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See what reviewers are saying

Rated 5 out of 5 stars

Love the package, arrives like clockwork each month and is tailored to be delightfully moisturising. Can’t imagine going to bed without this in my nighttime routine now.

Rated 1 out of 5 stars

First I was surprised to learn I would have to upload several close up selfies after a lengthy survey to get a 'personalised' prescription then the packaging turned up empty! Weeks, multiple emails an... See more

Company replied

Rated 5 out of 5 stars

Amazing product. Fast delivery. Great consultation quiz to meet your own personal requirements. Skin feels smoother and more hydrated after one week so can't wait to keep using and see further results... See more

Company replied

Rated 5 out of 5 stars

Packaging was absolutely fantastic. The thought and creativity that went into the packaging is incredible. Details of specific content that goes into the product are clearly displayed and explaine... See more

Company replied

Company details

  1. Beauty Product Supplier
  2. Online Prescription Medication Vendor
  3. Skin Care Clinic

Written by the company

Midlife skin. It’s specific. Expert personalised prescription and cosmeceutical skincare designed by dermatologists to meet your every midlife skin need and reveal real results. Let us begin your online dermatological consultation at andbegin.com


Contact info

3.8

Great

TrustScore 4 out of 5

294 reviews

5-star
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1-star

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Rated 1 out of 5 stars

don't buy

Got first one then received another so quickly cancelled . Only lasted a very short time . Big container carrying a very small one inside . Absolute con

June 10, 2024
Unprompted review
And Begin logo

Reply from And Begin

Dear Christine,

We sincerely apologise for the inconvenience caused by your product running out earlier than expected. To clarify, our service operates on a subscription basis, with automatic renewals every month.

Please reach out to us at hello@andbegin.com, and we will be happy to address any concerns you may have.

Thank you very much.

Warm regards,
The AndBegin Team 💚

Rated 4 out of 5 stars

So far I have been using And Begin for…

So far I have been using And Begin for tretinoin for about 4 months. My experience has been mostly good, but I have two issues - one is that it's not clear on the website that if you want a strength increase you need to contact the team each time in advance of your order being sent out. Once I realised this it has been working quite efficiently. My biggest complaint however, is the packaging. As some other reviewers have said, the packaging is much bigger than the serum needs. I don't feel that I'm being misled about the size of the product, but I am concerned about unnecessary environmental impact of all the packaging. I'd like to see it being supplied in a small glass jar, ideally with a reusable pump so that there is minimal waste.

July 17, 2024
Unprompted review
And Begin logo

Reply from And Begin

Dear Nikki, Thank you for your feedback and for sharing your experience with And Begin. We truly appreciate your insights and are glad to hear that your experience with our product has been mostly positive.

We understand your concern regarding the packaging and its environmental impact. At And Begin, we are committed to being as friendly as possible to the planet with our packaging and are always looking for new ways to improve.

Currently, you can recycle the following items:

And Begin parcel box
Product box
Unfortunately, any prescription skincare containers cannot be put in your everyday recycling and must be taken to your local pharmacy to be disposed of responsibly.

We are continually working on improving the recyclability and sustainability of our packaging and appreciate your suggestion about using a smaller glass jar with a reusable pump. Your feedback is invaluable as we strive to reduce waste and enhance our eco-friendly practices.

Regarding your issue with strength increases, we apologise for any confusion caused. We will work on making this process clearer on our website to ensure a smoother experience for all our customers.

Thank you once again for your valuable feedback and for being a part of the And Begin community. If you have any further suggestions or concerns, please do not hesitate to reach out to us 💚

Rated 5 out of 5 stars

I love the simplicity and effectiveness!

I have tried other competitors and my skin reacted bad.

This is so good. I didn't have any down time at all. My skin feels so soft and moisturized.

I am so happy about it. I just saw they launched new products so I tried to see if there are any reviews yet. Well, I guess I have to find out as I went for the 3 new products trial bottle.

So far, 2 pumps are enough for my face, so yeah, I think the bottle would last me for a month or so.

