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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent prints and paper. Many people highlight the efficient delivery service, with orders arriving quickly and well-packaged. The customer service is frequently described as exceptional, with reviewers appreciating the helpful and responsive support they received. However, some customers also noted issues with product quality, mentioning discolored or patchy prints. A few other people also felt that despite robust packaging, some items arrived with minor damage or slight imperfections.

What people talk about most

Product

Customers consistently note positive experiences with product quality. Many reviewers praise the high quality... See more

Quality

Consumers find quality to be positive. Many reviewers are impressed with the high quality of the prints,... See more

Delivery service

People report positive experiences with delivery service. Customers frequently praise the speed of delivery,... See more

Order

Users describe positive interactions with their orders. Many customers praise the ease of ordering, quick... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers highlight the exceptional and... See more

Based on these reviews

Rated 5 out of 5 stars

I have ordered three animals in costume posters on separate dates. They have arrived very quickly carefully packaged. All three are absolutely gorgeous. They brighten up my living room wall. Admired b... See more

Rated 5 out of 5 stars

I had a minor issue - a sticky label caused a little damage to one of my prints but 1 quick email (with photos) from me and I got an immediate reply and replacement next day. Things sometimes go wrong... See more

Rated 5 out of 5 stars

Great posters. Really clean, sharp print on good quality paper. Also, the customer service was excellent. Royal Mail 'lost' my order but as soon as I contacted Animato they sent out replacements by ex... See more

Rated 5 out of 5 stars

Deciding which prints to get was the hardest part! Our prints shipped immediately after we placed the order and showed up in a very sturdy container with a nice, bright, yellow wrap inside. The print... See more


Company details

  1. Poster Store
  2. Artist
  3. Decoration and Interior Design Store
  4. Home Improvement Store
  5. Picture Frame Shop

Written by the company

We Print & Produce beautiful, high-quality Posters & Framed Prints in the UK. With a wide range of styles including Japanese Art, Vintage Travel Ads and much more, our curated collections have the perfect print for you or a loved one.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

486 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fabulous prints, prices, service...

Excellent company - fantastic range of prints! My orders arrived very quickly and are top-quality. Very pleased - exactly what I'd been hoping for. Won't hesitate to order from Animato again!

October 12, 2024
Unprompted review
Animato logo

Reply from Animato

Hi Asil,

Thank you for such a glowing review! We’re thrilled to hear you enjoyed our range of prints and that your order arrived quickly and exceeded your expectations. It’s always a pleasure to know we’ve delivered exactly what you were hoping for. We look forward to helping you find more fabulous pieces in the future!

Cheers,

The Animato Team

Rated 5 out of 5 stars

Great print

Great print. Prompt delivery

October 1, 2024
Animato logo

Reply from Animato

Thank you, Clare, for your lovely feedback! We’re delighted to hear you’re happy with your print and that it arrived so promptly. If there’s anything else we can do for you, we’d be thrilled to help.

Kindest regards,

The Animato Team

Rated 4 out of 5 stars

Prompt delivery

Prompt delivery, good packaging and high quality product. Thanks.

September 30, 2024
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Reply from Animato

Thank you for your wonderful feedback, Sam! We’re thrilled to hear that your order arrived promptly, was well-packaged, and met your quality expectations. If there’s anything else we can assist you with, we’re always here to help.

Many thanks,

The Animato Team

Rated 5 out of 5 stars

Quality prints

Great quality prints and good value for money.
A fast and reliable service that I wouldn't hesitate to purchase from again.

September 14, 2024
Animato logo

Reply from Animato

Hi Janice,

Thank you for your fantastic feedback! We’re so pleased to hear you’re happy with the quality of the prints and found them to be great value. It’s wonderful to know you found our service fast and reliable—we’d be delighted to welcome you back anytime!

Warm regards,
The Animato Team

Rated 5 out of 5 stars

No problems at all good product quick…

No problems at all good product quick delivery will use again 👍

September 23, 2024
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Reply from Animato

Hi Liam,

Thank you for your kind review! We’re so glad to hear everything went smoothly and that you’re happy with the product and speedy delivery. We look forward to helping you again in the future.

