Andskyebike Reviews 160

Bought an used Apex 50 with no charger. These guys got one to me from China to the Pacific Northwest in under a week. Great communication with Tracking the whole way. Zero problems and nothing but complete customer satisfaction.

Ordered the bike, left it in the box for over a month just because of our Saskatchewan weather, unpacked it in the phone case was broken, and the front tire would not hold air, a quick email to service, new parts are on the way, exceptional customer service

It came in a timely manner ,Instructions were very easy to read no missing parts but my front left signal light does not work.

The good- my e bike arrived promptly and was easy to put together. Programming the controller was fairly simple and easy to do also. The e bike is competitively priced and the shipping and taxes were included in the price. My bike came with a 6 piece gift set as a bonus.
The bad- a sensor went bad in the first 2 weeks of riding it, followed by the front motor hub failing. The service dept sent out replacement parts promptly, although I had to physically replace the parts myself. My bike is fine now, but I do worry about expensive parts such as the front/rear motor or the battery going bad after the warranty expires. Overall, a good experience so far and the e bike is a good value for the price.

Emily from Andusky E bike has helped a great deal with expediting all additional things I purchased for my e bike, she is excellent

I'm getting the bike was good but I asked for the front blinkers and also I bought the $99 lock and when I got the items the ones that I had to install did not have directions on the box or anything and then the lock I got a combination lock which I ordered a key lock instead and it's been over almost 2 weeks that I've been going back and forth with your office and they tried giving me this key lock that was not comparable to the one that I bought then they wanted me to pay $20 to ship it back for your guys's mistake and I told him no and it's been back and forth on this and finally hopefully got it resolved where I'll mail this off today and once you guys get it they're supposed to credit me back and then send me the key lock instead of the combination I think that the customer service needs to be improved greatly

This is the second identical bike that I bought and I like both of them but have not ridden either one yet I am waiting for better weather and I am still waiting for some of the options for the second one so I can finish putting it together although I can still use it
I will leave a updated review when I ride them but at this point I am happy to the heavy duty bikes that are well built and I have all the options that I can get on both of them
Was delivered very quickly some of the options took a little longer
The options could have come with better directions but I was able to figure it out how to put together

Exactly what I ordered. Arrived fast

After my first review of Anduskyebike their company contacted me and worked with me for a solution to me not receiving my 2 items (turn signals and rear light) that I did not receive and the mirrors that I already had, which they let me keep because it would have cost me more than I paid for the mirrors to send back to them and refunded me my money for everything! I had already purchased the Apex 50 e-bike from them for my grandson for Christmas which is an amazing bike in itself and he loves it! I did not realize when I ordered my merchandise from them that the Apex-50 already had all of these items, that is why I was trying to return them and I had not received the turn signals nor the back light because they were out of stock. So, this company is amazing and will do their best to help you with your issues.

only bought my apex 50 and a set of mirrors all arrived in short time in good condition

Delivery arrived 5 days after purchase. Delivered in Canada. Perfectly packaged. Smooth and Happy purchase. I would recommend Andsky Ebikes to everyone. APEX 50 was my first e bike i ever owned and totally out did my expectations.

This company made a well thought out e-bike , all heavy duty with a great look and performance plus. It is truly a Mercedes of bicycles . I can’t wait for the snow to go away so I can start putting mileage on it . Thank you Andsky .

The bikes are great products, and the service department is second to none.

I m satisfied with the service provider

We thought we ordered a Gravita LS but received a Gravita SO.
My wife is having a hard time getting her leg over the bar
As to your response that is why my comment started with “we thought “
We received several order confirmations but none showed what was ordered only the price and and shipping information
If we wanted the bar we would have upgraded to the dual motor
Sorry for using this app to get your attention but couldn’t find any other way
All else is great

Arrived in great condition with all accessories I ordered. Assembled and checked out all systems with no problems. Adjusted fit for me and rode it. Rides differently from my old e-bike but will adjust my riding style.

Everything was straight forward great customer service and great bikenhappy with my purchase

This is a well-engineered bicycle that is a pleasure to ride.

Delivery was smooth and on schedule.