Anna Furniture  Reviews 

380
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 70 reviews, reviewers had a great experience with this company. Customers frequently praise the products for their stylish design, comfort, and high quality, often noting they are exactly as described and beautifully made. Many people highlight the excellent customer service and quick, professional delivery, with orders often arriving faster than anticipated. However, some customers also noted significant issues with product quality, reporting items were poorly built, uncomfortable, or arrived damaged. Other reviewers experienced prolonged delivery delays, received incorrect items, or faced a complete lack of communication from customer service when problems arose.

What people talk about most

Product

Clients share ambiguous opinions on product quality, with many reviewers praising the high quality, sturdy... See more

Quality

Customers had ambiguous experiences with quality, with many reviewers praising the high quality of sofas and... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many customers praising the fast and... See more

Customer service

People report ambiguous experiences with customer service, with some customers praising the excellent... See more

Order

Consumers find the ordering process to be ambiguous, with some reporting positive experiences, such as quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic Corner Sofabed – Great Value and Stylish Design! I’m absolutely delighted with this corner sofabed! It looks very stylish and fits perfectly into my living room. The quality is excellent... See more

Rated 5 out of 5 stars

Absolutely amazing experience with this company 😊 I’ve ordered my new corner sofa bed on Friday and it came to me on Tuesday next week, even though I live in Scotland. I didn’t expect such quick deli... See more

Rated 5 out of 5 stars

The only way how to buy perfect sofa in UK is Anna Furniture. They manufacture european style of sofa with sleeping option which you won't find anywhere else. We enjoy our purchase and highly recommen... See more

Rated 5 out of 5 stars

“Very kind and helpful staff, excellent service from start to finish. The bed is beautiful and solid, exactly as described. I was pleasantly surprised to receive a blanket as a free gift – thank you v... See more


Company details

  1. Furniture Store

Written by the company

At Anna Furniture, we specialise in stylish, high-quality furniture at competitive prices, helping customers across the UK create comfortable and modern living spaces. We offer a wide range of products including sofa beds, corner sofas, beds, wardrobes, and living room furniture, with many items available for fast delivery. Our goal is to combine great design, durability, and affordability in every product we supply.


Contact info

3.8

Great

TrustScore 4 out of 5

380 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 18% of negative reviews

Typically takes over 1 month to reply

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3.8

All reviews

(380)

86 reviews in the last 12 months

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Rated 1 out of 5 stars

It is the worse company scammer India …

It is the worse company scammer India , they pretend to be polish made
I bought a corner sofa bed with price already paid online and at the delivery time ask for £60 extra
Plus the sofa was absolutely nightmare you fell seating on floor
Only osb
Not recommended
If you buying you will need some kinetoterapia

November 22, 2024
Unprompted review
Rated 1 out of 5 stars

Very bad costumer service

Very bad experience with this store. Poor customer service — it’s practically impossible to get in touch with them. If you want to place an order, there’s zero response to messages. I really don’t recommend it.

October 22, 2025
Unprompted review
Rated 1 out of 5 stars

Not sure about many 5 stars reviews…

Not sure about many 5 stars reviews however my experience isn’t great unfortunately. I purchased sofabed from this company about a year and a half ago.It’s been a long awaiting time however sofa delivered with the strong smell which is still didn’t go away until today. Another thing is that unfortunately as a sofa bed it’s extremely uncomfortable to sleep on it…Yes, my review is about 16 months since purchase but it’s true review after a little time of proper use.So, waste of money as I’m looking to buy another sofa bed.

October 11, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing experience with this…

Absolutely amazing experience with this company 😊 I’ve ordered my new corner sofa bed on Friday and it came to me on Tuesday next week, even though I live in Scotland. I didn’t expect such quick delivery. Corner sofa is as described and really comfy. I must say I’d definitely order.

September 16, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing company

Amazing company! The delivery was quick and the delivery drivers were amazing! Really happy with my wardrobe, it is sturdy and easy to build. The price is decent and the customer service is amazing! I will recommend this company to my friends and family!!

May 17, 2025
Unprompted review
Rated 5 out of 5 stars

Corner sofabed Alexa

I ordered corner sofabed Alexa and I am very happy customer. Delivery was fast and on the day I was off from work, sofa is super comfy and looks beautiful in my newly renovated living room. I will be ordering again from this company in the future.

May 2, 2025
Unprompted review
Rated 1 out of 5 stars

Broken sofa

Ordered corner sofa bed from the website, the furniture arrived 5 weeks later as it was made from scratch, fine.
The sofa is impossible to assemble, the clips that are installed on the sides of the furniture are misplaced to the side, hence impossible to be attached together. The hinges are crooked to the side, and one of the sofa feet is not attached properly which leaves it to spin around. I have complained about this problem and asked for the sofa to be collected, instead I received in mail a box of hinges and some screws to attempt the fix myself. I am expected to fix what they could not make right. Communication with the company is terrible, phone calls are unanswered, emails ignored, the sole way to contact the seller is to text them on whatsapp which takes days or weeks to get a reply from. This is a crooked company with terrible practices, I have no idea how they have this many positive feedback, I will never order anything from here again.

April 15, 2025
Unprompted review
Anna Furniture  logo

Reply from Anna Furniture

We are truly sorry for the inconvenience you experienced with your corner sofa bed. Customer satisfaction is very important to us, and we regret that your order did not meet your expectations.

After you reported the issue, we offered replacement parts as a quick resolution to allow you to continue using your sofa. As this was an isolated manufacturing fault, we also arranged, as a gesture of goodwill, to collect the sofa and issue a full refund when you preferred not to proceed with replacements. In addition, a complimentary gift was sent to apologize for the inconvenience caused. We also followed up with you to check if there was anything else we could do to assist, but unfortunately we did not receive a response

We take such cases very seriously and handle them individually to ensure a fair outcome. We sincerely value your feedback and remain committed to improving our product quality and communication process.

Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Great quality and customer service

Really easy purchase. Very happy with option to pay with cash on delivery. Great product - beautiful sofa bed. Very good quality. Great customer service and delivery. Definitely order again.

April 8, 2025
Unprompted review
Rated 5 out of 5 stars

The perfect sofa

We purchased UNIVERSAL CORNER SOFA BED LOTUS - BLUE KRONOS as we needed nice looking, ok size sofa bed ideally with storage space. This sofa met our criteria and on top of it the wide range of colours is amazing. Our chosen shade fit perfectly into our livingroom decor. Love it! Thank you Anna Furniture

March 20, 2025
Unprompted review
Rated 5 out of 5 stars

I been told by someone that’s it’s…

I been told by someone that’s it’s “doggy company etc” but i can’t say nothing but good about this company. I seen beautiful sofa in my friends home - she said she got it from them so I decided to buy one for my mum . Sofa that came is beautiful, well made, nice and firm so I presume pillows won’t have a dent in them for long time… material is beautiful and comfortable to touch. beautiful colour. So much space underneath sofa to put stuff away. Great and fast communication with those people and delivery drivers. Definitely recommend it.

March 25, 2025
Unprompted review
Rated 3 out of 5 stars

The Chaise part of our sofa IS on the…

The Chaise part of our sofa IS on the wrong side for us ! Instructions weren't correct for our sofa . Cushions were dirty SO we had to clean them where they,d been stored.The sofa does look really nice and is comfy. BUT.........

March 24, 2025
Unprompted review

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