 5 stars

I received my “handmade” bracelet. It was made in China. Its design is such that it is nearly impossible to clasp the bracelet and have it remain on your wrist. I strongly feel that the owners of this... See more

Rated 3 out of 5 stars

My first bracelet arrived pretty promptly a few months ago and fits fine. I’m doing a review now because tonight another email ad came saying “two for the price of one!” Fine. Per instructions I ord... See more

Company replied

Company details

  1. Shopping & Fashion

Information provided by various external sources

Raise Your Energy And Balance Your Body With the Healing Powers of a Wide Range of Natural Stones.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

149 reviews

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No history of asking for reviews

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Hasn’t replied to negative reviews

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1.3

All reviews

(149)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

Order#105339

Order#105339
I have tried repeatedly calling (212) 320-8943 to make a return, but my efforts have been fruitless. I placed an order on April 1st for 2 bracelets: Lapiz Lazuli's and the Rose Quartz. The pictures are misleading. These are a long strand of beads that appear to be plastic with a large stone. They look cheap and I need to return them. Your customer service line is useless. No one returns calls.

May 11, 2020
Unprompted review
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Reply from Anantastones

I apologize for the inconvenience reaching out to us. I sent you an email using the email address that you indicated in placing the order so we can resolve this issue. Hope to hear from you soon so we can resolve this issue immediately.

Rated 5 out of 5 stars

My Healing Imperial Jasper Wrap Bracelet Purchase

My Healing Imperial Jasper Wrap bracelet was shipped on time with no issues. I like the bracelet a lot and enjoy wearing it. I know I will get many complements and plan to buy another bracelet in the future.

May 10, 2020
Unprompted review
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Reply from Anantastones

Hello Karen! Thank you for this amazing review! <3 This will help us in improving our products and services. Stay safe and have a wonderful day! :)

Rated 5 out of 5 stars

Love it

I love my Turquoise wrap bracelet. I can't stand hard or loose things around my wrist because I type for a livingand have arthritis. I can wear this one every day! Thank you Anantastones. Ill be getting another soon. 💜

May 10, 2020
Unprompted review
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Reply from Anantastones

Kathy, thank you for taking the time to leave us such a beautiful review. We are glad you felt pleased with the bracelet. It's something we've worked hard on and we are glad that our effort resonated with you. Care to share a photo? 💜

Rated 5 out of 5 stars

I treated myself to a bracelet from…

I treated myself to a bracelet from this website and I'm so glad I did. Despite the Covid-19 situation the bracelet didn't take too long to arrive.

I absolutely luv the bracelet and wear it all the time, even just when at home because of lockdown.

I'd definitely recommend Kelly and Anantstones. The bracelets are gorgeous, easy to put on and I've had lots of positive comments from friends that I've sent a photo to of the bracelet.

Pauline

May 9, 2020
Unprompted review
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Reply from Anantastones

Hi Pauline! We take pride in giving outstanding service to every customers and we're overjoyed to receive your compliments and appreciation. We look forward to having business with you again.

Rated 1 out of 5 stars

Photos vs reviews

Wow, the photos I’ve seen of this jewelry look beautiful and I was all ready to make a purchase for myself and a few as gifts for my daughter and my sisters...then I read the reviews!!! No way am I submitting an order and paying my hard earned money to a company that sounds less than reputable! Buy American!!!

May 9, 2020
Unprompted review
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Reply from Anantastones

Hi Janice! I hope you can try buying one of our items. Don't worry, rest assured we have a 30-day money back guarantee if you're not happy with the item.

Rated 5 out of 5 stars

Fantastic service!

Fantastic service!
I contacted the seller as my order didn't arrive. Kelly was very helpful and offered me either a replacement or a refund.
I chose a replacement and was very pleased to receive my beautiful bracelet.
I can thoroughly recommend Ananta Stones.

