I bought a dress from them back in early May. I’ve sent them 3 emails since then, tried calling the number they have listed up on their website, and even tried texting and calling their WhatsApp numbe... See more
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Good communication Order came really fast Garment was in beautiful condition We had been advised by company well to make sure to drop one size according to body measurements as product used stret... See more
Company replied
This company is the sister company to ALAMOUR THE LABEL SO PLEASE BE CAREFUL both these companies are disgraceful the way they treat their customer. ******BUYER BEWARE******** I would say I h... See more
Company replied
DO NOT BUY FROM HERE. I ordered a dress two months ago, and it still hasn't arrived, even though it should have a long time ago. I have tried e-mailing them several times, but they haven't even replie... See more
Company details
Information provided by various external sources
Prom, Formal & Bridal Label designed in Australia. Ships worldwide. Tag us to be featured #ANLUXE See real customer photos on our customer instagram page https://www.instagram.com/anluxebabes/
Contact info
Brisbane, Australia
- +61 7 3392 4246
- info@anofficial.com
- anofficial.com
2.7
Poor
287 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I celebrated my 50th birthday in Ibiza
I celebrated my 50th birthday in Ibiza. You provided me with an exquisite gown made with the absolute best craftsmanship. Also, your customer service was superb. I will always think of your company when planning for an event. Thank you so much for making my birthday unforgettable. You have a customer for life.
May 19, 2020
Unprompted review
Reply from A&N Luxe Label
Hi Lovely,
Thank you for your lovely feedback.
We are pleased to hear that you loved the experience with us.
We are excited to have you purchase from us again ❤️
Kind regards,
Customer Care
A&N Luxe Label
Even with the COVID-19 situation…
Even with the COVID-19 situation service was excellent. Loved the dress. Is beautiful can’t wait to see my daughter to wear it.
May 14, 2020
Unprompted review
Reply from A&N Luxe Label
Hi Lovely,
Thank you for your lovely feedback.
We are pleased to hear that you loved the experience with us.
We are excited to have you purchase from us again ❤️
Kind regards,
Customer Care
A&N Luxe Label
Reply from A&N Luxe Label
Hi Lovely,
Thank you for your lovely feedback.
We are pleased to hear that you loved your Cherie Beaded Gown
https://anofficial.com/products/a-n-luxe-cherie-beaded-gown-deep-red
We are excited to have you purchase from us again ❤️
Kind regards,
Customer Care
I love my dress
I love my dress, everything is so pretty and perfect. It fits my body in all the right places. The gown in downright gorgeous from colour and material and design I love everything.
May 14, 2020
Unprompted review
Reply from A&N Luxe Label
Hi Lovely,
Thank you for your lovely feedback.
We are pleased to hear that you loved your Rosalie Beaded Gown
https://anofficial.com/products/rosalie-beaded-gown-burgundy
We are excited to have you purchase from us again ❤️
Kind regards,
Customer Care
Trustworthy Quality
My order took a long time to arrive due to Covid-19, but I received incredible customer service. Once my gown was shipped post production it arrived quickly and was of the highest quality. Would highly recommend.
May 14, 2020
Unprompted review
Reply from A&N Luxe Label
Hi Lovely,
Thank you for your lovely feedback.
We are pleased to hear that you loved your Vanessa Gown
https://anofficial.com/products/a-n-luxe-vanessa-satin-gown-mauve
We are excited to have you purchase from us again ❤️
Kind regards,
Customer Care
Janice Gown in White = amazing!
dress was beautiful and i received so many compliments! shipping was super fast and the dress was super easy to have altered. i’m only giving 4 stars bc i was going to exchange for a smaller size, but shipping costs were upwards of $200 (nearly as much as the dress) and so not worth it. if you’re a US size 2/4 definitely get an XXS or XS when buying this dress!!
May 11, 2020
Unprompted review
Reply from A&N Luxe Label
Hi Lovely,
Thank you for your lovely feedback.
We are pleased to hear that you loved your Janice Gown
https://anofficial.com/products/a-n-luxe-janice-sequins-gown-white
We are excited to have you purchase from us again ❤️
Kind regards,
Customer Care
Amazing
The dress fit really well and the material was very high quality. It was also comfortable and easy to dance and walk around in. I got so many compliments on my dress and felt amazing in it!
May 11, 2020
Unprompted review
Reply from A&N Luxe Label
Hi Lovely,
Thank you for your lovely feedback.
We are pleased to hear that you loved the experience with us.
