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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent prints and paper. Many people highlight the efficient delivery service, with orders arriving quickly and well-packaged. The customer service is frequently described as exceptional, with reviewers appreciating the helpful and responsive support they received. However, some customers also noted issues with product quality, mentioning discolored or patchy prints. A few other people also felt that despite robust packaging, some items arrived with minor damage or slight imperfections.

What people talk about most

Product

Customers consistently note positive experiences with product quality. Many reviewers praise the high quality... See more

Quality

Consumers find quality to be positive. Many reviewers are impressed with the high quality of the prints,... See more

Delivery service

People report positive experiences with delivery service. Customers frequently praise the speed of delivery,... See more

Order

Users describe positive interactions with their orders. Many customers praise the ease of ordering, quick... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers highlight the exceptional and... See more

Based on these reviews

Rated 5 out of 5 stars

I have ordered three animals in costume posters on separate dates. They have arrived very quickly carefully packaged. All three are absolutely gorgeous. They brighten up my living room wall. Admired b... See more

Rated 5 out of 5 stars

I had a minor issue - a sticky label caused a little damage to one of my prints but 1 quick email (with photos) from me and I got an immediate reply and replacement next day. Things sometimes go wrong... See more

Rated 5 out of 5 stars

Great posters. Really clean, sharp print on good quality paper. Also, the customer service was excellent. Royal Mail 'lost' my order but as soon as I contacted Animato they sent out replacements by ex... See more

Rated 5 out of 5 stars

Deciding which prints to get was the hardest part! Our prints shipped immediately after we placed the order and showed up in a very sturdy container with a nice, bright, yellow wrap inside. The print... See more


Company details

  1. Poster Store
  2. Artist
  3. Decoration and Interior Design Store
  4. Home Improvement Store
  5. Picture Frame Shop

Written by the company

We Print & Produce beautiful, high-quality Posters & Framed Prints in the UK. With a wide range of styles including Japanese Art, Vintage Travel Ads and much more, our curated collections have the perfect print for you or a loved one.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

486 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great pictures and quick delivery

Great pictures and quick delivery. We had an issue on a broken frame on delivery of one of the pictures, but this was efficiently and speedily replaced.

July 30, 2024
Animato logo

Reply from Animato

Thank you for your kind review! We’re so pleased to hear you’re happy with the pictures and the quick delivery. We’re sorry about the initial issue with the broken frame, but it’s great to know it was resolved quickly and efficiently for you. If there’s anything else we can help with, don’t hesitate to reach out!

Warm regards,
The Animato Team

Rated 5 out of 5 stars

Pictures were great although I was…

Pictures were great although I was stuck for choice. I'll definitely use again.

August 10, 2024
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Reply from Animato

Thank you for your feedback, Susan! We’re delighted to hear you loved the pictures, even if our wide selection made it a little tricky to choose—what a great problem to have! We look forward to helping you find more artwork in the future.

Kind regards,

The Animato Team

Rated 5 out of 5 stars

Excellent experience with Animato!

Great selection of pictures at reasonable prices and quick delivery, what's not to like!

August 17, 2024
Unprompted review
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Reply from Animato

Hi Pietro,

Thank you for your fantastic review! We’re so glad you enjoyed the variety of pictures, found the prices reasonable, and appreciated the quick delivery. It’s wonderful to know we’ve hit the mark for you—if there’s ever anything else you need, we’d love to help!

Warm regards,

The Animato Team

Rated 5 out of 5 stars

lovely prints arrived quickly well…

lovely prints arrived quickly well packed in tube

August 7, 2024
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Reply from Animato

Thank you for your kind review, Carol! We’re so happy to hear you loved the prints and that they arrived quickly and securely packed. If there’s ever anything else you need, we’re always here to help.

Best regards,

The Animato Team

Rated 5 out of 5 stars

Good quality print

The print is on very thick paper and of good quality. Service was perfect. Up on the wall and happy.

July 31, 2024
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Reply from Animato

Thank you for your lovely feedback! We’re delighted to hear that you’re happy with the quality of your print and our service. It’s great to know it’s already up on the wall and being enjoyed. If there’s anything else we can assist with, don’t hesitate to reach out!

Warm regards,

The Animato Team

Rated 3 out of 5 stars

Everything was ok, but very expensive

Everything was ok, with the order, only downside is it quite expensive, not sure I'd use them again, there are cheaper prices out there.

July 29, 2024
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Reply from Animato

Thank you for your feedback, Robert! We’re glad to hear your order went smoothly, and we truly appreciate your perspective on pricing. Our focus is on providing exceptional quality, with all of our prints proudly crafted in-house by a local team. We use materials and supplies sourced right here in the UK to ensure every piece meets the highest standards. We hope this commitment to quality and supporting local production is something you value. If you decide to shop with us again, we’d be delighted to help you find something special!

