After having my DNA done by these people their website is entirely them grinding for more money. Everything except the basic percentages of your DNA requires a very expensive subscription. I guess the... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
After seeing my brother's test come back with no mention of French and African ancestry, I decided to send my own sample. I went online and signed up with ancestry.ca. They sent me a kit, I put a... See more
Paid for a kit, return link for printing did not work, not everyone has a printer at home. Now, I have to ship from Canada , which will cost a bloody fortune due to new rules and regulations. Bigges... See more
Company replied
The family relationships were cool but the traits were useless. Seemed like a coin toss. Also I thought the results were shared across platforms. It seems that if one person uses ancestry and one use... See more
Company details
Information provided by various external sources
Discover your family history and start your family tree. Try free and access billions of genealogy records including Census, SSDI & Military records.
Contact info
Mercer Street 24, M5V 1H3, Toronto, United States
- ancestrydna.ca
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 14% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Waste of money
This was a total waste of my money and time.
I was so looking forward to finding family members I lost touch with. This has not helped me at all. Plus its a complicated app very hard to navigate. Very frustrating, I will not be renewing.
I found my mother after 57 years
I found my mother after 57 years! Thank you! I was adopted when I was a baby. I finally sent my DNA then once I got my results I instantly matched with my birth mother. She did the same 4 years prior. We made contact and it couldn’t have worked out better! :)
I couldn’t access y account to see my…
I couldn’t access y account to see my results. Very disappointed. It wouldn’t let me reset my password
45% of DNA Results Not Sent!
My DNA results state I am 31% Scottish and 24% England and Northwestern Europe and 6 other regions. Total 45% other regions. I already know I am part Scottish with a name like Robert Mitchell! The England and Norman/Saxon heritage is known as well. The 45% "other regions" are the reason I paid the $132. Canadian to find the answer to the unknown. Who would accept 55% of a pizza, shirt, tooth filling, etc. when one has paid full price? If Ancestry cannot fill in the 6 "other regions" totalling 45% of my "results", then I must be entitled to 45% refund on my purchase? The total refund comes to $59.40 Canadian. Either send me my results including the missing 45% or refund 45% of my money. This is completely fair and reasonable if you wish me to give a 5 star review.
Very confusing gonna take awhile to…
Very confusing gonna take awhile to figure this all out.
Biological Father
I have been able to figure out who my biological father is. One of his cousins reached out to me once I was linked to his tree and my life mystery is solved.
Great info but complicated app
I love the concept of Ancestry and we received our kit with clear instructions. Our results were ready in a timely fashion with quite a bit of detail.
My complaint is that the app/website is SO hard to navigate. Truly, after hours of working on my tree and researching my history I some don’t really understand the site. The app could use a major simplification especially since many users are older adults.
Noy interested in BSYou keep on asking me the same question
You keep on asking me the same question and if not answered you will not let me move on.
Not what I expected.
Not what I expected.
the DNA test results just tell you where your parents came from (approx) but doesn't break it down to generations before that by generation. The system relies on others to input their data so it can formulate a tree, etc. Therefore you would have to get more people/relatives to submit their DNA, tree info, etc.
If you don't have many relatives you know of or they are older or gone, this would be challenging.
Good info great setup
Knowledge of ancestry is interesting and important
Finding out where my maternal grandparents are buried was a high point for me. Also the names of people submitting photos was interesting. I know little of my cousins. Ancestry was prompt with information and kept me informed with the progress of my sample. I was a little frustrated at not figuring out some misinformation on my Mom’s info and couldn’t figure out how to let someone know about this. Some info on other sites was correct but it did make me wonder about accuracy of other info. I know Ancestry can only go by the records they receive. My Mom’s date of death was wrong on some sites as well as her date of birth by one day. Was an enjoyable experience. I suspected my Scottish results would be as it was. Not very diverse but I am whom I am.
I am confused
I am confused. I have found some errors in my personal family and I don't know how to correct them. i.e., they have my mother as a step-sister-in-law to my Aunt Alveretta Burtch Druce. My father is Aunt Alveretta's full brother. I am down as a step-niece when I am, in fact, her full niece. I was able to change some things as there was an Edit I could use but not all errors have been changed. Lois Marian Watson's Grandparents raised her but her mother was Eliza Anne Shaw-Watson as her husband was Edward Watson, a nephew to Wilbert Watson who was my mother's Step-Grandfather. Please tell me how to correct this type of error. Thank you, Eva Elaine Burtch Brewster,
Very interesting and informative
Very interesting and informative. Fun comparing other family tracing
Surprisingly quick results
Surprisingly quick results. many add on options, fair price.
It was amazing I loved the results and…
It was amazing I loved the results and the accuracy
Very limited information
Very limited information. Better information needed. Not too impressed
Too general an analysis and not accurate
Too general an analysis. Despite the fact that I had all native Germans on my father's side. There is not even a hint of them in the analysis.
Ancestry is really cool but at the same…
Ancestry is really cool but at the same time some family members I can't get any if much info about them
Decent info but lacking
The family relationships were cool but the traits were useless. Seemed like a coin toss.
Also I thought the results were shared across platforms. It seems that if one person uses ancestry and one uses 23 and me, the information never gets cross referenced. So I order to find everyone I'd need to go to several platforms and have my DNA analyzed. There should be a collaboration.
Quick and easy
This test was spot on from what I had already known of my ancestry. 10/10
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