May 7, 2020
Unprompted review
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Reply from Anantastones

Thank you so much for your kind words, Claire. We really appreciate you taking the time out to share your experience with us andso glad you like Kelly's work! We’ll pass along the kind words.

Rated 5 out of 5 stars

Beautiful bracelet

I absolutely love my bracelet from Atlanta Stones it is exactly as advertised. The service was excellent and I received it within the time stated at purchase.

May 7, 2020
Unprompted review
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Reply from Anantastones

Hi Jane, thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience with Anantastones. Sending good vibes to you and to your loved ones.

Rated 4 out of 5 stars

Lovely jewellery

Had a bit of an issue with delivery as only part of it arrived BUT after contacting them Kelly dealt with my problem brilliantly and immediately sent me another bracelet. The products are lovely especially the Healing Ocean Jasper bracelet, which is beautiful. I would definitely buy from them again and they are certainly NOT a scam!

May 7, 2020
Unprompted review
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Reply from Anantastones

Thanks for the awesome review, Penny! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to having business with you again. Cheers!

Rated 1 out of 5 stars

The bracelet looks plastic

The bracelet looks plastic, it took over a month to get to me, I had to threaten to go to the BBB to get a response to my return requests. They say they are giving me my money back but I doubt I’ll ever see it as they did not want the bracelet back only a picture. Kelly was nice but this screams scam.

May 5, 2020
Unprompted review
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Reply from Anantastones

Hi Amy! This is not the experience that we want you to have. Please do send us an email to supportme@anantastones.com so we can resolve this matter immediately as soon as possible. Thank you and have a great day!

Rated 4 out of 5 stars

Outstanding customer service

I had an issue with my order and greatly appreciate Kelly working with me. She provided outstanding customer service and resolved the issue for me.

May 3, 2020
Unprompted review
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Reply from Anantastones

I'm so glad you like Kelly's work! We’ll pass along the kind words, Cindy.

Rated 1 out of 5 stars

Not recommended

I know that the corona virus makes things complicated, but Ananta stones advertised on fb after the virus broke out. I ordered a bracelet the 27th of march and didn't get any information before April 15th. Today is May 3rd and it still hasn't arrived. Ananta Stones sent me a message to inform me they have "checked the status." I certainly don't recommend this company.

May 3, 2020
Unprompted review
Rated 5 out of 5 stars

Healing Weap

Lovely turquoise stone wrap. It took a while to get to me and I do wish I knew where the wrap was actually made.
But I am very pleased with the wrap and wear it every day.
Thank you

April 29, 2020
Unprompted review
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Reply from Anantastones

Thank you so much for your review. We are glad you felt pleased with the bracelet. It's something we've worked hard on and we are glad that our effort resonated with you.

Rated 5 out of 5 stars

Had a slight issue and the customer…

Had a slight issue and the customer service I received from Ferlyn was EXCELLENT. Plus the bracelets are just lovely!

April 24, 2020
Unprompted review
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Reply from Anantastones

Hi Sandy! We are so glad we were able to help you resolve your problem. I'll be sure to relay your message to, Ferlyn. Thanks for placing your trust in us and your willingness to share your feedback. Stay safe always!

Rated 5 out of 5 stars

Great product, great service

Product: bought several for Christmas gifts (hey, what else am I going to do in quarantine?!). Liked them so much that I’ve got to have them, too. Fortunately I caught several good deals that allowed mw to indulge even though money is short right now. I did have an issue with one of the shipments being short a couple of items. So why am I still giving five stars? Because despite being short on personnel, they managed the issue with professionalism and grace. Great job—will shop again.

April 24, 2020
Unprompted review
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Reply from Anantastones

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as priority, and your review reaffirms the hard work we put in everyday. So thanks for your kind words and we look forward to have business with you again.

Rated 5 out of 5 stars

I was very pleased to receive the Ocean…

I was very pleased to receive the Ocean Jasper wrap bracelet quite quickly despite the lockdown. Il is even more beautiful than it seemed to be. So I immediately ordered the Healing & Protection Bundle for my friends.
Many thanks to Ananstastones !