Kind regards,
The Animato Team

Rated 5 out of 5 stars

Fantastic service and products

Fantastic service and products - highly recommended!

July 17, 2024
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Reply from Animato

Thank you for your wonderful review, Jo! We’re thrilled to hear you had such a great experience with both our service and products. Your recommendation means so much to us, and we look forward to helping you again in the future!

Warm regards,

The Animato Team

Rated 3 out of 5 stars

Good and not so good

The actual print itself is good, framing isn't the best quality and was expensive for what it was.
Delivery courier offered a re delivery option. I chose the day of delivery, they ignored it and delivered it on a day that must have suited them and the parcel was left leant up against the front door. Courier let down the experience as it was disapointing.

July 28, 2024
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Reply from Animato

Thank you for your honest feedback. We’re glad to hear you were happy with the print itself but are sorry to learn that the framing and courier service didn’t meet your expectations. We strive to deliver top-quality products and services, so it’s disappointing to hear the courier let the experience down. Please know we’ll look into this with our delivery partners to improve the process.

Your feedback on the framing is also valuable, and we’ll take it into consideration as we continue to refine our offerings. If there’s anything we can do to address your concerns, please don’t hesitate to reach out—we’d love the chance to make things right.

Kind regards,

The Animato Team

Rated 3 out of 5 stars

The delivery and service are brilliant

The delivery and service are brilliant. For me the quality of the frames for the price were a little disappointing. Some of the frames had warped and the print had pushed through to the front of the frame. I am not sure of the quality of the print paper, as I have not checked this properly but the print is very vivid and looks good. Just a shame the frame is so cheap, especially given the price point.

July 26, 2024
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Reply from Animato

Thank you for your thoughtful and detailed feedback! We’re so pleased to hear you found our delivery and service excellent and that the vivid quality of the prints stood out. However, we’re truly sorry to learn that the frames didn’t meet your expectations.

It’s worth noting that all our frames are made from solid wood, unlike many competitors who use MDF alternatives at similar price points. We also proudly source all materials in the UK and produce everything in-house to ensure quality and sustainability. That said, we’ll be reviewing your comments with our production team to ensure any concerns, such as warping, are addressed.

If you’d like us to assist further or resolve any issues with your frames, please don’t hesitate to reach out—we’d love the opportunity to make it right for you.

Kind regards,

The Animato Team

Rated 5 out of 5 stars

Quick delivery and unusual great selection of…

Quick delivery and great selection of different products

July 24, 2024
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Reply from Animato

Thank you for your kind words, Jo! We’re thrilled to hear you appreciated the quick delivery and enjoyed exploring our unique selection of products. If there’s anything else we can assist you with, we’d be delighted to help!

Warm regards,

The Animato Team

Rated 4 out of 5 stars

Pleased with print

Pleased with print, nice quality. frame was a little unfinished; reasonable quality for the price though.

July 8, 2024
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Reply from Animato

Thank you for your feedback, Susan! We’re glad to hear you’re happy with the quality of the print and found it to be a good fit for the price. We’re sorry to hear the frame felt a little unfinished—we’ll take your feedback on board as we continue to refine our craftsmanship.

For reference, all our frames are made from solid wood and produced in-house, ensuring quality materials sourced in the UK. If there’s anything we can do to improve your experience further, please don’t hesitate to get in touch!

Kind regards,

The Animato Team

Rated 5 out of 5 stars

Excellent!

I received regular updates on my purchase and was very pleased with the quality and the packaging.

July 19, 2024
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Reply from Animato

Thank you for your wonderful review, Anna! We’re so pleased to hear you appreciated the regular updates on your order and were happy with the quality and secure packaging. If there’s ever anything else you need, we’d be delighted to assist!

Warm regards,

The Animato Team

Rated 5 out of 5 stars

Super quick delivery

Super quick delivery, very well packaged

July 18, 2024
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Reply from Animato

Thank you for your kind feedback, Emma! We’re thrilled to hear your order arrived so quickly and that the packaging kept everything safe and secure. If there’s anything else we can assist with, we’d be happy to help!

Best regards,

The Animato Team

Rated 5 out of 5 stars

Delivered what I ordered…

Delivered what I ordered satisfactorily. No problem

July 16, 2024
Animato logo

Reply from Animato

Thank you for your review, Michael! We’re glad to hear your order was delivered as expected and everything went smoothly. If there’s ever anything else we can do for you, don’t hesitate to get in touch.

Kind regards,

The Animato Team

Rated 5 out of 5 stars

Great quality

Great quality. I ordered a large framed poster that arrived within a week, very well packed. Excellent. I would certainly order from this company again and recommend them.

July 7, 2024

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