Tessabayside Reviews 2

Absolute SCAM! Allegedly, this store was moving from Bayside to Scottsdale and had to reduce clothing prices to move inventory. The clothing arrived weeks later than "tracking" estimated. The clothing is cheap, plastic, thin fabric and the shoes are plastic. The site alludes to the clothing being linen. Most definitely not. The seams are glued together. When I inquired about returning for a full refund, as the site promises, I was offered two horrible options of a 10% refund instead of return or 30% refund instead of return. I said I wanted to return the cheap clothing and shoes. The "representative" finally sent me an address in China and said that shipping was my responsibility. This garbage company charged almost $200 for unwearable clothing and isn't willing to take a return. If I were to return the product, I would probably be out of pocket for the shipping fee and would never receive the refund. This garbage is going directly into the trash.

This is a scam site. I first visited the website from a Facebook post in our local group, from supposedly a woman saying she was soon moving to our area and would be relocating her store from San Francisco to our city in Tennessee. So she was having a huge sale so she wouldn't have to move all the inventory. So I went to the website and ordered about $500 worth of items that were supposedly marked around 80% off. So clearly I thought was ordering high end clothing, with the original prices being $200 and $300!!! My main items I really wanted were the expensive Vice Versa heels.

Well, I first ordered on May 29, 2026. The next day I received an email stating that "some items in your order have been refunded", and the Vice Versa heels were marked as refunded, and that $159.95 may take up to 10 days for this refund to appear in my account.

I replied asking if there were any other styles of that brand available in my size, since apparently those aren't? I received a response on June 1 that they would check the availability and get back to me as soon as possible. Thanked me for my patience and that they'd be in touch soon.

A week later on June 7, I still had not received a response NOR any shipping update on the rest of the order. I also went ahead and ordered another style of the heels I wanted. I requested an update on all these things.

On June 9, I emailed again, stating that the lack of response had me concerned.
They replied they would go ahead and forward my request to their management team and would get back to me with an update as soon as possible.

On June 12, they respond that the sandals were out of stock and unavailable. "To proceed, please confirm that you would like a refund, and we will process it for you right away."

I replied: ok, well, that's fine. That's the 2nd pair of Vice Versa heels I have tried to order. My first question from two weeks ago was ARE there any available in my size? Someone was going to check but never responded again.
Secondly, I've also asked for any update on the rest of my order, as there's been nothing.

17 hours later, with still no response, I wrote: you know, if my order hasn't shipped yet, please go ahead and cancel the whole thing. The communication with your store has been very disappointing.

They finally responded on June 13: they cancelled the order and processed the refund, and that the amount would be reflected in my account shortly.

I responded: what about my original order??? It appears you only cancelled the second order that you don't have the product for anyway.

THEN on June 14, they write that they are pleased to inform me my order has been successfully delivered.

OMG. The order looks like it came from China or something, NOT from any San Francisco boutique. And sadly, the clothing items are of very poor quality, DEFINITELY NOT the expensive high quality expected. And all of the TAGS are cut out!!! Literally cut out. Absolutely no sign of size, fabric, or washing instructions. You can even see where the tags are cut out. I am so angry.

And NOW when I go to the website, it says it's in Melbourne and she's retiring. Last week, it said it was in San Francisco, and that she was relocating to Dallas! And when I originally went to the site, it was in San Francisco and she was relocating to Nashville area. It's all a SCAM and NONE of my money has been refunded.