Angels Cars Reviews 

Like many others had a terrible experience; shortly after receiving a text advising the driver was on the way I got a call saying it was cancelled “driver offline”. I kept my second booking (while arranging a back-up plan) to see what would happen, then took pity on them and cancelled by text, received no acknowledgment of my 2 text cancellation, got text saying driver on the way, and finally a call saying trip was cancelled.

AVOID - DO NOT USE! If I could give zero stars I would. I pre-booked my car 3 days in advance and called the morning of the booking to confirm again. A few hours before the driver was meant to come, they called to cancel. WHAT IS THE POINT OF PRE-BOOKING if you're going to cancel at the last minute. I usually check trustpilot first but didn't on this occasion. The reviews speak for themselves. Terrible way to run a business.

I booked a regular pick up for my 92 year old mum to go to church every sunday. I agreed the price and time a week in advance and this morning Angel Cars rang her to say they had no drivers and cancelled.

How reliable is that ?

really really bad service. they accept a booking on the app and then cancel it much closer to the time you need it. then tell you that you should call instead of using the app.
shocking.
have used at least 20 times - never again.

Angel Cars Canceled our Taxi to Heathrow Airport (T5) . They called and told us the Taxi is not possible. They called last minute (2 hours from the booking time). The booking was made 2 days in advance and the job was accepted. They don't have a complaints process either and the Manager is busy. Avoid. Last minute panic before going on holiday which no one needs.

The WORST CAB company to use. I had recommended this company to all my family and friends. I had used this company more than 5 times a year. They have just cancelled the cab at the last moment. NEVER USE this company!

I have used this service a couple of time but last time they called me at 11pm and cancelled a trip I had for the same nights in 5 hours! Imagine waking up and discovering I had a cancellation at 3.30am thank god I answered (only to have been told your taxy has been cancelled and been hanged up without even letting me reply!) very unprofessional. Fee good trips and cheaper but wouldn’t recommend them any more

Unfortunately despite the Angels Cars website offering student transfers and removals among their 'other services', they have said they can not take my student daughter from her halls of residence to her new house accommodation. It is an 8 minute drive. I was advised that they do not do removals, only cars to the airport.
I asked if they could not use one of the cars for her to bring her boxes but they said no. The boxes are mostly crisp boxes filled with her clothing, etc.. student things. No furniture..

If I could give zero stars if I could. Not very helpful at all.

Do NOT use this company at any cost. They are unreliable and rude! Twice I have used the company (I should have learnt the first time). The first time of use there left us waiting at Gatwick for an hour with numerous excuses as to why the driver was late. The second time we booked our return taxi from Gatwick to Ealing (in plenty of time). Landed after a long flight, called to ask where our taxi was to be told “no drivers available” not even a sorry!
Never again!!! This “company” should not be operating. I wish I would have read everyone else’s reviews before using. AVOID AT ALL COSTS!!!

Really bad!
I have booked them couple of times because they were ok with the price. Theo took me last time to the airport fo 60£, same number of luggage’s and passengers. I have booked them again Monday on my return from Greece with same amount, 55£-60£, but then, when I was at the airport they called and told me that they want 85£, I said no and they cancelled my booking!
Horrible thing to do at 11pm right before my flight. So I had to book an Uber, it cost me 62£! 🥳
I would never use Angels Cars again!
Horrible!

I booked a car in advance to take my friends and myself home from London @10pm. The app requires you to pay the full amount when booking the journey.
@9pm i got a call to say that they didn't have anyone to pick me up and they were cancelling the trip. They also said that they would refund the money.
I booked an uber to get me home.
The money was only partially refunded and despite calling twice, emailing and being promised the return nothing has materialised.
I will never be using these guys again. Happy to take your money without providing the service.

Upon returning from the holiday at airport , I received an email stating that they were unable to arrange the driver, resulting in the cancellation of our booking. This left my family and me feeling helpless and disappointed with the poor service provided.

I have booked a car and the driver didn't show up and when I called them the driver apologised and said he is stuck in traffic and will not get there for another 20/30 mins.being pregnant and tired I decided to get a taxi from the airport and not wait around after long flight ... they didn't provide me receipt for 3 of my previous journey , total of £150 despite me calling them number of times and they blocked my number and I cannot even speak to anyone

I used the service to come back from Heathrow on 28/5/ and paid in cash,no receipt been issued or emailed(needed urgently),called the office several times for the past 2 days!and still waiting...

I booked a transfer to Stansted departing at 11.30am. Instead of arriving at the appointed time, he called to say he was still 9 minutes away.

At 11.40 i called the office and they said, don't worry, he's around the corner, no emergency Uber necessary. He eventually arrived at 11.54am. 24 minutes late. No apology.

He then took a route that took 10 minutes longer than the one Google Maps suggested. It was an incredibly stressful trip, and by the time I reached the boarding gates they were closed.

Called 15 minutes before arrival time to my major event at Mansion House to say the car is not going to be available aftercall. Totally undependable. Do not use to save £1.20 against the others.

DO NOT GET INTO A CAR WITH THEM! VERY DANGEROUS! I was about to call the police. Very aggressive and scary! Especially being a woman- do not risk it! They are cheap for a reason!

I booked a minivan at 08.30 to collect myself and 7 children (birthday party) from the Cinema in Kilburn to West Hampstead Thameslink Station at 22.45 in time for 22.57 train. I phoned again in the afternoon to confirm as I had not received any message about the minivan booking. I was advised that everything was booked and organised. A gentleman called me at 19.10 apologising that they had no drivers. I asked him how this could be possible, given that I had rung to confirm? He was apologetic but unwilling to make up for this situation. - this left me completely stranded with 7 children, at night. We ended up walking the whole was back, in the dark, as I couldn't get a vehicle big enough for all of us. We were home an hour late. VERY UNRELIABLE SERVICE.

Absolutely disgusting service..phoned at 18.06,,was told 15 minutes..called back at 18.30,,was told another 15 to 20 minutes..asked if it was definite..was told yes..at 7pm after waiting in the cold for an hour with my shopping,, I called them back only to be told after waiting an hour that there were no cabs available now for over an hour..I gave them my number so they could have called and told me but instead decided it was better to leave the customer hanging..I’m seriously unhappy about this and shall be telling a lot of others to stay away from this company and I shall be putting up reviews for this company on as many sites for cabs as I can

I’ve been using Angels cars for years. Polite drivers, clean and comfortable cars, always on time, easy to book through the app, affordable prices.