We are excited to have you purchase from us again ❤️
Kind regards,
Customer Care
A&N Luxe Label
Fitted my perfect 5’0 100 pound frame…
Fitted my perfect 5’0 100 pound frame perfect and arrived before the stated arrival. The dress had a corn chip smell to it and would not go away even after letting it air out for a week on my balcony. I ordered the black velvet dress for my engagement photos and it was a success minus the smell. I didn't have time to send it back because I was afraid I would be stuck with out a dress. But overall it was Great! Hopefully, my next dress purchase with this company won't be a corn chip smell.
May 1, 2020
Unprompted review
Reply from A&N Luxe Label
Hi Lovely,
Thank you for your lovely feedback.
We are pleased to hear that you loved your Cadencia Gown.
https://anofficial.com/products/cadencia-velvet-gown-black
We are excited to have you purchase from us again ❤️
Kind regards,
Customer Care
Excellent customer service AND a stunning dress!
Updated 5/4/20: Final update...5 stars for customer service AND 5 stars for the dress itself...I'd actually rate it higher if I could. I received it today and it is EXACTLY as it appears in the pictures on the website...simply stunning. Very well made, went by A & N's size guide and it fits like a glove. As other reviews have noted, will likely need hemmed about an inch--5'8" with 2.5" heels and it is just slightly long--although with the train, it isn't really even obvious (this is the Zerlina gown.) The quality for the price is excellent. I am beyond thrilled with this purchase. Thank you A & N...I'll be returning to you for future formal dresses.
Updated 4/28/20: I very much appreciate the quick and thorough follow-up as can be seen below and as received via email earlier today (along with the tracking information.) I also note the updated information on your website regarding potential delays in delivery--although I have already made the purchase, I still appreciate that the information is now reflective of what can actually be anticipated. While understanding that COVID-19 has impacted many businesses, it simply isn't possible for international customers to know which businesses have been impacted nor how severely, so accuracy of information as shared by the company is very important in helping to make decisions. How quickly you've addressed this and the thoroughness of your explanation says a lot about the integrity of your company and its focus on the customer. I am looking forward to receiving what looks to be a beautiful dress in the near future. I will update again regarding the dress itself once I receive it, but for now, 5 stars is earned from me for your excellent customer service, and especially so in light of the challenges being faced by the company.
4/23/20: This review will be updated pending how this issue is addressed in the upcoming weeks.
Be aware that the statement on their website that their shipping is unaffected by COVID-19 is FALSE. I placed an order on 3/23/20 with anticipated arrival mid-April. It is 4/23/20 and having heard nothing, I emailed yesterday and followed up via phone today. Per the customer service rep, they are unable to provide any details regarding delivery, their shipments are on hold in quarantine, and they are "completely in the dark." Upon pointing out that their website at the time I made the purchase had an announcement that their shipping is unaffected by COVID-19---and it still says this TODAY---I was told that no one in the company has had time to update the website to reflect the problems they are currently experiencing.
While I am sympathetic to the impact COVID-19 may be having on some businesses, the false information on the website is inexcusable. I would not have ordered the dress had I not been assured by their website that its arrival would be on time. I have told them that I am willing to wait another 4 weeks (because the event the dress is for has been rescheduled) but if I still have no information as to when the dress can be expected, I will insist on a full refund so that I can attempt to instead purchase a dress here in the U.S.
April 24, 2020
Unprompted review
Reply from A&N Luxe Label
Hi S.M
Thank you for taking the time to leave us this valuable feedback.
We are truly apologetic regarding our order time frame, during this time everything is very unpredictable and we are taking each day as it comes.
In regards to your order, at the time of placement, we were not impacted by COVID 19 nor were our shipping couriers, meaning the information available at the time of ordering was factual. Since then, our main shipping courier TNT has been forced to stop shipments and our overseas manufacturer has been required to ship customer orders via a slower shipping method. This method was then held up in Singapore as international travel bans were put in place and the new shipping courier struggled to find an international flight to Australia to provide your order.
This is what caused the delay of your order, and since, A&N Luxe has been extremely apologetic and has been working around the clock to get orders out to customers.
We have also since, had the capacity to update the online information so future customs can make responsible buying decisions. Please see here: https://anofficial.com/pages/covid-19-notice
In regards to your order, it is now in a shipping que ready to be dispatched today and a shipping confirmation email has been sent out regarding your tracking details. This means you can rest assured you will receive the gown well in time for the event date.
We truly understand your frustration and only wish there could be more compassion towards affected business during this time.
Please reach out to our customer care team via info@anofficial.com if there is anything further we can assist you with or if there is any other point you wish to go over.
We look forward to you receiving your beautiful Zerlina Gown and wish you all the best x
Wishing you all the best x
A&N Luxe Label
UPDATED REPLY:
Hi S.M
Thank you for taking the time to update this review accordingly, we truly appreciate it.
