Anchor General Insurance Agency, Inc. Reviews 159

I strongly advise against contacting this "insurance company .."! On July 2, 2025, I signed an insurance contract with them for a new Honda CR-V car, for which I paid $560 at once ..! Two weeks later, I returned this car to the Honda salon in Rosville because, as it turned out, the bank did not approve this loan for me, I did not agree to the new proposed conditions, returned the car to the salon. After that, I tried to cancel the insurance policy with Primos, on July 19 I sent them an e-mail with a request to cancel the policy, on July 20 I sent a text message to the agent with a request to cancel the policy, but there was no reaction, on July 29 I signed a letter sent to me by this insurance company and thought that finally the insurance was canceled, but on August 4 the insurance company debited another $ 274.59 from my credit card 🤬, why was I was furious, the agent said that they would figure it out, but still nothing is decided, why am I'm furious 😡 Ruslan Agibalov, policy APR0000212981 dated July 2, 2025

Arrogant and terrible customer service from a Dennis Guld. He could not be bothered to help on a claim, had to call multiple times to get a call back, and was met with nothing but attitude as if he could not be bothered.

Horrible experience with this company. Two days after filing accident claim they told me they didn’t even talk with another party and no definite answer when their claim investigation will be complete. Their claim email box is not working and bounces back. The claim adjuster Shakira Brooks was supposed to contact me but never did, her phone would not answer and when finally she picked up she was very rude.

Deceitful customer service
Following my husband’s accident, Mr. Frank Cseke contacted him using a supportive, comforting approach. During the call he informed him that “he would be compensated” “for medical” and “other damages.” This was in August 2022 after he and my daughter were hit by a speeding driver. I got all the pictures and reports together. We emailed everything to him and did not hear back. We thought maybe COVID was impacting the office so we allowed 30+ days for asking for updates. Mr. Cseke’s responses range from nothing, to no updates, asking for information we already provided, and at one point he emailed my husband asking for new witness statements because he didn’t agree with the police report and statements provided 6+ months prior. My husband is a retired, disabled Marine veteran with 20+ years of service and 28+ years of combined federal service. Mr. Cseke is treating my husband and daughter as if they are insignificant, and their injuries and trauma don’t matter. We have asked for management/supervisor information and left several voicemail messages with no response. It’s really sad that even when he’s done nothing wrong, he’s the one with medical and ambulance bills, along with the residual impact
It’s July 2023, next month will be a year since my family experienced the accident and we are still getting no answers from anchor general.

Yes. Will will be re-sending this information when we get back home from vacation. We did provide it in the first few weeks of interactions with Mr. Cseke. If your organization is proposing $1500 compensation for a year of anxiety, stress, trauma associated with this preventable incident, we will also be working with a VA appointed legal representative for reasonable compensation.

Araceli’s informative and calm demeanor really assured me that anchor general would do everything in its power to protect me and my vehicle

The worst!!! They keep sending me to this adjuster Amy then to their supervisor then manager. No one has answered my phone calls. It’s been a month. What’s is going on with the people there. This has got to be a joke.
DONT WASTE YOUR TIME WITH THIS INSURANCE COMPANY.

0 stars intended, 1 star so I can write my experience about these people and also to warn everyone of how HORRIBLE their customer service is. Please hope you don't get hit by one of their drivers because you won't receive any calls back. They will avoid all your calls and messages and send you a denial letter and not tell you why! my claim was assigned to a female named Araceli and she was horrible, no calls answered no messages return. spoke to the supervisor but he does not care about the situation.

never in my life , this whole company is no good . no one answers the phones unless it customer service person. then shell direct straight to someone voicemail, i cant understand that a company like this is still up and running

Their insured driver crossed over onto my lane and hit me due to her negligence. A couple of days after the accident an adjuster was sent to assess the damages to my car and look at the evidence of the accident. The adjuster determined that the other party was at fault. He initiated the process to have my vehicle fixed HOWEVER a couple of days before the body shop was going to start working on my car FRANK CSEKE emailed me and the body shop and said that because the insured driver stated they weren't at fault, he would be taking the drivers word and not move forward in favor of me (the claimant), even though the adjuster (who actually looked at my car and the evidence) agreed that I was NOT at fault and the other driver was. I cannot believe that a simple "it wasn't me" was enough for Frank to make a decision. He hadn't even received my written statement or talked to ME on the phone or even looked at this case properly. This is unacceptable and unbelievable! I told Frank that I want his supervisor to contact me or someone higher up that can take over my case and take care of this situation. I have yet to hear back from him or anyone from Anchor General.