Best regards,

The Animato Team

Rated 4 out of 5 stars

Very pleased with our new artwork

Very pleased with our new artwork, very happy with the quality of the paper, printing, colours etc, so really happy, and it looks fab. Our only gripe is the packaging tubes you use, they are obviously not up to the task, we were lucky this time as the poster survived, but last time we had the poster damaged badly, and Ed kindly sorted for us.
Other than that issue, you have a great selection of posters etc, and know doubt we will probably purchase further artwork.

September 14, 2024
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Reply from Animato

Thank you for your thoughtful and honest review, Graham! We’re thrilled to hear you’re delighted with your new artwork and that it looks fantastic in your space. It’s wonderful to know you appreciate the quality of our prints and our selection.

We’re truly sorry to hear about your previous experience with the packaging. Your feedback is incredibly valuable, and we’re actively reviewing ways to improve our packaging to ensure every print arrives in perfect condition. It’s great to hear Ed was able to resolve the issue for you.

Thank you for your continued support—we’d be delighted to help you find more artwork in the future!

Kind regards,

The Animato Team

Rated 5 out of 5 stars

Wonderful imaginative prints

The scope and breadth of their catalogue is incredible and the quality is very high. The colours of the images look stunning framed and on my walls. They are a credit to their profession

September 13, 2024
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Reply from Animato

Thank you so much for your kind and thoughtful words, Fred! We’re thrilled to hear you’re enjoying the stunning colours and quality of your framed prints—it’s wonderful to know they’ve made such an impact in your space. Your appreciation of our catalogue means a lot to us, and your lovely compliment truly makes our day. If there’s anything else we can do for you, we’d be delighted to assist!

With gratitude,
The Animato Team

Rated 5 out of 5 stars

Great prints, excellent service

My two framed A4 prints arrived on time, well packed, and they are great quality. They’ve really lifted the room. Very happy and I’ll be back!

September 11, 2024
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Reply from Animato

Thank you for your lovely review, Matthew! We’re delighted to hear your framed prints arrived safely and on time, and that their quality has brightened up your space. It’s always wonderful to know our artwork has made such a positive impact. We can’t wait to welcome you back for more when you’re ready!

Warm regards,

The Animato Team

Rated 5 out of 5 stars

My posters from Animato.

Animato is a reliable company that produces high quality prints of the chosen subject matter. I have ordered from them several times - every time without problem. The prints arrive well packaged and well labelled. To this point in time, my orders have arrived undamaged.

August 27, 2024
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Reply from Animato

Thank you for your kind and thoughtful review, John! We’re so pleased to hear that you’ve consistently had such a positive experience with us and that your prints have always arrived safely and in excellent condition. It’s wonderful to have your trust as a repeat customer, and we look forward to helping you add more beautiful artwork to your collection in the future!

Sincerely,

The Animato Team

Rated 5 out of 5 stars
Animato logo

Reply from Animato

Thank you for your feedback, Joseph! We’re so glad to hear you’re happy with both our service and product. If there’s anything else we can do for you, we’d be delighted to assist.

Best regards,

The Animato Team

Rated 5 out of 5 stars

EASY WEBSITE

EASY WEBSITE
Great choice of posters
Promt despatch and delievery

September 2, 2024
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Reply from Animato

Thank you for your feedback, Stuart! We’re thrilled to hear you found our website easy to use and enjoyed the variety of posters we offer. It’s great to know your order was dispatched and delivered promptly. We look forward to helping you find more artwork in the future!

Kind regards,
The Animato Team

Rated 5 out of 5 stars

Japanese print set

Ordered a set of Japanese framed prints . Very quick delivery . Quality and colour of prints are very good . I will make further purchases from Animato. Website is easy to navigate with a good selection of prints .

September 2, 2024
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Reply from Animato

Thank you for your lovely review, Graham! We’re delighted to hear you’re pleased with your prints and that their quality and colours met your expectations. It’s fantastic to know you found the website easy to use and enjoyed our selection. We look forward to helping you add more beautiful pieces to your collection in the future!

