Animalmedicines Reviews 

225
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

No problem with Animed but - Such a shame as let down by DHL dumping the parcel on the doorstep on a busy street for anyone to take.

Rated 1 out of 5 stars

I ordered from this company & ended up with someone else's order even though my name was correct on the address label. I telephone & reported this only to find that somehow it had got muddled up... See more

Company replied

Rated 1 out of 5 stars

Placed an order on the 16th September, Have contacted them twice this week via their website requesting that they get back to me regarding my order. Still no reply and still no goods. Extremely disapp... See more

Rated 1 out of 5 stars

As I write this review it will be 6 days after I first placed my order and I have only received the initial email stating that my order was being processed. Order number: AM00672410. I had payed... See more

Company replied

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1.1

Bad

TrustScore 1 out of 5

225 reviews

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1.1

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(225)

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Rated 1 out of 5 stars

No response

I accidentally ordered a prescription flea treatment as it was not at all clear on the product page that one was required. I have emailed them twice asking for a non-prescription replacement but although they have taken my money they have not responded to my email.

October 4, 2014
Unprompted review
Rated 2 out of 5 stars

Missed order

I ordered 3lots of flea treatment. Nearly 4weeks later had not received this order. On ringing the company I was told my order had not been fulfilled (l had confirmation of this order)and that the order would be posted out to me first class post. I would receive it in 2days but I did not receive it then it took 5 days to reach me. Totally unacceptable and I don't think I will be ordering from them again.

October 3, 2014
Unprompted review
Rated 1 out of 5 stars

Still awaiting delivery

Placed an order on the 16th September, Have contacted them twice this week via their website requesting that they get back to me regarding my order. Still no reply and still no goods. Extremely disappointed with their customer service. Very unlikely to shop with them again. Animalmedicines please hurry with a response and please hurry with my goods !!!!

September 26, 2014
Unprompted review
Rated 5 out of 5 stars

Incredible

It said on the site the item would take 5 working days to arrive but it arrived within 3 days.
I am really impressed with the service and the speed in which this company gave.

September 26, 2014
Unprompted review
Rated 3 out of 5 stars

Service needs to improve

I ordered Acclaim Flea Spray from Animal Medicines because the price was good. Order number AM00744588. I ordered in the evening on 17th September but my order was not dispatched until I emailed them to check what was happening on 23rd September. My order then arrived quickly (it arrived today, 25th September). On a separate point the "Your order has been placed" and "Your order has been dispatched" emails both said in the header "FREE DELIVERY ON ORDERS OVER £19.90" but this price is incorrect, it should say orders over £29.00. If Animal Medicines offer good prices (as they did on this occasion) I would be willing to try them again but I think they need to improve their service.

September 25, 2014
Unprompted review
Rated 1 out of 5 stars

Very poor.

As I write this review it will be 6 days after I first placed my order and I have only received the initial email stating that my order was being processed. Order number: AM00672410.
I had payed for the premium delivery which is supposed to arrive within 24 hours and let have heard nothing since.
I am very disappointed with this site.

September 9, 2014
Unprompted review
Animalmedicines logo

Reply from Animalmedicines

Dear Ms Higham,

Thank you for your recent order with us and very sorry for the delay it has taken for receipt. Unfortunately there has been an administrative error which has resulted in the order being sent by an incorrect delivery method. The parcel should be arriving any day now in the post and we will of course be refunding the delivery charge very shortly.

Kindly forgive the undue inconvenience caused and please let us know if there are any further concerns at any time.

Thank you,

AnimalMedicines.co.uk

Rated 1 out of 5 stars

dissatisfied

I ordered some flea treatment over 2 weeks ago, and it still hasn't arrived. Not impressed with service. Will not use again.

September 4, 2014
Unprompted review
Animalmedicines logo

Reply from Animalmedicines

Dear Ms Rixon Lewis,

Thank you for your comments and we are very sorry for the misunderstanding. Any prescription item your order on the site will need a prescription from your vet for us to deliver the order to you (please see: http://www.animalmedicines.co.uk/help#orderprescription).

We have refunded you for the order and will ensure the most recent order you have placed is sent ASAP (you will receive an email to indicate dispatch).

Many thanks in advance for your understanding with this matter,

AnimalMedicines.co.uk

Rated 5 out of 5 stars

Very good

Goods were delivered very quickly and not delivery charge - excellant and thank you!

September 2, 2014
Unprompted review
Rated 5 out of 5 stars

Great, but had a bit of trouble!!

Tried to order about 4 days earlier, but the website would not let me complete the payment.
As the items were in the basket i had another go and reaised i had not said the items were for a dog, after that completed ok.
Fast delivery and good price, would use again.

August 29, 2014
Unprompted review
Rated 5 out of 5 stars

Great service and prices on animal medicines

I have used Animal Medicines several times to buy Drontal worming tablets and Frontline flea treatments for my cat and I must say that the service is second to none.The prices are always very competitive and delivery is very quick.I would recommend them to anyone buying items for their pets.

August 22, 2014
Unprompted review

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