Anchor Law Firm Reviews 349

TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

I am survivor of sexual abuse and malpractice at a hospital. They treated me like dirt, not Christian company, horrible people. Do not trust them, They do not listen or care or have any compassion at... See more

Rated 1 out of 5 stars

I have nothing positive to say about this program whatsoever. It has wasted my time and cost me more money and legal problems than I ever would have imagined. I was sold a bill of goods and advise any... See more

Company replied

Rated 5 out of 5 stars

I called this afternoon to explore reducing my monthly draft. The young lady who answered the phone was extremely professional, polite, engaging in conversation and knowledgeable regarding her job!!... See more

Company replied

Rated 1 out of 5 stars

Anchor has ignored calls and emails, didn't respond to at least 2 court filings and now my wages and bank accounts are garnished. I just reached out to the other law form that owns almost all of my de... See more

Company replied

Company details

  1. Legal Services & Government

Information provided by various external sources

Anchor Law Firm represent clients who require legal services in the areas of bankruptcy, credit reporting, defective products and more. Anchor provides exceptional legal representation designed to protect all of your rights under the law. Aggressive legal services are often required when dealing with complex cases or litigation that involves large companies.


Contact info

2.2

Poor

TrustScore 2 out of 5

349 reviews

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No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Account Updates needed

I would like to see updates regarding the status of negotiations with creditors. I feel in the dark regarding the negotiations. Although the settlements have been good, I would like more updates.

June 20, 2019
Unprompted review
Anchor Law Firm logo

Reply from Anchor Law Firm

Hello Korey,

Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.

It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!

Warm Regards,

The Client Experience Team

Reference ID: GT2272201

Rated 5 out of 5 stars

Thumbs up

I wanted to wait for a year to write a review. Its been a year. Every time i have called Anchor they have been polite and resolved any issue i have. They also have given me very good directions on how to handle creditors and resolve my debt issues.

June 18, 2019
Unprompted review
Anchor Law Firm logo

Reply from Anchor Law Firm

Hello Mr. Cox,

Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.

It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!

Warm Regards,

The Client Experience Team

Reference ID: GT2263009

Rated 5 out of 5 stars

Excellent Customer Service

I only needed to contact customer service via telephone 3 times in the last year! Each representative was very helpful, knowledgeable and patient with me explaining the next step in the process so I was comfortable every step of the way! I am very happy with all of the agents I have spoken with. Overall I am satisfied with the entire program, from the ease of not having to take calls from creditors, making automatic payments, strategy calls and settlements! I would definitely recommend them!

June 17, 2019
Unprompted review
Anchor Law Firm logo

Reply from Anchor Law Firm

Hello Ms. Martinez,

Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.

It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!

Warm Regards,

The Client Experience Team

Reference ID: GT2263006

Rated 5 out of 5 stars

Priscilla was very professional and…

Priscilla was very professional and precise on her explanation and knowledge on Litigation/Summoning process.

June 6, 2019
Unprompted review
Anchor Law Firm logo

Reply from Anchor Law Firm

Good Morning,

Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.

It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!

Warm Regards,

The Client Experience Team

Reference ID: GT2230788

Rated 5 out of 5 stars

Needed help with this month’s payment

Needed help with this month’s payment. Customer Service rep investigated and was able to lower by 250. This should stabilize things for the remainder of the program. Thanks.

May 29, 2019
Unprompted review
Anchor Law Firm logo

Reply from Anchor Law Firm

Good Morning,

Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.

It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!

Warm Regards,

The Client Experience Team

Reference ID: GT2190845

Rated 5 out of 5 stars

Thanks so much Brooke!

I spoke with Brooke G today, so was so helpful, patient and just a real joy to a talk to. In my opinion she went out of her way to get me the answers I needed. I felt much more relaxed after hanging up.

May 23, 2019
Unprompted review
Anchor Law Firm logo

Reply from Anchor Law Firm

Good Morning,

Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.

It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!

Warm Regards,

The Client Experience Team

Reference ID: GT2181092

Rated 5 out of 5 stars

Kristina was very friendly and was very…

Kristina was very friendly and was very professional with helping me. She took care of all my Questions. I would recommend she get a raise in her near future. Thanks again for going out of your way and answering all my questions.

