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3.2

Average

TrustScore 3 out of 5

1 review

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3.2

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(1)

1 review in the last 12 months

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Rated 1 out of 5 stars

No refund, no reply - had to chargeback through my bank

I ordered two clothing items from ancost.com in May 2025 while living in Poland.
The items were fine, but I returned them according to their official return policy - within 14 days, with tracking. The parcel was delivered and signed for.

I emailed them with the tracking number, filled out the return form on their website, and messaged them via WhatsApp - no response at all. Ever.

Then I contacted the European Consumer Centre (ECC). They tried to reach ANCOST too, but received no reply and had to close the case. The company ignored both me and the ECC.

Finally, I submitted a chargeback through my bank. After a full review, Mastercard ruled in my favor and forcibly withdrew the money from ANCOST and returned it to me.

This store is completely unresponsive and dishonest. If something goes wrong - you’re on your own. I strongly advise others to stay away.

May 25, 2025
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