Could not reach Ancestry server. All other sigts I had were not affected. Called Ancestry Memberservice who helped me try to solve the problem, but without succes though. Despite that, Ancestry cou... See more
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Complete bs fake results, tried another company and got completely different results. It's all bs.
Company replied
If you overfill the testcontainer with salive (spit) and activate the blue liquid in the lid. The contents can if unlucky freeze, or if very hot summertime it can start bacteria-growth in the sample.... See more
Honestly Ive had the worst experience with Ancestry DNA, I had a much better one with 23andMe. It went faster and smoother and they communicated more with me. Between the long wait to receive a k... See more
Company replied
Company details
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Släktforskning på Internet. Upptäck dina släktingar på världens största webbplats för släktforskning. Bygg gratis släktträd och sök i kyrkböcker på Ancestry.
Contact info
West Traverse Parkway 1300, 84043, Lehi, United States
- 020-091 02 03
- ancestry.se
2.6
Poor
254 reviews
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Complete bs fake results
Complete bs fake results, tried another company and got completely different results. It's all bs.
November 11, 2025
Unprompted review
Reply from Ancestry.se
Hi Axel, thank you for your feedback. It’s common for DNA results to differ across platforms due to the unique algorithms and data sets used by each company. We’d welcome the chance to discuss your specific findings with you—please contact us so we can look into this further.
https://support.ancestry.co.uk/s/contactsupport/
Phone 0-800-032-6469
Hours M-F 9am - 9pm GMT*
Sa-Su 12pm - 9:00pm GMT*
Live Chatbot Available 24 hours
This feels like pseudoscience
This feels like pseudoscience, not many of these guesses are true on my DNA test.
May 20, 2025
Unprompted review
Reply from Ancestry.se
Hey Segedi. It's not unusual to have some Ancestral regions that leave you scratching your head, this is because our test is telling you your Ancestral regions going back 500-1000 years and so many of them will have passed out of living memory. We are confident in the science behind our tests and you can read more about the science behind them below on out 'Ancestry DNA Learning Hub' page.
https://www.ancestry.com/c/dna-learning-hub/ancestrydna-test-accuracy
It was too broad and general when it…
It was too broad and general when it showed my ancestral regions and they didn’t show any specific countries which they did with my husband. In the end the information I got back I knew already.
February 1, 2025
We had to pay to send the kit back
We had to pay to send the kit back. And it does not give thorough results for east-africa.
February 9, 2025
Efficient and trustworthy
February 12, 2024
Lacking in customer service
January 15, 2024
Reply from Ancestry.se
Hello Jenny! We regret any concerns and welcome this opportunity to provide some guidance.
If you wish to contact our customer support team we can be reached via the link below. This will first bring you to our automated chat (Leif), for assistance with common questions and support articles. If this doesn’t resolve your query you can type in ‘customer support’ in the chat and an email form will appear, from where you can type a question for one of our customer support agents. We would then get back to you via email as soon as possible, this typically takes about 3 - 7 working days, although we regret that the waiting times have been a little longer than normal lately.
https://support.ancestry.se/s/contactsupport
We truly appreciate you being a valued Ancestry member and we hope this is helpful!
Interesting details about my heritage…
Interesting details about my heritage even though it wasnt any close relatives (yet)
January 15, 2024
Unprompted review
Reply from Ancestry.se
Thanks for taking part in AncestryDNA! We’re happy to hear that you find your results interesting and hope that they will continue to benefit your family research.
When it comes to your DNA matches you will continue to receive new ones, if new members join the service and share DNA with you. It is true that it can be easier to figure out how you are related with your closest DNA matches, like any close family matches or 1st-2nd cousins. This said, more distant matches can also be very useful at times. The articles below may be helpful:
Discovering How You're Related to AncestryDNA® Matches:
https://support.ancestry.com/s/article/Discovering-How-You-re-Related-to-AncestryDNA-Matches
Making the Most of AncestryDNA Matches:
https://support.ancestry.com/s/article/Making-the-Most-of-AncestryDNA-Matches
Finding Biological Family:
https://support.ancestry.com/s/article/Finding-Biological-Family
We appreciate you taking the time to provide this review and wish you much success with any continuous family research!
I don’t understand Swedish - but Ancestry forces me to be on the Swedish site cuz i am Danish..
When you are from Denmark, Ancestry wants you to use Ancestry.se instead of Ancestry.com. I cannot order a dna test from Ancestry.com but only from Ancestry.se and no matter what I do it wont change the language to english…..
But I dont understand swedish at all! I can’t read it. If it were Norwegian it would be easy to read, but Swedish no.. I don’t understand anything…
When I go to the site to make a tree and so on it also keeps being In swedish, even tho I try to change it to english… Useless. I wont order a test or pay for membership if I cannot understand the language on the site… Sadly. Guess i have to stick to Myheritage then… But I really wanted to try Ancestry so it’s sad
January 7, 2024
Unprompted review
Reply from Ancestry.se
Hello Erik! We’re sorry for any concerns and we’re happy to assist.
You can access our American site (Ancestry.com) from anywhere in the world. You may be re-directed to the Swedish version of the site based on your ip address (No Danish version available yet unfortunately), but you can choose to override this by selecting the option 'Continue to Ancestry.com' located at the bottom of the pop of window that will appear for 30 seconds when you first open the site. I
If you do not see this option on your computer, please use an alternative browser or clear your cache and cookies and try again. You will find instructions below:
https://support.ancestry.com/s/article/Managing-Your-Cache-and-Cookies
If you wish to order a DNA kit with delivery to Denmark this should also be done via the US domain, Ancestry.com, not through the Swedish website.
We appreciate you reaching to Ancestry and we hope this is clear and helpful!
You ware honist helpful and just good
December 19, 2023
Reply from Ancestry.se
Thanks for your review, Anita! We're pleased to hear that you received assistance as needed when contacting Ancestry recently. If you need anything further you're always welcome to contact us again. Our chat can be found below:
https://support.ancestry.se/s/contactsupport
We appreciate you being a valued Ancestry member and wish you all the best with any continious family research!
Perfect if you look for your life
I vant specify it. They help me found my relatives in a good way
December 8, 2023
In spite of dislike of AI it answered…
In spite of dislike of AI it answered my question.
December 6, 2023
A great way to trace your roots
A great way to trace your roots and find relatives and find out your family history.
November 30, 2023
Bemötte mej med en person som via mail…
Bemötte mej med en person som via mail kunde ge klara besked och lösa mina problem
November 12, 2023
Reply from Ancestry.se
Tack för att du släktforskat med oss på Ancestry, Lars. Om vi kan vara till vidare hjälp framöver så är du alltid välkommen att ta kontakt på nytt.
Reply from Ancestry.se
Hello Cs!
We're sorry to hear of any delays getting in touch with our customer support team. We're always eager to assist our members as efficiently as possible, typically within a couple of working days, although the timeframe can vary a little bit. If there is anything further we can assist with at this time, please don't hesitate to contact our customer support team again through the chat linked below:
https://support.ancestry.se/s/contactsupport
We appreciate your time with Ancestry and wish you all the best with any continuous family research!
Good service
August 29, 2023
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