May 21, 2019
Unprompted review
Anchor Law Firm logo

Reply from Anchor Law Firm

Good Morning,

Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.

It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!

Warm Regards,

The Client Experience Team

Reference ID: GT2180304

Rated 5 out of 5 stars

Crystal Moye is one of the best…

Crystal Moye is one of the best customer services representative, she provides great assistance to my questions.

May 21, 2019
Unprompted review
Anchor Law Firm logo

Reply from Anchor Law Firm

Good Morning,

Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.

It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!

Warm Regards,

The Client Experience Team

Reference ID: GT2180302

Rated 5 out of 5 stars

My experience with you has been very…very pleasant and positive

My experience with you has been very pleasant and positive. When I call you answer all of my questions and you make sure that I understand everything. Just want to say thank you and you staff I very friendly

May 17, 2019
Unprompted review
Anchor Law Firm logo

Reply from Anchor Law Firm

Good Afternoon,

Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.

It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!

Warm Regards,

The Client Experience Team

Reference ID: GT2154743

Rated 5 out of 5 stars

Lyon

I just got the best help from anyone her name is Cristyal Moye

May 17, 2019
Unprompted review
Anchor Law Firm logo

Reply from Anchor Law Firm

Good Afternoon,

Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.

It's our goal to provide a positive and memorable experience - one in which you feel informed, comfortable and confident about how your program will be going!

Warm Regards,

The Client Experience Team

Reference ID: GT2154731

Rated 3 out of 5 stars

not 100% satisfied

i've been with them for almost a year , the phone calls have stopped and they settled with one creditor , just received a summons for court , i sent it directly to anchor law , and so far have not heard anything from them , also called Kevin wang who is supposed to be my representing attorney and have not heard any thing from him either , so far frustrating to say the least

May 17, 2019
Unprompted review
Anchor Law Firm logo

Reply from Anchor Law Firm

Mr. Laucamp,

We apologize for the challenges you've had with our company. According to our records, you've spoken with someone today, and have been advised that it has been sent to our litigators to review and respond to. You should have received an automated response which signals that our system has received it.

Thank you,

The Client Experience Team

Reference ID: GT2154637

Rated 5 out of 5 stars

Kevin T

Kevin T. was awesome finally getting some where just waiting on negotiators call

May 9, 2019
Unprompted review
Anchor Law Firm logo

Reply from Anchor Law Firm

Thank you for being a valuable client. We are thrilled to know your experience with us has been a good one.

It's our goal to provide a positive and memorable experience - one in which you feel informed,
comfortable and confident about how your program will be going!

Warm Regards,

The Client Experience Team

Reference ID: GT2131569

Rated 1 out of 5 stars

Like many of the poor reviews on here

Like many of the poor reviews on here, my story is the same. I actually have an offer, submitted it to Anchor. I got their canned response that one of their litigators will look at it and get back to me. After two weeks of waiting I reach out again and received another promise of contact in 48 hours. Guess what folks. My offer is going to expire and I INSTRUCTED Anchor to pay it! That is one of their promises to you, you are in control. Lies! Also, their partner Global Client Solutions, read their reviews and educate yourself. They are the worse too!

May 2, 2019
Unprompted review
Anchor Law Firm logo

Reply from Anchor Law Firm

Mr. Lemieux,

We apologize for the challenges you've had with our company. We would be happy to discuss with you additional options for your accounts. I will be having a member of our Client Experience team reach out to you to get additional feedback and context around your issue.

Thank you,

The Client Experience Team

Reference ID: GT2131594

Rated 1 out of 5 stars

This is a sham and honestly

This is a sham and honestly, the FBI and BBB should look into these predatory practices. They prey on people in dire need of fixing their financial situation. I paid over $10000 in 15 months and had not completed paying 1 debt. I have cancelled my account immediately and pray that no one has to fall for this. I will be seeking help in recovering damages from this. PLEASE DO NOT, DO NOT BELIEVE THIS CRAP!!! THEY ARE VERY UNPROFESSIONAL, NEVER AVAILABLE AND THEY EXPECT YOU!!! TO REACH OUT TO THEM. I BASICALLY PAID THEM TO DO IT MYSELF!!! This is to your reply...........you still can't explain to me how I've already taken three settlements on my own part and you only up to 2. that's the problem I'm having. You should have been paying me for my own services if that's the case. I've been representing myself in most of these cases at this point. You've done nothing but collect your fees ahead and settle none. thanks but no thanks you're simple good luck don't do nothing for me. This is a shame and will continue to share with anyone I encounter. You are a sham!