July 1, 2024
Unprompted review
And Begin logo

Reply from And Begin

Dear Janessa, thank you so much for your lovely feedback 💚

Rated 5 out of 5 stars

Better formula than competitors

I'm a few weeks into my and begin skin care journey. I wrote another review and wish to update my view. I previously used dermatica for my tretinoin prescription, used it for years. I didn't think it was possible to see a difference, but and begin's formula is better, at least for me. My skin tolerates the formula better. This matters when using tretinoin. I had some minor criticism around their admin in early days but they responded and resolved as best they can. The main point imo the formula is better. That matters

July 15, 2024
Unprompted review
And Begin logo

Reply from And Begin

Hi Zoe, thank you so much for your lovely feedback 💚We are so glad you are loving our products. We hope you continue to see improvement in your skin with And Begin. Have a lovely day!

Rated 3 out of 5 stars

Signed up for the reduced ‘first time’…

Signed up for the reduced ‘first time’ trial at £4.99 - received the products fairly quickly, nicely (if excessively) packaged.
The cream itself seems nice and my skin definitely feels moisturised - probably didn’t use as much product as advised as have barely made a dent in it.
HOWEVER, not realising I’d signed up for an auto- renewal each month (stupid me!!), I noticed I’d been charged without receiving ANY notification that my order was about to renew, which I think is very cheeky! Given I now have a second lot of cream coming my way, this time costing £30, I’ve cancelled my subscription.

July 15, 2024
Unprompted review
And Begin logo

Reply from And Begin

Dear Customer, we sincerely apologise for the inconvenience caused by this. To clarify, our service operates on a subscription basis, with automatic renewals every month. Your feedback is invaluable to us and please rest assure we are working on this to provide the best experience for our customers 💚

Rated 1 out of 5 stars

Unfortunately I have used it twice and…

Unfortunately I have used it twice and had a severe bout of dizziness apparently this is a side effect I had not realised
I also did not like the smell although it is not perfumed

July 14, 2024
Unprompted review
And Begin logo

Reply from And Begin

Dear Christine, we are so sorry to hear this had happened whilst using our nightly Serum-in-a-Cream. Please let me know if you would like to discuss this with a Dermatology Prescriber at hello@andbegin.com so that they can provide further advice and support. I can arrange for your Dermatology Prescriber to contact you directly.

Rated 1 out of 5 stars

Huge packaging, not enough product.

It’s crazy to say this product will last 4 weeks. Also why such a HUGE container for less than 20mls!!!! It’s a good concept. But there are better options out there using the correct size packaging. Stop misleading people in thinking they are getting more.

July 13, 2024
Unprompted review
And Begin logo

Reply from And Begin

Dear Emma,
Many thanks for your honest feedback and we are so sorry to hear you are not happy with the packaging. We take decisions for the business using robust data and customer feedback. Please rest assured that we are diligently working to resolve this issue and prevent any further customer dissatisfaction.

Rated 1 out of 5 stars

Not 28 days worth of product

Product is nice but it doesn’t last 28 days as advertised. I use 3/4 pumps every evening and it’s run out after 21 days. Its not cost effective to renew every 3 weeks / to have to buy a second product as a back up for the week when And Begin has run out while I wait for the replenishment. If it lasted the 28 days I would have continued as a subscriber.

July 10, 2024
Unprompted review
And Begin logo

Reply from And Begin

Dear Becky,
We are so sorry to hear that you have run out of product earlier than expected, this certainly isn't the experience that we wanted for you and apologise for any inconvenience caused. Please rest assure we are taking customers' feedback very seriously at And Begin and we are committed to continuously improving our products and services to ensure the highest level of customer satisfaction in the future.

Please can you contact us at hello@andbegin.com with your full shipping address and contact number? We can assist you further with this issue. Many thanks 💚

Rated 5 out of 5 stars

Lovely feeling cream

Super customer service, buying from a small company is so worth it!

I have been using the cream nightly for 8 weeks and look forward to putting it on. My skin feels nourished and I particularly like how the pump dispenses just the right amount to use.

