ancestry.ca Reviews 

688
TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

After having my DNA done by these people their website is entirely them grinding for more money. Everything except the basic percentages of your DNA requires a very expensive subscription. I guess the... See more

Rated 1 out of 5 stars

After seeing my brother's test come back with no mention of French and African ancestry, I decided to send my own sample. I went online and signed up with ancestry.ca. They sent me a kit, I put a... See more

Rated 1 out of 5 stars

Paid for a kit, return link for printing did not work, not everyone has a printer at home. Now, I have to ship from Canada , which will cost a bloody fortune due to new rules and regulations. Bigges... See more

Company replied

Rated 4 out of 5 stars

The family relationships were cool but the traits were useless. Seemed like a coin toss. Also I thought the results were shared across platforms. It seems that if one person uses ancestry and one use... See more

Company details

  1. Public & Local Services

Information provided by various external sources

Discover your family history and start your family tree. Try free and access billions of genealogy records including Census, SSDI & Military records.


Contact info

2.1

Poor

TrustScore 2 out of 5

688 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 2 weeks

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2.1

All reviews

(688)

7 reviews in the last 12 months

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Rated 1 out of 5 stars

Wish I knew that gathering information was going to cost an arm and a leg

I had great and quick results from my DNA test but now it is going to cost me an arm and a leg to follow up on any links (new information) or to gather any information at all. You would have thought that if you bought the DNA package you would be given several free months to learn how to maneuver around the Ancestry site which I found to be not very user friendly

September 27, 2023
Unprompted review
Rated 5 out of 5 stars

Fabulous experience

I was really impressed with the specificity provided, the clear explanations of the DNA extraction and analysis process and keeping in touch as that process took place. The information is invaluable. Thank-you!

October 27, 2023
Unprompted review
Rated 2 out of 5 stars

Not an ideal experience.

My interactions with the chat support left me questioning the validity of the results. I was given conflicting information by a help agent after the bot was not able to help. I was told that the webpage in question could not showing the results I was seeing, because they looked up my account. I have screen shots proving otherwise. The agent appeared more interested in sending the same weblink over and over (Maybe it was an AI). I was not able to find a resolution so I canceled my account and will try my luck with a different company.

October 21, 2023
Unprompted review
Rated 5 out of 5 stars

Is was great

Is was great, the updates through email were fast, the results were exactly what I was hoping for, they tell you details and history about the country’s, the percentages and colour coding were very simple, the UI is not hard to navigate. Overall great experience, I’m very happy with my experience and the overall outcome

October 16, 2023
Unprompted review
Rated 1 out of 5 stars

The results were vague

The results were vague. Parental genealogy is known only on one side. Was hoping for a more clear ancestry for the unknown parent.

October 12, 2023
Unprompted review
Rated 2 out of 5 stars

Disappointed

Disappointed that you have to pay for every bit of info. Paying over $100 initially should cover most of the info regarding relatives. Not impressed.

October 19, 2023
Unprompted review
Rated 5 out of 5 stars

Ancestry will help you discover your roots and it is exciting to do so.

Before I did the DNA I started to look at the Family Tree. At first, I thought I would never be able to do this but I was so totally wrong. It just amazes me how much information is available to all of us on Ancestry.ca. I was quite far along with the Family Tree when my results came back from the DNA. Overwhelming to see all the information that I received. I recommend highly that everyone do the DNA. It brings it all together and beyond. I have discovered relatives all over the world. Through Ancestry you can even message people which opens another door in your search. It is very exciting and grateful am I to all who assist the Ancestry organization. Grateful Thanks McMillan Tree

September 25, 2023
Unprompted review
Rated 4 out of 5 stars

Easy Process Long Wait Time

Easy Process Long Wait Time. I got a discounted 3-month subscription in hopes that my DNA info would prompt some investigating over the summer. After a long wait, I was told they couldn't get results and I'd have to supply a 2nd sample. Did exactly the same thing, waited again, and got results. A month after my subscription expired. No time to investigate now that summer is over.

September 26, 2023
Unprompted review

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