Nightmare of a company!!! If I could give a negative star review I would. I was recently involved in a car accident and even thought I am not insured with Anchor General the car that hit me was. After the person that hit me gave me their insurance information, I called Anchor General and after waiting on the line for more than 2 hours I was given the information for 3 different adjusters but not one called me back! I had to continuously keep calling them because my car was damaged in the accident. I called several times and left voicemails and they failed to return any of my calls. Finally I spoke to someone at Anchor General Insurance (not the adjuster) to give my declaration I was asked to send all the pictures of the accident. More than a month passed and I never heard back from them . After calling more times they finally answered (two months later) and told me that the adjuster had already made a decision and that I was 100% at fault, even though the car insured by them changed into my lane and hit me. I will be putting a complaint against Anchor General Insurance with the California Department of Insurance. Companies like this should not be able to do business!

Pauline was very Helpful she Was able to address my needs and make sure that I got all the information that I needed so I was comfortable at the end of my call. She was warm and heard reading and our greeting end was very helpful helpful thank you very much for having such great person now to make my day easier.

This insurance suck they should close this rats away for stilling the people money …

I was in a car accident 2 months ago! My car is a total loss! This insurance already took the car and im still paying for it! I haven’t received my total loss pay out! Not sure what is taking sooo long but once I do im switching insurances! This is absolutely ridiculous all the money I’ve paid to this insurance and how quickly they are to charge but when it comes to paying me they want to take their sweet time! I’ve been more than impatient and im done I’ve lost my patience and they’re about to loose me as a customer! Also i cant forget they never answer!!!! Like what is the point of having a “customer service number” if your never going to answer! I leave a voice mail with my case number and my call never gets returned!

I’m very happy with todays service Pauline was very helpful and nice. She has great customer service. She made my day!! She answered and help me with everything I needed today thank you for having such a great team.

Had a issue that needed attention and it was handled in a quick and professional manner. Had no issues getting ahold of a agent to speak with, they understood what I needed and helped me solve my problem.

I'm not happy with the service I am getting from this insurance company. I was side swiped by they're insurer on May 4,2022 and have not heard from anyone in regards to my vehicle. Tom Samaras was suppose to contact me Monday 16,2022 today is Wednesday and I have not heard anything about a rental to get my damaged car in the shop to start working on it I cant afford out of pocket and reimburse rental. This is unacceptable. No one is doing their due diligence to assist me with this situation and this almost week 3 no claims adjuster called or no one to follow up. I need to know who is the supervisor over Dennis because he was no help at all. He begin to raise his voice when I asked about assuming liability and tried to state I was frustrated. I was respect and courteous but this is unacceptable service. I've sent emails. No response. I'm being represented however, it states in the LOR the insurance company is has the right to communicate with me about the property damage. No one wants to communicate with me. I don't understand.

I have never in my life experienced such horrible experience with a company. We waited for months to get the process going after our accident. Now after the claim was approved our car has been in the shop for 3 weeks and Anchor is not responding to anyone. We have a new baby and have stressed that we need a car and they are ignoring us. I am in shock and very upset by how poor this organization is.

This insurance sucks , they never wanna answer they hit my truck I pay full coverage and they don’t wanna answer they suck

How does this place on “trust” have a 4 and above rating, highly doubt they’re real reviews from actual clients. This insurance is a headache, they don’t answer! Those assigned to claims don’t care and will continue to dodge your call. Your client hit my car and you guys have been handling my claim poorly. Is this some sort of insurance fraud.

Pauline Holloway was amazing at explaining my insurance policy. She answered all my questions and fixed the name on my policy. I hope I get to work with her again in the future.