I wake up with soft skin!

July 1, 2024
Unprompted review
And Begin logo

Reply from And Begin

Dear Customer,

Thank you very much for your kind feedback. We are delighted to hear that you have been enjoying our product.

Rated 1 out of 5 stars

Very expensive and they use cheaper…

Very expensive and they use cheaper containers which doesn't work so I can't even get the cream out and no one has replied to my email

June 27, 2024
Unprompted review
And Begin logo

Reply from And Begin

Good afternoon Maxine,

We're so sorry to hear this! Currently our team is replying to all emails within 24 hours so please ensure that you have checked your spam inbox. If you are unable to find your response, please send us another email and we will get back to you as soon as possible.

We hope to hear from you soon.

Best wishes,
The And Begin Advisory

Rated 2 out of 5 stars

Since starting this two weeks ago

Since starting this two weeks ago, my skin has become greasier and I have noticed little spots appear .... plus there are new red veins appearing on my nose. Will discontinue use.

June 27, 2024
Unprompted review
And Begin logo

Reply from And Begin

Dear Abigail,

We're sorry to hear this, this certainly isn't the experience we want any of our customers to have with their Serum-in-a-Cream.

Please send an email to our team at hello@andbegin.com so that we can provide you with further advice and support.

We hope to hear from you soon.

Best wishes,
The And Begin Advisory

Rated 5 out of 5 stars

Using And Begin Skincare is amazing!

Using And Begin Skincare is an amazing experience. Applying it in the evening is a joy. My skin feels a lot better and lines are noticeably reducing. I truly recommend And Begin to everybody that’s interested in a better skin.

June 25, 2024
Unprompted review
Rated 3 out of 5 stars

The bottle lasted just over two weeks…

The bottle lasted just over two weeks (rather than the four stated on the website) and felt like a thin watery moisturiser. Saw absolutely no difference in my skin and don’t like subscription only products so won’t be buying more,

June 11, 2024
Unprompted review
And Begin logo

Reply from And Begin

Dear Philippa,

Thank you for taking the time to share this feedback, we are sorry to hear that your experience wasn't up to our usual standards.

If you haven't already, please do send us an email at hello@andbegin.com as we would love to look into this and help you further.

We hope to hear from you soon.

Best wishes,
The And Begin Advisory

Rated 2 out of 5 stars

Made no difference to my skin

The product did little to improve my skin. It seems a little thin and watery? I’m not convinced that the ingredients are actually added? It seems to be a cheap alternative. I’m so glad I cancelled subscription as I’m reading the second and further bottles are 18mls?? I wouldn’t recommend this company

June 3, 2024
Unprompted review
And Begin logo

Reply from And Begin

Dear Suzee,

Thank you so much for your feedback, we're sorry to hear that you haven't yet seen an improvement in your skin whilst using your Serum-in-a-Cream.

Please do send us an email at hello@andbegin.com as we would love to help you further with this.

Best wishes,
The And Begin Advisory

Rated 5 out of 5 stars

Definitely an improvement!

Can I just say that the reviews about receiving a smaller bottle in later orders are fine. I get it. However, my skin feels SO MUCH BETTER after just one week. It feels so moist and smooth to touch!

June 21, 2024
Unprompted review
Rated 4 out of 5 stars

Improved customer support - looking forward to trying again

I recently tried And Begin’s skincare products and was initially impressed with the formulation and how my skin felt. However, my experience with their customer support has been disappointing.

I reached out multiple times to understand the specific benefits and differences between And Begin and my previous Skin+Me regimen, which I had used successfully for over three years. Unfortunately, I did not receive clear or satisfactory answers.

This lack of detailed product knowledge and support ultimately led me to cancel my subscription and continue with Skin+Me. It’s a shame because I enjoyed the product itself, but the inadequate customer support has been a letdown.

I hope And Begin can improve their customer service to be more knowledgeable and responsive in the future.