April 29, 2019
Unprompted review
Anchor Law Firm logo

Reply from Anchor Law Firm

Hello Jose,

We understand your concerns regarding your settlements. While we haven't completed paying any of your debts you were in three active payment plans, with an anticipated program end date of May 2022. We're sorry to hear this program didn't work for you, and we wish you the best on your financial Journey,

Rated 4 out of 5 stars

I am writing about my interactions with…

I am writing about my interactions with Ashley. She is terrific and has helped smooth my irritation with Anchor's performance. Ashley is a great asset to your firm.

April 21, 2019
Unprompted review
Anchor Law Firm logo

Reply from Anchor Law Firm

Hello Mr. Laudadio,

Thank you for taking the time to provide us with your great feedback. Providing our clients with the best service is a priority for us, we apologize if you were experiencing any difficulty. It is great to hear that Ashley was able to assist you so well. We will be sure to share your feedback with her.

Rated 1 out of 5 stars

After posting my bad review.............

After posting my bad review - the Anchor law firm reached out - but still did not fix the problem. My entire bank account was levied and cleaned out by lawsuits. THIS COMPANY IS A SCAM! DO NOT USE THEM FOR HELP. THEY ARE INCOMPETENT AND GIVE YOU FALSE INFORMATION AND A FALSE SENSE OF SECURITY. I WENT TO A LAWYER WHO IS NOW LOOKING INTO THEM. IM FILING A COMPLAINT WITH THE FBI AS I BELIEVE I HAVE BEEN SCAMMED. THIS IS A SHAM COMPANY AND THEY SHOULD BE ASHAMED OF THEMSELVES. THEY DO NOT ELIMINATE DEBT JUST CAUSE MORE WITH PENALTY FEES AND COURT FEES.

The litigation specialist you provided was no help. I was still being sued and still had three levies on my account.
ANCHOR LAW FIRM IS A SHAM AND THE FEDERAL BUREAU OF INVESTIGATION AS WELL AS THE BETTER BUSINESS BUREAU SHOULD LOOK INTO THE DEALINGS OF THIS CROOKED FIRM. I AM OUT $12000 AND STILL BEING HARASSED AND SUED. NO WORDS CAN EASE THIS BURDEN - REFUND MY MONEY AND THAT WILL BE THAT!

April 17, 2019
Unprompted review
Anchor Law Firm logo

Reply from Anchor Law Firm

Hello Anthony,

Our records show you spoke with a member of our litigation team on 4/15 and she advised you that all of your legal accounts are with our lit defense team, and we cannot speak on other settlements until we resolve the legal accounts. We understand you had to make the best decision for you and your family, by canceling, and we wish you the best on your financial journey.

Rated 1 out of 5 stars

This program is a SCAM!!!!

This program is a SCAM!!!!! A HORRIBLE SCAM AND YOU RIP PEOPLE OFF. You don't deserve any stars! I am very disappointed and never, ever will recommend it to anyone. All you care about are taking your fees, not helping my debt. I have spent over $15,556.66 in two years, and most of that went to ALL YOUR FEES, NOT MY DEBT. Three cards have not been touched nor settled. I was also not aware that any debt forgiveness is considered income, and I will be taxed on the remaining forgiving balances. I am worse off than when I started this program. They have caused me mental anguish, sleepless nights, extreme worry - do I need to keep going! I trusted your program to help me, and it has done nothing but HURT ME MORE and FAIL ME, in more ways than one. I am now seeking local, legal counsel to help me fix this HORRIBLE MESS!

Please DO NOT USE THIS PROGRAM! THEY ARE SCAM ARTISTS! ALL THEY CARE ABOUT IS TAKING YOUR MONEY. Litigation was supposed to call me back, that was two days ago!!! I HATE THIS PROGRAM!!!!!!!!

