Anna Furniture  Reviews 

380
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 70 reviews, reviewers had a great experience with this company. Customers frequently praise the products for their stylish design, comfort, and high quality, often noting they are exactly as described and beautifully made. Many people highlight the excellent customer service and quick, professional delivery, with orders often arriving faster than anticipated. However, some customers also noted significant issues with product quality, reporting items were poorly built, uncomfortable, or arrived damaged. Other reviewers experienced prolonged delivery delays, received incorrect items, or faced a complete lack of communication from customer service when problems arose.

What people talk about most

Product

Clients share ambiguous opinions on product quality, with many reviewers praising the high quality, sturdy... See more

Quality

Customers had ambiguous experiences with quality, with many reviewers praising the high quality of sofas and... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many customers praising the fast and... See more

Customer service

People report ambiguous experiences with customer service, with some customers praising the excellent... See more

Order

Consumers find the ordering process to be ambiguous, with some reporting positive experiences, such as quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic Corner Sofabed – Great Value and Stylish Design! I’m absolutely delighted with this corner sofabed! It looks very stylish and fits perfectly into my living room. The quality is excellent... See more

Rated 5 out of 5 stars

Absolutely amazing experience with this company 😊 I’ve ordered my new corner sofa bed on Friday and it came to me on Tuesday next week, even though I live in Scotland. I didn’t expect such quick deli... See more

Rated 5 out of 5 stars

The only way how to buy perfect sofa in UK is Anna Furniture. They manufacture european style of sofa with sleeping option which you won't find anywhere else. We enjoy our purchase and highly recommen... See more

Rated 5 out of 5 stars

“Very kind and helpful staff, excellent service from start to finish. The bed is beautiful and solid, exactly as described. I was pleasantly surprised to receive a blanket as a free gift – thank you v... See more


Company details

  1. Furniture Store

Written by the company

At Anna Furniture, we specialise in stylish, high-quality furniture at competitive prices, helping customers across the UK create comfortable and modern living spaces. We offer a wide range of products including sofa beds, corner sofas, beds, wardrobes, and living room furniture, with many items available for fast delivery. Our goal is to combine great design, durability, and affordability in every product we supply.


Contact info

3.8

Great

TrustScore 4 out of 5

380 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 18% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(380)

86 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quality!

The sofa was very easy to assemble, looks beautiful, and feels like great quality. It’s extremely comfortable and exactly what we were hoping for. We would definitely buy from this company again. The delivery driver was also very friendly and helpful, which made the whole experience even better. Overall, a fantastic company with a great customer-focused approach.

January 30, 2026
Unprompted review
Rated 1 out of 5 stars

STAY AWAY!

Headline: TOTAL SCAM – Worst experience in the UK! Avoid at all costs!
​Do not buy anything from them; this company is a total scam.
​My sofa arrived two months late, and their customer service is non-existent—they simply do not respond to any messages. The craftsmanship is primitive, to say the least. I wouldn't even pay £50 for this quality. After just two weeks, the sofa started falling apart.
​I reported the issue, but they completely ignored me. Fortunately, I requested a chargeback through my bank and received a full refund without any problems. I am convinced there isn't a worse shop in the UK.
​Also, do not be fooled: this is NOT a Polish company! I know the high quality of Polish furniture, and this "rubbish" doesn't even come close.
​STAY AWAY!

February 1, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service and beautiful bed

“Very kind and helpful staff, excellent service from start to finish. The bed is beautiful and solid, exactly as described. I was pleasantly surprised to receive a blanket as a free gift – thank you very much! I would definitely recommend this company.”

January 24, 2026
Unprompted review
Rated 5 out of 5 stars

⭐Highly recommended⭐

⭐ Highly recommended! ⭐
I would like to sincerely recommend this shop. We bought a beautiful sofa at a great price and we are extremely happy with both the quality of the product and the service. The whole process from ordering to delivery was smooth and professional. The staff were very helpful and friendly, and everything arrived on time. My whole family is really satisfied and we will definitely come back in the future. Thank you for the great service!

January 15, 2026
Unprompted review
Rated 1 out of 5 stars

Not recived order

Ordered on 2nd November sofa which delivery time should be 2-6 weeks almost 3 moths since then and still did not receive my item. Poor close to none comunicatation and no customer service at all. No respect to customer time . Will never use again !

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing company

I am very happy to have found this company, we ordered a sofa bed on December 21st and really expected to receive it only after the New Year. But the company made an effort and delivered the sofa to our new home on December 24th. The sofa is very beautiful, and time will tell the quality.

December 25, 2025
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers. Bought a sofa bed that should be delivered by 16th Dec. Never received it, keep getting excuses and they refused to give me my money back. Avoid them. Positive feedback are most likely fake

December 1, 2025
Unprompted review
Rated 1 out of 5 stars

Poorly built sofa bed

The corner sofa bed "Palmo" we purchased recently, is very poorly built. When we received the sofa, I noticed that the side panel is bearly holding in place and we need to be very careful when we are using it. Unfortunatly, simple awareness was not enough, the side panel just came off after a month of careful usage. I must say, I am very disappointed.

November 1, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid avoid avoid

Avoid avoid avoid
My second review after a week.
I request a refund and collection and was waiting for a week for collection and you know what nobody collect the sofa!!!They ignored my messages I already open a case with my local citizen advice and my barista start the process against this scammed company!
Please don’t buy anything people can’t understand why people give them five stars !

November 29, 2025
Unprompted review
Rated 5 out of 5 stars

Wow wow wow

Wow wow wow. I have bought new corner sofa bed for my son. Ordered yesterday and today my sofa was delivered.
Great costumer service, quick delivery.
Sofa looks great,my son loves it.

November 29, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Corner Sofabed – Great Value and Stylish Design!


Fantastic Corner Sofabed – Great Value and Stylish Design!
I’m absolutely delighted with this corner sofabed! It looks very stylish and fits perfectly into my living room. The quality is excellent for the price — really great value for money. The fabric feels durable and comfortable, and it easily converts into a bed when guests stay over. The cushions are firm yet cosy, and the colour is just as shown in the pictures. Overall, I couldn’t be happier — it’s both practical and elegant. Highly recommend.

November 9, 2025
Unprompted review

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