Anwyl Homes Reviews 

1,791
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 516 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly approach, making interactions pleasant and efficient. Reviewers frequently highlight the prompt resolution of issues and the high standard of work, ensuring satisfaction with their new homes. The sales team is often commended for their supportive guidance throughout the buying process, while technicians are appreciated for their tidiness and attention to detail. However, some customers also noted concerns regarding the initial build quality, including issues like mould and missing insulation. A few other people also felt that customer service sometimes downplayed problems or lacked sufficient support when significant issues arose, such as plumbing concerns.

What people talk about most

Staff

Customers had positive experiences with staff, frequently describing them as professional, knowledgeable,... See more

Service

Customers consistently note positive experiences with service, praising the professionalism, knowledge, and... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness,... See more

Quality

Users describe positive interactions with quality, with many reviewers expressing satisfaction with the build... See more

Location

People report positive experiences with location, with many customers expressing satisfaction with their new... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chris from Anwyl , along with Glynn from Bluesky plumbing were both very pleasant. They came to sort out enjoy that was rescheduled and informed me what they were doing every step of the way. Chr... See more

Rated 5 out of 5 stars

Stacey is the coordinator for our development (deva green) and she has been assisting us with our snag work. Stacey always tries to fit in last minute appointments where there is a cancellation which... See more

Company replied

Rated 5 out of 5 stars

Anwyl Eagle'sGreen, we were so impressed with everyone from day 1, our first meeting with Debbie in the sales office to the after care we received from Ian once we had moved in. Debbie and Emma gu... See more

Rated 5 out of 5 stars

Chris is professional when attending our house. He is very skilled and personable. We are happy with the service provided and would highly recommend Chris. He carried out work on 2 occasions, the late... See more


Company details

  1. Home Builder
  2. Housing Development

Written by the company

We're Anwyl - the family home builder We started life as a woodworking business, founded by our great-grandparents over 90 years ago. By 1980, we were crafting thoughtfully designed homes for over 250 families every year These days, you’ll find us at our new offices in Ewloe, Flintshire, and Chorley, Lancashire. We now build around 800 new homes per year. Not bad considering we still give each one the family seal of approval. Drop into one of our developments for a cuppa if you’re in the area. We can’t wait to welcome you h


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically takes over 1 month to reply

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4.8

All reviews

(1,791)

511 reviews in the last 12 months

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Rated 5 out of 5 stars

Very grateful for the help and support…

Very grateful for the help and support from Matthew and Shane since we moved into our new build house. They have helped myself and my wife resolve all our post completion snags and now we can make our house our home! Thank you.

May 14, 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Hi Adrian, thank you for this review about our team at Deva Green. We wish you many more years of happiness in your New Anwyl Home.

Rated 5 out of 5 stars

Exceptional Customer Service

My experience with Anwyl has been fantastic. The entire team, especially the sales staff and site management, went above and beyond to ensure a smooth transition into my new home. What really stands out is their commitment to aftercare; they don't just disappear once the sale is complete. It’s a professional, reliable, and caring company. I wouldn't hesitate to purchase from them again.

May 14, 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Thank you so much for this review, it's great to read that the hard work from our team has really helped you settle into your New Anwyl Home. Thanks again.

Rated 5 out of 5 stars

What a fabulous job

What a fabulous job
Very conscientious worker
Excellent very happy with our new door fitted very professional
Extremely happy

May 11, 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Thanks Susan

Rated 5 out of 5 stars

Excellent customer support

The customer support at the development site was excellent they were understanding and helpful and always polite. They strived to help you feel valued and ensure you had all the relevant information possible. Unfortunately I wasn't able to proceed with the final purchase from the Deva Green site but I cannot praise the Sales team enough and was particularly impressed by Linda's care and compassion at what was as difficult time for family reasons. Lovely houses completed to a high specification.

May 1, 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Hi Ruth, thank you for your review, sorry you decided not to proceed with purchasing with us and best of luck for the future.

Rated 5 out of 5 stars

Deva Green in Chester

Overall happy with the quality of work which was carried out by Shane and Matt.

May 13, 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Hi Pasnak, thank you for your review about our Deva Green team, Shane and Matt really appreciated it.

Rated 5 out of 5 stars

Stacey in Customer Service

Stacey in Customer Service, sorted the problem I was having with my new boiler system. Prompt response. Electrician visit. Sorted.
Excellent Customer Service.
Thank you Stacey.

May 6, 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Hi Julie, thank you for this review, really glad Stacey sorted your boiler so quickly.

Rated 5 out of 5 stars

We would buy another Anwyl home for sure!

Burscough Priory Gardens site - Reservation was an easy process to go through (complimentary biscuits and coffee were a great help whilst doing the paperwork!). We were kept up to date with the whole process throughout. Plenty of time to choose options with no pressure. House was built on time which really helped our personal schedule. Big thanks to Stephanie throughout the whole process for us, prompt email replies and regular phone updates when we needed. Having been in 6 months now, we would buy another Anwyl home for sure! Any small issues/defects were promptly revolved. Thank you to the site and office team :)

November 21, 2025
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Hi Bethan, thank you for this review about Priory Gardens, glad to read how helpful the coffee and biscuits were! We hope we meet you as a customer in the future!

Rated 5 out of 5 stars

Very happy with Anwyl Properties

Very happy with Anwyl . Good communication, quick response, and the job was completed on time. Professional and reliable builders throughout.

December 1, 2025
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Thanks Lijo

Rated 5 out of 5 stars

Professional and courteous

Chris was really friendly and professional, he explained everything to me and gave a fantastic service

May 8, 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Thank you Linzi

Rated 5 out of 5 stars

Happy customers 😀

We are so happy with our new home and especially as it's fit for purpose to cater for my two sons and myself. In particular, my eldest who is disabled. We hope this is our forever home.

May 8, 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Hi Rebecca, thank you for your review, we wish you and your family many more years of happiness in your New Anwyl Home.

Rated 5 out of 5 stars

Martin Woods

Martin Woods, our Assistant Site Manager, is always so professional and friendly and seems to really take pride and care in his role. He’s extremely reliable and always carries out to the letter exactly what he promises he will do. It’s very refreshing to have such quality service, which is always delivered with a smile. Thanks, Martin and the team. x

May 8, 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Hi Paula-Marie, thank you for your review about our Priory Gardens development, specifically Martin, our Site Manager. Martin really appreciated your comments, thank you.

Rated 5 out of 5 stars

Happy and comfortable.

I feel very happy and comfortable in my new home. Sarah and Jason helped me through the buying process with kindness and infinite patience. Elliot has been absolutely great sorting out the very minor problems I have encountered in the first four weeks. The house is well designed and easy to live in. I am extremely pleased. Being Welsh myself, I am delighted to be living in a property built by a Welsh company.

May 1, 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Hi Sue, thank you for taking the time to leave this review about your experience at our Dalton Fields development. Diolch!

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