UPDATE:
After posting my initial review, the And Begin team reached out to address my concerns. Maryam, one of their Dermatology Prescribers, provided a detailed explanation of how And Begin's formulations are designed to support skin tolerance and enhance efficacy with additional nourishing and hydrating ingredients such as Ceramides and Pro Vitamin B5. These ingredients complement the core prescription components and promote healthy, glowy skin.

I appreciate their response and the efforts to tailor a formulation that matches my current Skin+Me regimen. I am happy to give And Begin another go and look forward to seeing the results.

Thank you, And Begin, for addressing my concerns and providing a tailored solution.

June 15, 2024
Unprompted review
And Begin logo

Reply from And Begin

Good afternoon,

We are so sorry to hear that your experience with us wasn't up to our usual standards, so thank you for bringing this to our attention.

Please do send us another email to hello@andbegin.com as we'd love to connect your review to your account and help you further with any questions you may have.

We hope to hear from you soon.

Best wishes,
The And Begin Advisory

Rated 1 out of 5 stars

I placed my order never got it but they…

I placed my order never got it but they had the money and they never contacted me after I sent lots of emails please be very careful about using this company

June 18, 2024
Unprompted review
And Begin logo

Reply from And Begin

Dear Alison,

We are very sorry to hear that you have not received a response. We strive to reply to all emails within 24 hours.

Please ensure that you emailed us at hello@andbegin.com instead of noreply@andbegin.com and a member of our team will be in touch with you shortly.

Thank you for your understanding.

Best wishes,
The And Begin Advisory

Rated 3 out of 5 stars

Watch out for the small print

The product appears to have made some difference to my skin. However, I, like some other reviewers did not realise it was a subscription service. When the second bottle arrived, it’s 18ml not 30 ml like the trial size and I also realised that some of the active ingredients were different so I’m not sure if this second bottle will be as effective.
I have contacted the company who have cancelled my subscription and are making a refund so credit to them for that but I was disappointed and felt I had been somewhat misled.

June 17, 2024
Unprompted review
And Begin logo

Reply from And Begin

Dear Sarah,

We are sorry to hear that you were unaware that this is a subscription service. Thank you for sharing this feedback and rest assured we'll share this with the wider team.

Please do also send us an email to hello@andbegin.com as we will be able to help you further regarding the change in ingredients.

We hope to hear from you soon.

Best wishes,
The And Begin Advisory

Rated 3 out of 5 stars

Agree with the recent comments

Agree with the recent comments. The product is lovely. The changes to the smaller bottle is disappointing.

June 17, 2024
Unprompted review
And Begin logo

Reply from And Begin

Dear Jenny,

We are so sorry to hear that you're disappointed with the change to 18ml so thank you for taking the time to share this with us. We will be sure to take it into account when re-assessing our customers’ needs in the future.

If there's anything we can help you with, please don't hesitate to let us know at hello@andbegin.com.

We hope you’ll stay with us on your skin journey and continue to see results.

Best wishes,
The And Begin Advisory

Rated 3 out of 5 stars

Good cream- disappointed with changes

I like this cream, I’m on my 3rd bottle. My most recent order came with 18mL as opposed to the 30mL bottle. The price has decreased by about 25% approximately to compensate for the difference in product amount. This still leaves the buyer at a price increase per mL which is not the agreed amount at the time of subscription. Secondly the new smaller bottle is much less sustainable resulting in 4 more bottles approx per customer per year ending up in landfill or recycling. These companies should be looking at how to reduce their environmental impact instead of increasing it for no good reason. The email stated that this change was due to customer feedback, not one customer that I am aware of was asked their opinion on this. I’m sure that if they asked most people if they’d like to be charged more money and more often for their subscription- most people would say no. Disappointing change and it will make me consider keeping my subscription.

June 16, 2024
Unprompted review
And Begin logo

Reply from And Begin

Dear Christine,

Thank you for taking the time to share this feedback, we are sorry to hear that you are disappointed with this change.

As a new brand all feedback is valuable to us as it will help us improve the customer experiences. Please rest assured that we will share this with the wider team.

If there's anything else we can help you with, please send us an email at hello@andbegin.com.

Best wishes,
The And Begin Advisory

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