April 24, 2020
Unprompted review
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Reply from Anantastones

Thank you so much for your kind words, valuable feedback and gracious support - all of these are very much appreciated!

Rated 1 out of 5 stars

Order number 105577 Bogus conoany

Order number 105577

I ordered this weeks ago. They told me it was shipped over 2 weeks ago. They supplied me with a shipping number but couldn’t tell me who the courier was to track it.

I emailed them and had no response so I facebooked them. They gave me the reference number again and said try Royal Mail - the shipping number is not recognised by Royal Mail and they wouldn’t have sent it to them anyway as they are not an American company!

I am very disappointed and I feel like I’ve paid £40 to a load of scammers.

April 22, 2020
Unprompted review
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Reply from Anantastones

Hello Rachael,

We apologize for the delay.

We understand where you are coming from and we are sad how we made you feel.

To make it up to you, we will process a refund for order #105577. A separate email confirmation will be sent to you once done. It will be credited back to your account in 7-10 business days, depending on your bank's time frame.

You may still receive the item. Please consider it as a gift from us. It seems like there was a delay with the courier. Most of the time, the information takes time to sync up on the tracking page with the actual status of the package. That's why sometimes, it is already at your local post but the status is not showing on their website.

We apologize for the inconvenience this has caused you and we hope for your understanding in this matter.

Rated 4 out of 5 stars

Ananta has rectified my issue

Ananta has rectified and issue I had with them. Thank you

Ruth

April 17, 2020
Unprompted review
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Reply from Anantastones

Hi Ruth,

We deeply apologize for this matter.

We tried to contact you using the phone number in our system, however, it seems that it is not working.

Can you give us a your active phone number so we can talk to you about your concern and to rectify this issue?

We already investigate this matter and our team member who handle your case has already received a proper disciplinary action.

Hope to hear from you soon.

Rated 5 out of 5 stars

Ocean Jasper wrap

I received the Ocean Jasper wrap bracelet and was very pleased!! It is very pretty and unique looking! I also am intrigued with the healing qualities of the stone! Beautiful!!

April 15, 2020
Unprompted review
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Reply from Anantastones

Hi Janine! We are delighted to know that liked your bracelet as much as we take delight in sending them to you. We are always here to help whenever you need assistance. Thank you and stay safe!

Rated 4 out of 5 stars

Good Customer Service.

I ordered my bracelet on April 4th and received it on April 14th. It wasn’t what I expected, I must have missed that they were wrapped. I wasn’t sure I was doing it correctly. So I googled them and saw there office was in NY. I called, spoke to a person who asked if I had seen how to wrap. When I said I didn’t, he told me that Kelly would send me a video as she dealt with emails. I no sooner got off the phone to find an email. After trying it they way shown in the video, it was obvious the bracelet was defective. I took photos and sent them back to Kelly. That was last night. When I opened my email this morning, there was an email from Kelly. It was delivered at 5:30am. She told me they would be sending a new bracelet to me. I give high marks for prompt service, I felt they cared about my issue.

April 15, 2020
Unprompted review
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Reply from Anantastones

Hi Samantha! Thanks for your a great review. This is highly appreciated. We’ll do our best to continue to give you the kind of product and service you deserve. Stay safe!

Rated 5 out of 5 stars

I Received my turquoise healing wrap…

I Received my turquoise healing wrap this morning. Its delightful, I love Turquoise which is the main stone but with alsorts of others. Also I was very impressed with Ananta Stones communication whenever I had questions regarding my order. 10/10 😊

April 15, 2020
Unprompted review
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Reply from Anantastones

Hi Sue! Thank you for sharing your feedback. We love to hear happy experiences from our clients, this keeps us motivated to create more beautiful pieces. Should you have any questions, please do not hesitate to let us know. stay safe!

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