ancestry.ca Reviews 

688
TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

After having my DNA done by these people their website is entirely them grinding for more money. Everything except the basic percentages of your DNA requires a very expensive subscription. I guess the... See more

Rated 1 out of 5 stars

After seeing my brother's test come back with no mention of French and African ancestry, I decided to send my own sample. I went online and signed up with ancestry.ca. They sent me a kit, I put a... See more

Rated 1 out of 5 stars

Paid for a kit, return link for printing did not work, not everyone has a printer at home. Now, I have to ship from Canada , which will cost a bloody fortune due to new rules and regulations. Bigges... See more

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Rated 4 out of 5 stars

The family relationships were cool but the traits were useless. Seemed like a coin toss. Also I thought the results were shared across platforms. It seems that if one person uses ancestry and one use... See more

Company details

  1. Public & Local Services

Information provided by various external sources

Discover your family history and start your family tree. Try free and access billions of genealogy records including Census, SSDI & Military records.


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2.1

Poor

TrustScore 2 out of 5

688 reviews

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Replied to 14% of negative reviews

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2.1

All reviews

(688)

7 reviews in the last 12 months

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Rated 1 out of 5 stars

Misrepresentation and non transparency

Telling an Indian person that they are Indian is useless as far as results are concerned. If you do not have enough DNA data on India, you should be transparent and say that on your website and we would not be wasting our money.
The DNA results said I am Indian, I already know that, there are hundreds of tribes, cultures, etc, within India. It is like telling someone that they are European. It is like telling an Italian person that they are Italian, they already know this.
This is misrepresentation on Ancestry's part on what kind of information they are able to deduct from certain regions of the world. I would never have paid so much to find out what I know already.
If you do not have enough data on certain countries, then you should be transparent, be honest and state that on your website so we are not spending money for useless results. It was when I talked to the customer service that they stated that ancestry does not have enough information on India. They said that they are waiting for more people to be tested from that region to actually have more detailed information. So to tell a person who is from India that they are Indian is useless, and money wasted.
I would like a full refund because you have misrepresented your DNA tracking abilities on your site. This business practice borders on the line of being unethical.

December 3, 2023
Unprompted review
Rated 4 out of 5 stars

Better results than other services

Better results than other services. I tried a different well known DNA ancestry service and my results were just okay with only a single result on my Father's side (and so far removed, it was useless). Ancestry DNA gave me more results to explore so I'm happy with that. However, also like this other service, the genetic traits weren't very accurate, but that wasn't really why I did the test so I'm fine with that. Ancestry DNA is the only service I would recommend and the only one I will continue to pay for.

November 30, 2023
Unprompted review
Rated 4 out of 5 stars

Who am i

I really loved the ability to reach out to family members that I never meet before and it answered my question of where did I come from.

November 21, 2023
Unprompted review
Rated 5 out of 5 stars

Ancestry is awesome

Ancestry is awesome - they kept me informed all along regarding getting my DNA results!

Awesome to know my ethnicity and possibly meet some relatives I wasn’t aware of.

Thanks Ancestry, for making this journey seamless!

November 18, 2023
Unprompted review
Rated 3 out of 5 stars

Good but could be better!

Interesting to find out some of my origins. Large amount of information to digest, would like to have some more breakdown of the results e.g. if it says you are of Mediterranean decent, more detail! Italian? Greek? Turkish? Too generalized, I would like more specifics!

November 17, 2023
Unprompted review
Rated 1 out of 5 stars

I had my DNA done

I had my DNA done, so that the person we know, wanted to know, what relation is she to me.
My DNA, came back and it said that am her 1st cousin but on her DNA says she is a close relation to me. We know she is a close relation because am her 1st cousin. What we want to know with this DNA is what is she to me — cousin, 1st cousin, 2nd cousin, what? Close relation doesn’t mean anything to us. That is the reason we will not recommend your DNA Please try to fix our situation

November 16, 2023
Unprompted review
Rated 1 out of 5 stars

Not accurate for Asian

No way I am only central,eastern china and southern China. My family come from Japan and they have brown eyes same as European. I think ancestry doesn’t have enough data for Asian people. It is more likely better for European and American who want to test their DNA

November 15, 2023
Unprompted review
Rated 5 out of 5 stars

Ancestry was straight forward

Ancestry was straight forward. What they say is what will take place. They communicate regularly to give you updates.
The final report is comprehensive and well laid out.
The process was smooth.

November 12, 2023
Unprompted review
Rated 1 out of 5 stars

So Disappointed.

I am not very happy that I got information that I already knew. You gave me hundreds of people with a possible 1% DNA ????? really. So So disappointed I should have spent my money on more important things...like food.

November 12, 2023
Unprompted review
Rated 1 out of 5 stars

The kit was given as a gift

The kit was given as a gift. I know very little about my maternal grandmother as she died when my mom was 4 years old. My mother never knew much about her. I don't know much about my paternal grandfather as my grandmother remarried.
I only got what I pieced together myself. I was very disappointed.

November 12, 2023
Unprompted review

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