March 29, 2019
Unprompted review
Anchor Law Firm logo

Reply from Anchor Law Firm

Hello Ms. Polce,

We are sorry to hear about your experience with our firm, our goal is to guide you to financial freedom. Our fees were included in your payment plan. They are deducted on a monthly bases in order to allow you to accumulate funds for settlements. The IRS determines if taxes are owed on forgiven balances as stated on settlement letters and our contract. We’ve shared your feedback with our management team for improvements where needed.

Rated 1 out of 5 stars

Kills me to give 1 star when they…

Kills me to give 1 star when they deserve nothing. Bunch of crooks, I kept to my agreement, made my payments on time, scanned every piece of paper that I got, made phone calls to confirm that they received the summons and what happens mine and my son who is 19m years old, has his pay and tax refund deposited into his accounts and it was levied along with mine. They didn't care all they wanted was a payment from a single mother who had zero in her account. What a disgrace this place is, I wish I would of read up on them before getting scammed into it. Pieces of garbage to treat people the way they do. You stole from my son's college education!!!! I'm blaming you!!!!!
*************************************************************
UPDATE
Well guess who called me today the Con-Artist Anchor!!!!!!
Not to try to help if that’s what you are all thinking because of the crap that you replied with. Get this they called me for a payment today!! Imagine after I kept my end of the bargain & they never even once send me a settlement letter after I sent them over $14,000 & the accounts were Levied for over $10,000. Screw you Anchor!

March 27, 2019
Unprompted review
Anchor Law Firm logo

Reply from Anchor Law Firm

Hello Kelly,

Here at Anchor, we take our clients experience as well as their legal cases very seriously. While we diligently work to resolve all litigated cases, we have no control over the behaviors of the creditors. However please know we will still work hard to resolve all your debts even the litigated ones. We have forwarded your account to our management team for review and someone should be following up with you once we have an update.

Rated 4 out of 5 stars

Happy with my service

I'm happy with my service. I've stuck with the plan, and I'm very happy with my settlements. I've been happy with the communication. I've had one creditor (holding 2 different accounts) take me to court. It was scary, but Anchor let me know exactly what I needed to do. I was surprised that they didn't have an attorney respond, but I understand why they didn't, and like I said, they walked me through the response the first time. The second time I knew just what to do. Both accounts were subsequently settled. This isn't for the faint of heart, that's for sure. Trusting in the process in the beginning was hard. But I'm in the last stretch now. 8 more months on my plan, and, except for a few negotiated payments that extend beyond my plan, I'll be debt free. The only thing I wish that Anchor had warned me about - I do have to pay taxes on the money that was written off by my creditors. That was a shock. I understand why, but I might not have been so surprised if I had been warned ahead of time.

March 26, 2019
Unprompted review
Anchor Law Firm logo

Reply from Anchor Law Firm

Hello Rebecca,

Thank you for taking the time to provide us with your feedback. We understand that the journey in becoming debt free can be a bit nerve racking but we try to make the journey as stress-free as possible.

Rated 1 out of 5 stars

Scam

Anchor Law Firm duped me out of money in promise to pay off my debt. Anchor has done nothing! I am out of almost $7,000 with creditors still being owed money. And now, have court complaints being filed against me. I am in shock and can't believe I let this happen to me. I did this as I used to work for the corporate world but started my own business, and thought it would be a great idea to get help financially.

UPDATE: On March 8, 2019 (after I posted this) I received a phone call asking how they could help me with this complaint that I posted. I have not heard from ANYONE and now they're contacting me because I filed an online complaint about them????!!! Total joke, fraud, scam!!!!!!!!!!!!!!!!!

March 6, 2019
Unprompted review
Anchor Law Firm logo

Reply from Anchor Law Firm

Hello Lisa,


We're sorry to hear about your experience here at our firm, as we take our client's experience very seriously. Regarding the plan to pay off your debt, our records show that you have completed 12 months of your three-year program while we know you are eager to resolve your debt, we are utilizing the remainder of the time we agreed upon to settle your litigated account, as well your remaining debts. Please know while we aggressively work to resolve your debts, we have no control over the behaviors of the creditors, however, we will react to them accordingly. Your legal account takes precedence over all other accounts, once settled we can then move on to your other debts. While we understand your concerns about the amount you have paid into the program thus far, please remember your payments are broken over the length of the entire program and is solely based on your total enrolled debt. We will partner with our litigation team regarding your legal account and when there is an update someone will contact you.

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