Warm regards,
The Animato Team

Rated 5 out of 5 stars

Animato - Great Customer Service

I recently purchased three wonderful pieces from Animato. They were able to send off my parcel promptly (despite it being a bank holiday!) but sadly the delivery courier had issues. I spoke with Ed who quickly responded and helped me with the issue. He was able to send me a replacement due to the original parcel being seemingly lost! Ed was incredibly kind. I received my art and the quality is beautiful. It was safely packaged too. I would highly recommend this company!

September 9, 2024
Unprompted review
Animato logo

Reply from Animato

Hi Faye,

Thank you for such a thoughtful and detailed review! We’re thrilled to hear you’re enjoying your beautiful artwork and that everything arrived safely in the end. We’re sorry about the courier issue, but it’s wonderful to know Ed was able to resolve it promptly and with kindness—he’ll be delighted to hear your kind words! Your recommendation means so much to us, and we look forward to helping you with more art in the future.

With gratitude,
The Animato Team

Rated 5 out of 5 stars

Fabulous posters

Fabulous posters, great colours on top quality paper. Absolutely delighted.

August 27, 2024
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Reply from Animato

Thank you for your wonderful feedback, Sellsey! We’re so pleased to hear you’re delighted with your posters and the vibrant colours on our quality paper. It’s always a joy to know our artwork has brought happiness to our customers. If you need anything else, we’d be thrilled to assist!

Best regards,

The Animato Team

Rated 5 out of 5 stars

Super nice prints

I've ordered several prints with frames to decorate my house and they look great. The price could be a bit lower, but overall I'm very happy with the prints and the service.

August 25, 2024
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Reply from Animato

Thank you for your thoughtful review, Vera! We’re so glad to hear your framed prints have helped decorate your home beautifully. Your feedback on pricing is appreciated, and we’ll keep it in mind as we continue to improve. It’s wonderful to know you’re happy with both the prints and our service. If there’s anything else we can assist with, we’re here for you!

Warm regards,

The Animato Team

Rated 5 out of 5 stars

Repeat customer very happy

Brilliant quality prints and just excellent customer service.

August 9, 2024
Animato logo

Reply from Animato

Thank you for your kind words! We’re delighted to hear you’re happy with the quality of our prints and the service you’ve received. It means so much to have your continued support as a repeat customer. We look forward to helping you again in the future!

With appreciation,

The Animato Team

Rated 5 out of 5 stars

Lovely prints

Lovely prints, good quality and in nice frames. They came really quickly and were well packaged to protect them from the delivery journey.
The Japanese art work I bought I can't find anywhere else so I was really pleased with the end result. Pricing was reasonable but it would be nice to get some sort of multi-print discount but that's only a personal opinion. The service was great and I would use Animato again and recommend them to anyone.

August 19, 2024
Animato logo

Reply from Animato

Thank you for your detailed and thoughtful review! We’re so pleased you’re happy with the quality and framing of your prints, especially the unique Japanese artwork. It’s great to hear they arrived quickly and safely packaged. Regarding discounts, we’re happy to share that we currently offer 20% off when you purchase three or more prints—perfect for building your collection! Your recommendation means the world to us, and we can’t wait to assist you again in the future.

Kind regards,

The Animato Team

Rated 5 out of 5 stars

Quick efficient

Quick efficient, the website was easy to navigate and they delivered quickly

August 19, 2024
Animato logo

Reply from Animato

Hi Robin,

Thank you for your kind feedback! We’re so glad to hear you found our website easy to use and that your order was delivered promptly. If there’s anything else we can assist with, we’d be happy to help.

Warm regards,

The Animato Team

Rated 5 out of 5 stars
Animato logo

Reply from Animato

Thank you for your review, Katie! We’re delighted to hear you were pleased with our quick service and the quality of your order. If there’s anything else you need, we’re always here to help!

Kind regards,

The Animato Team

Rated 5 out of 5 stars

Just great prints.

August 15, 2024
Animato logo

Reply from Animato

Thank you for your kind words, Derek! We’re thrilled to hear you’re happy with your prints. If there’s ever anything else we can do for you, don’t hesitate to let us know.

Best regards,
The Animato Team

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