We are also so happy to hear you love your Zerlina Gown: https://anofficial.com/products/zerlina-sequin-gown-emerald
We are excited to have you purchase from us again ❤️
Kind regards,
Customer Care
A&N Luxe Label
So glad I found you guys!!
So glad I found you guys!!! My dress was beautiful and quality was amazing!
April 16, 2020
Unprompted review
Reply from A&N Luxe Label
Hi Lovely,
Thank you for your lovely feedback.
We are pleased to hear that you loved your Zerlina Gown.
https://anofficial.com/products/zerlina-sequin-gown-emerald
We are excited to have you purchase from us again ❤️
Kind regards,
Customer Care
A&N Luxe Label
Love my dress and the delivery time was…
Love my dress and the delivery time was on point! Will definitely be ordering again
April 16, 2020
Unprompted review
Reply from A&N Luxe Label
Hi Lovely,
Thank you for your lovely feedback.
We are pleased to hear that you loved the experience with us.
We are excited to have you purchase from us again ❤️
Kind regards,
Customer Care
A&N Luxe Label
The dress is exactly as pictured.
April 15, 2020
Unprompted review
Reply from A&N Luxe Label
Hi Lovely,
Thank you for your lovely feedback.
We are pleased to hear that you loved the experience with us.
We are excited to have you purchase from us again ❤️
Kind regards,
Customer Care
A&N Luxe Label
Reply from A&N Luxe Label
Hi Lovely,
Thank you for your lovely feedback.
We are pleased to hear that you loved your Levina Gown.
https://anofficial.com/products/levina-sequin-gown-red
We are excited to have you purchase from us again ❤️
Kind regards,
Customer Care
A&N Luxe Label
Reply from A&N Luxe Label
Hi Lovely,
Thank you for your lovely feedback.
We are pleased to hear that you loved your Kara Gown.
https://anofficial.com/products/a-n-luxe-kara-sequin-gown-white
We are excited to have you purchase from us again ❤️
Kind regards,
Customer Care
A&N Luxe Label
Satisfied Customer
Didn’t expect my dress to come out exactly like the picture but it did !! Satisfied customer :)
April 9, 2020
Unprompted review
Reply from A&N Luxe Label
Hi Lovely,
Thank you for your lovely feedback.
We are pleased to hear that you loved your Ciara Gown.
https://anofficial.com/products/a-n-luxe-ciara-sequins-gown-red?_pos=1&_sid=d63218085&_ss=r
We are excited to have you purchase from us again ❤️
Kind regards,
Customer Care
A&N Luxe Label
We are new customers...Now lifelong customers...
We are new customers...Now lifelong customers...Our daughters dress was exactly like it is presented on the website...Beautifully Designed and Delivered. Thanks
April 7, 2020
Unprompted review
Reply from A&N Luxe Label
Hi Lovely,
Thank you for your lovely feedback.
We are pleased to hear that you loved your Kora Gown.
https://anofficial.com/products/a-n-luxe-kora-sequin-gown-black
We are excited to have you purchase from us again ❤️
Kind regards,
Customer Care
A&N Luxe Label
Reply from A&N Luxe Label
Hi Lovely,
Thank you for your lovely feedback.
We are pleased to hear that you loved the experience with us.
We are excited to have you purchase from us again ❤️
Kind regards,
Customer Care
A&N Luxe Label
Black sequin dress
I went a size down from my measurements and everything fit perfect except my waist area was a little loose. Other than that everything was the same as the picture:)
March 16, 2020
Unprompted review
Reply from A&N Luxe Label
Hi Lovely,
Thank you for your lovely feedback.
We are pleased to hear that you loved the experience with us.
We are excited to have you purchase from us again ❤️
Kind regards,
Customer Care
A&N Luxe Label
Review of Rose Gold Kalila Gown
The dress was exactly what I imagined and completely perfect. The sequins shed a bit but it doesn’t bother me at all. :)
March 12, 2020
Unprompted review
Reply from A&N Luxe Label
Hi Lovely,
Thank you for your lovely feedback.
We are pleased to hear that you loved your Kaliah Gown.
https://anofficial.com/products/a-n-luxe-kaliah-sequins-3d-floral-gown-white
We are excited to have you purchase from us again ❤️
Kind regards,
Customer Care
A&N Luxe Label
My dress is absolutely beautifully and…
My dress is absolutely beautifully and fabulously made. Super cute packaging too!
March 12, 2020
Unprompted review
Reply from A&N Luxe Label
Hi Lovely,
Thank you for your lovely feedback.
We are pleased to hear that you loved your Electra Gown.
https://anofficial.com/products/a-n-luxe-electra-glitter-gown-rose-gold
We are excited to have you purchase from us again ❤️
Kind regards,
Customer Care
A&N Luxe Label
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