Angels Cars Reviews 

After agreed pick up time the driver called to let us know he will be 45 mins late and cancelled the ride. Another driver took over letting us know he will be 60 minutes late. Dispatch tried to blame the lateness on our early arrival despite having an agreed pick up time. Very rude and unprofessional people.

I have used Angel cars once before successfully. This time I sought to book a taxi to pick up my husband and myself from Twickenham Station and take us to Hampton. I was informed that they couldn’t do this because it was a “difficult “ journey and their drivers would probably cancel at the last moment, leaving me stranded. What kind of a taxi firm is this???

Our ride with Angels Cars from West London to Stansted Airport: This was by far the most terrifying and irresponsible car ride we have ever experienced. Our driver was clearly exhausted—visibly struggling to keep his eyes open and constantly drifting in and out of lanes on the M11. At one point, we had to shout to wake him up because he was literally dozing off while driving at motorway speeds.

We were travelling with our 2-year-old child in the back seat. Let that sink in. This wasn’t just careless—it was reckless endangerment. My wife and I were absolutely horrified and felt completely unsafe for the entirety of the journey.

We will be reporting this incident to the police immediately, as this was not only unprofessional but criminally dangerous. We will also be contacting Angels Cars to demand an explanation for how they allowed such an obviously tired driver to operate a vehicle and put lives at risk.

There is absolutely no excuse for this. None. Angels Cars—you are accountable for who you put behind the wheel, and today, you failed miserably. This wasn’t just a bad experience. It was a near disaster.

Shame on you!!!!

Booked a taxi for three people in advance by a number of weeks. They called to cancel just over an hour before we were due to leave saying they were too busy to honour the booking, leaving us stranded. They requested we look for another taxi company which we had to do. I have used their services many times over the last ten years but will never use them again.

Very rude staff , unreliable. High fares

There’s a reason this firm of incompetant charlatans do not have their Trustpilot score displayed on their site. All negative reviews are wholly deserved.

I booked a cab and confirmed the booking the night before. They then call me at 05:40am to tell me my cab is cancelled due to not enough cars. Fat lot of good this does when I have an important Court case later in the day and wanted to get there in good time.

This firm is utterly unreliable. Do NOT use!!!

I made a confirmed booking 11 hours ahead of time. While waiting at appointed hour they called to say it would be at least an hour to wait. I cancelled. Never used them before and shan’t ever again.

Despite saying you can pay by credit or debit card on the website, this is actually not an option either through the app or by phone. You can only pay cash to the driver. We made booking but felt nervous so cancelled. I feel this is all a tax dodge and the company is fraudulent. My advice is to avoid!

Used several times and they were great until they called me as I was getting in the taxi to say I owned them £15 as the app had miscalculated the fare. I tried to argue, but then they threatened to cancel the journey and leave me stranded in the middle of the night, and I felt unsafe so I had no choice but to pay. Will never use again.

Had three bookings canceled just hours before pickup, always with the same excuse: “driver is sick.” Two of these were for early morning on 23/12, leaving me scrambling to find a last-minute alternative. This level of unreliability is unacceptable, especially when booking in advance. If they can’t guarantee a ride, they shouldn’t accept the booking. Won’t be using this service again.

I booked a cab with this outfit the day before my mum's funeral (approx 26 hours ago now) to take me home from the crematorium.

45 minutes before they were due to collect me, I got a text telling me that my cab had been cancelled, which was nice.

They left me stranded, for which I am very grateful, and due to high demand with other operators, a journey which would have taken 25 minutes by car has taken over 3.5 hours.

Never again. If I could give zero stars, I would.

Thanks for making an extremely difficult day just that little bit testing.

Terrible experience.
Had booked a car after a long flight. The plane landed on time and we were pretty quick out of the airport.
The confirmation from the booking had a time of 20:40. We were in the vehicle within 5 minutes of that.
They added £5 of waiting charges!! We called the dispatch from the car and they were insistent, saying they actually start counting from when the flight lands and they wait only 45 mins from then. Good luck at Heathrow at the end of half term!
When I reluctantly agreed the driver who by this time was driving insisted on payment immediately rather than at the end of the journey. When I asked if I could put it down safely on a surface he insisted I place it in his hand so he could count it (it included change!). Wildly unsafe.
Having used this company for many years as the prices are good, this will be the last time.
You get what you pay for.

Great service from the office staff and driver. Booked a taxi for early hours of the morning to bring us back to Chesham . Will be using again thank you .

Ordered airport transfer in advance and cab arrived 35 minutes late !
Very disappointed as how this can be organised this way if you booking way in advance
Presumably office put booking in the system too late !

Totally unreliable! Angles cars took a booking 2 days in advance for a medical procedure booked for 11am in the city. I told them at the time it was for a 82 year old lady and it was vital they showed up. Less than 2 hrs before pick up was scheduled they cancelled saying there was no driver available. Shame on you and your terrible service. From other similar reviews I would definitely avoid using this company in the future. Rubbish!

After booking a return trip for my 83 year old father on Christmas Day, I received a call 30mins before pickup that they had no drivers. They assured me they could do the return journey. Then 50mins before pickup up the cancelled again. Rubbish service DO NOT USE THEM

1star is generous. Taxi never arrived, waiting over an hour. Customer service saying the taxi would contact & arrive within minutes. Very strange to operate their business that way.

Unreliable beyond belief. They have just sent me a text (10 hours befor my ride) stating "we are sorry you have had to cancel..." when I did nothing of the sort. My ride was a 5 mile one so I supect they dumped me for a longer one. Not the first time they have done this, but I gave them the benefit of the doubt the first time. Never again. Go somewhere else.

On two occasions this company has cancelled my bookings. One occasion they had no driver and on the second occasion the driver fell ill. Both bookings were pre booked days in advance. It's absolutely ridiculous. You can't trust them.

Do not use this firm- I booked a car for the following morning. I rang early that morning to confirm and was told my booking was cancelled due to the car breaking down. I would have not known about this and been very stuck if I had not rang in to check