I have ordered three animals in costume posters on separate dates. They have arrived very quickly carefully packaged. All three are absolutely gorgeous. They brighten up my living room wall. Admired b... See more
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I had a minor issue - a sticky label caused a little damage to one of my prints but 1 quick email (with photos) from me and I got an immediate reply and replacement next day. Things sometimes go wrong... See more
Great posters. Really clean, sharp print on good quality paper. Also, the customer service was excellent. Royal Mail 'lost' my order but as soon as I contacted Animato they sent out replacements by ex... See more
Deciding which prints to get was the hardest part! Our prints shipped immediately after we placed the order and showed up in a very sturdy container with a nice, bright, yellow wrap inside. The print... See more
Company details
Written by the company
We Print & Produce beautiful, high-quality Posters & Framed Prints in the UK. With a wide range of styles including Japanese Art, Vintage Travel Ads and much more, our curated collections have the perfect print for you or a loved one.
Contact info
68 Greentrees Avenue, TN10 4NE, Tonbridge, United Kingdom
- 07497103699
- info@animato.uk
- animato.uk
4.6
Excellent
486 reviews
Hasn’t replied to negative reviews
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Great looking but expensive for what you get
The pictures look great on the wall and the delivery was quick. However, they are basically posters in plastic frames at a cost of £30-£40 each. I had assumed they would be glass (though I didn't check the site carefully, so this is my fault). You can buy your own plastic frames and posters for one third of the price.
July 2, 2024
Reply from Animato
Hi Angela,
Thank you for taking the time to reflect your experience with our service.
Regarding our frames, the issuing of perspex screens instead of glass is an industry standard due to a lack of shipping insurance on the high incidence of breakage. We work closely with our supplier to work towards the most premium product, and we are proud to offer real wood frames where much of our competition opts for MDF wood alternatives.
We thank you for your feedback, and we will surely look to integrate it as we continue to refine our product and offering going forwards.
With kindest thanks,
The Animato Team.
It has not been delivered !!!
It has not been delivered !!!! It should have been delivered yesterday. My hubby went to the GPO office this morning. He was unable to pick it up. He was told that it was lost somewhere in the system. They were very unhelpful. I am disappointed.
I have bought several pictures from you recently without any problems but I am reluctant to do so again.
I hope that you will give me a full refund.
July 2, 2024
Reply from Animato
Hi Laura,
Thank you for your review. As we have conveyed clearly through email and over the phone, we are immensely sorry that the courier failed to pass on your order to you.
Whilst the occurrence of these situations is beyond our control - we none-the-less accept full culpability; immediately upon learning of this situation, we assured you that were you not able to procure the order the following day, that a full refund would be issued immediately; without question.
Once again, we apologise for this incidence of mis-delivery and we hope that the issuing of a full refund has constituted the most agreeable outcome for you in this situation.
With best regards,
The Animato Team.
Really lovely prints
Really lovely prints, good quality, great price and really speedy delivery. Wouldn’t hesitate to buy again.
June 26, 2024
Great quality print and super fast…
Great quality print and super fast delivery-very impressed 😀
June 25, 2024
Excellent quality
Very good quality prints delivered securely and quickly at a great price.
June 12, 2024
Great service and quality
Great service, arrived in perfect condition. Quality of the prints is excellent.
May 29, 2024
Good quality print but delivery was…
Good quality print but delivery was disappointing, taking a full week.
June 8, 2024
Great choice of prints and frames
Great choice of prints and frames in a variety of sizes, quick delivery
May 27, 2024
Disappointing
My first experience with Animato was unfortunately quite disappointing. The two A3 frames I purchased arrived bent and in poor condition. Additionally, several of the prints had a very low resolution, making them appear blurry. I contacted customer service regarding the issue and was offered a refund, but only on the condition that I return the frames. Frankly, the idea of spending more money on postage and potentially travel expenses to return faulty products they are responsible for is simply unacceptable. Avoid this store!
June 12, 2024
Unprompted review
Reply from Animato
Hi Mayron,
Thank you for your review, and we are sorry to learn that you feel this way about your experience with us.
During our discussion, we immediately accepted full culpability for the condition that your order arrived to you in, and we happily offered to replace the faulty frames that you had received or facilitate a refund. We then clarified that any incurred shipping costs would be compensated through a partial refund on the remainder of your order.
We have yet to hear a response from you, but please be assured that this offer still very much stands and we are eager to ensure that a satisfying and agreeable conclusion to this matter is reached as swiftly as possible.
With kindest regards,
The Animato Team.
Perfect product
Perfect product, exactly how I envisaged, seamless process, and delivered quickly. Very efficient, and a very happy customer.
June 2, 2024
Beautiful prints, great price
Lovely quality prints - bright and vibrant - nicely framed, very well packed and very promptly despatched. Well priced too! Transformed our kitchen.
May 29, 2024
Not received any posters at all ordered…
Not received any posters at all ordered weeks ago. Do not buy from these people. Slow customer service and haven’t even apologised or rectified the situation.
May 26, 2024
Reply from Animato
Hi,
Thank you for your review and we apologise that this has been your experience with our service. There was an initial delay with Royal Mail's delivery, which we apologised for immediately.
When it was apparent that delay was ongoing - a situation beyond our personal control - we arranged to issue a replacement through Royal Mail's Tracked 24 service to ensure that your order was with you as quickly as possible, and this was delivered to you the very next day.
Once again, we are sorry that this is your outlook on your experience with us, however we feel that we have done everything that we could have on our end to ensure successful and satisfying service.
With best regards,
The Animato Team.
The quality of the print is very good…
The quality of the print is very good and also the service you offer is excellent, i will be buying more prints in the near future.
May 24, 2024
Excellent experience
This was my second order and a great experience once again. Delighted with my print which was dispatched quickly and so well packaged. Excellent all round! Many thanks. Will definitely recommend.
June 3, 2024
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