There was a delivery mistake which led to my package being returned to sender &i was panicking. I sent multiple emails and David responded quickly assuring me that he will resend it out for me. Th... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They are always helpful if I have questions about my order and everything is packaged very well. They also have the best prices I've seen for the items I've bought from them(figurines, badges, acrylic... See more
Anime emporium are brilliant and go out of their way to do a great job. Well package, shipped and delivered quickly. Never had an issue with buying from them, would definitely recommend to others t... See more
First time I've ordered from Anime Emporium, and I'm really impressed. The little racer Miku noodle stopper figure is stunning, and delivery was super fast. I'll definitely be using you guys again!
Company details
Written by the company
Welcome To Anime Emporium Here At Anime Emporium We Pride Ourselves At Selling Anime Merch At Low Low Prices Our Goal Is To Make All Anime Merch Affordable for Everyone At Every Price Point
Contact info
United Kingdom
- Support@animeemporium.co.uk
- anime-emporium.com
4.5
Excellent
168 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 42% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
5 star service
The parcel came next day! Very well packaged you can see the seller really wants the figure to come safe and sound! All in all 5* would definitely recommend and use again!
November 7, 2025
Excellent company
Excellent - I bought an item from Anime Emporium and it was dispatched and arrived very quickly with no problems. Very happy, thank you
November 6, 2025
Came in perfect condition
Nothing more to say than product arrived without any wear and tear
November 4, 2025
Very impressed
First time I've ordered from Anime Emporium, and I'm really impressed. The little racer Miku noodle stopper figure is stunning, and delivery was super fast. I'll definitely be using you guys again!
November 3, 2025
Came fast
Came fast, and undamaged! The figure I bought was bubble wrapped like 6 times so absolutely no damage possible!
October 31, 2025
Really Kind Customer Service
There was a delivery mistake which led to my package being returned to sender &i was panicking. I sent multiple emails and David responded quickly assuring me that he will resend it out for me.
Thank You David!!
Suraya
November 6, 2025
Unprompted review
Communication is non-existent
Communication is non-existent. My partner has contacted them multiple times, since August, to cancel a pre-order and has not received one reply. It seems they are quite happy to take your money, but not return it.
August 29, 2025
Unprompted review
Quite late on delivery but very good…
Quite late on delivery but very good quality and very cute
October 17, 2025
Reply from Anime Emporium
Hiya Eilidh
Thank you for leaving a Review.
I do apologize for the negative experience you have had with us here at Anime Emporium.
I have taken a look at your order(s) (Order Numbers #2940 & #3197) and can see that your "Re-Ment - Vocaloid Hatsune Miku Secret Wonderland Collection" blind boxes, had unfortunately been delayed by a few weeks due to shipping issue during transit between Re-ment's warehouse and our EU Distributors warehouse which is out of our control.
Your blind boxes had an original estimated release date of "end of September 2025" but due to the delays this turned into "mid october 2025" which was updated and displayed on the product page with an apology notice. We also sent our "delay" emails to customers who purchased the affected product(s) inline with our pre-order policy. This email can unfortunately land in customers' spam folders or some 3rd party email providers can block them entirely.
The delay information email was sent on Monday 6th of October. This is due to the lead time in chasing all the relevant distributors to all affected products which may have been delayed in transit or have other issues which will cause a delay and waiting for a response from each distributor's respective support / sales team.
Thankfully this was a minor delay and your blind boxes arrived to our EU distributor on Wednesday 8th of October, Invoice paid and wholesale shipment shipped on Thursday 9th of October. Then the shipment arrived to us at Anime Emporium on Friday 17th October at 10.23 am (Parcel Force tracking used for time stamp) Then our team dispatched your order at 14:50 the same day.
Sorry for the delays with your order and we hope your order arrived safely and that you received your favorite character in your blind boxes.
Kind Regards.
David | Anime Emporium
Perfect service :]
My figure was packaged very safely, it arrived with no damage at all and was shipped out within 2 days of my purchase. I’m very happy with this service and will definitely be buying from them again!
October 6, 2025
Great pricing and customer service
They are always helpful if I have questions about my order and everything is packaged very well. They also have the best prices I've seen for the items I've bought from them(figurines, badges, acrylic stands and small collectibles).
September 16, 2025
Fantastic
Fantastic. Item was shipped very quickly, it was packaged very thouroughly and arrived safely. Item was fantastic exactly what I wanted. Thanks
August 26, 2025
Quick postage
Quick postage, well packaged both around the figure box and inside.
Never had an issue
August 12, 2025
Good communication.
There was a slight delay in shipping, which wasn't their fault, and they replied swiftly and politely to my enquiry on my purchase. Was shipped shortly after and arrived promptly.
July 24, 2025
Near non existent communication about excessive delays
To be quite fair, once my order arrived, it was all fine. But Jesus Christ, the communication is awful! I don’t know if I can even say that, because there hardly was to begin with. My order was delayed a few times and each time, I received no notice. I would have to email multiple times and then eventually I’d get a reply a few days or a week later. It’s ridiculous. The prices are affordable in comparison to huge retailers that sell similar products, but I’m not sure it’s even worth it to be honest. I wouldn’t order from them again that’s for sure.
July 18, 2025
Unprompted review
Great site for budget tier figures
I buy my prize tier figures from their site. The prices are good and shipping is fast
July 9, 2025
very peak but most of the problems are out of their control.
i liked how they replied to my emails and concerns about my package not turning up when it was supposed to.
however the only problem i had was having to wait another month for my preordered figure (which was not entirely their fault.) other than that i'm very satisfied.
July 7, 2025
Order arrived on time and in perfect condition.
I was kept up to date on my order and it arrived on time and in perfect condition.
July 3, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.