Anwyl Homes Reviews 

1,794
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 516 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly approach, making interactions pleasant and efficient. Reviewers frequently highlight the prompt resolution of issues and the high standard of work, ensuring satisfaction with their new homes. The sales team is often commended for their supportive guidance throughout the buying process, while technicians are appreciated for their tidiness and attention to detail. However, some customers also noted concerns regarding the initial build quality, including issues like mould and missing insulation. A few other people also felt that customer service sometimes downplayed problems or lacked sufficient support when significant issues arose, such as plumbing concerns.

What people talk about most

Staff

Customers had positive experiences with staff, frequently describing them as professional, knowledgeable,... See more

Service

Customers consistently note positive experiences with service, praising the professionalism, knowledge, and... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness,... See more

Quality

Users describe positive interactions with quality, with many reviewers expressing satisfaction with the build... See more

Location

People report positive experiences with location, with many customers expressing satisfaction with their new... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chris from Anwyl , along with Glynn from Bluesky plumbing were both very pleasant. They came to sort out enjoy that was rescheduled and informed me what they were doing every step of the way. Chr... See more

Rated 5 out of 5 stars

Stacey is the coordinator for our development (deva green) and she has been assisting us with our snag work. Stacey always tries to fit in last minute appointments where there is a cancellation which... See more

Company replied

Rated 5 out of 5 stars

Anwyl Eagle'sGreen, we were so impressed with everyone from day 1, our first meeting with Debbie in the sales office to the after care we received from Ian once we had moved in. Debbie and Emma gu... See more

Rated 5 out of 5 stars

Chris is professional when attending our house. He is very skilled and personable. We are happy with the service provided and would highly recommend Chris. He carried out work on 2 occasions, the late... See more


Company details

  1. Home Builder
  2. Housing Development

Written by the company

We're Anwyl - the family home builder We started life as a woodworking business, founded by our great-grandparents over 90 years ago. By 1980, we were crafting thoughtfully designed homes for over 250 families every year These days, you’ll find us at our new offices in Ewloe, Flintshire, and Chorley, Lancashire. We now build around 800 new homes per year. Not bad considering we still give each one the family seal of approval. Drop into one of our developments for a cuppa if you’re in the area. We can’t wait to welcome you h


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically takes over 1 month to reply

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4.8

All reviews

(1,794)

513 reviews in the last 12 months

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Rated 5 out of 5 stars

Josh Hough did an excellent job…

Josh Hough did an excellent job sorting out the peeling windowsills. He was extremely thorough, taking the time to properly remove all the old paint and prepare the surface before repainting. The finish is now smooth and looks as good as new.

He was also very tidy, professional, and clearly takes pride in his work. You can tell he didn’t cut any corners and wanted the result to be done properly.

Really impressed with the quality of the work—thank you, Josh!

April 7, 2026
Unprompted review
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Reply from Anwyl Homes

Thanks Lorena!

Rated 5 out of 5 stars

Our home buying experience was great

Our home buying experience was good with Anwyl Sales team at Eagles green . They stuck to their promised timelines and kept us informed on the progress via weekly emails.
The after sales and service team were good at fixing issues. The site leader Iain specially made sure that our issues had a planned fix dates and communicated the same . Most issues were fixed right away and were fairly cosmetic.

Thanks for our home buying experience .

January 14, 2026
Unprompted review
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Reply from Anwyl Homes

Thank you for taking the time to leave this review about your experience at Eagles Green, we wish you many years of happiness in your New Anwyl Home.

Rated 5 out of 5 stars

Richard Nelson attended my property to…

Richard Nelson attended my property to change a faulty door handle, couldn’t ask for a more polite man, did the job quickly and efficiently and explained the causes of why the handle had gone defective, top service

April 2, 2026
Unprompted review
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Reply from Anwyl Homes

Thank you Jez

Rated 5 out of 5 stars

Chris was really polite and…

Chris was really polite and professional, he left the area really tidy and neat. Really happy with the fix he has completed for us! Thank you

April 2, 2026
Unprompted review
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Reply from Anwyl Homes

Thanks Keely

Rated 5 out of 5 stars

Backdoor Key Lock Issue

We had an issue with getting our keys in the backdoor. Stacey in customer services was incredibly helpful and then Josh Hough turned up in about 10 minutes and fixed our increasingly annoying problem in about 3 seconds flat. Really nice guy and mega service. Thank you!

April 2, 2026
Unprompted review
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Reply from Anwyl Homes

Thanks Jamie, sounds like you had great service!

Rated 5 out of 5 stars

Excellent work as ever

Had a visit from Chris Appleton today to complete paintwork on the staircase following earlier repairs. Polite, professional and respectful of property. Impeccable work as always by the customer care team. Thank you Chris.

April 1, 2026
Unprompted review
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Reply from Anwyl Homes

Thanks Nosam!

Rated 5 out of 5 stars

Chris’s feedback

Chris did an amazing job and is absolutely lovely. He finished the job quickly and properly☺️

March 31, 2026
Unprompted review
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Reply from Anwyl Homes

Thanks Emilia

Rated 5 out of 5 stars

From day one when we walked into sales…

From day one when we walked into sales office, the staff at Anwyl have been nothing but welcoming, patient (very), friendly and helpful. Deb and Sam made us feel at ease during the whole sales process and kept us updated right up to the eleventh hour, literally.
Our first meeting with Ian the site manager back in July when the house was a shell was a superb introduction to what we should expect. We've had a couple of new builds before but this house was the best we've seen at the build stage and the whole site looked impressive and clean.
Despite a very harrowing moving in date just before Christmas (not Anwyl's fault and indeed Deb was superb) we have had complete satisfaction from the site staff. Any issues and there have been a few, have been dealt with swiftly and satisfactory. Ian has ensured that if something needed to be done it has been and keeping us updated all the time.
We have found that everyone on site are prepared to go over and beyond to maintain customer satisfaction and these customers are indeed quite satisfied.

March 31, 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Hi Dave, thank you so much for taking the time to leave such a comprehensive review. We were really pleased to read how happy you are and how well the team have looked after you. Thanks again!

Rated 5 out of 5 stars

Absolutely brilliant.

Anwyl have been outstanding throughout the entire process, from viewing the show home to purchasing, moving in, and resolving any issues. Their team has been attentive, friendly, and incredibly helpful. They've made buying and moving into our first home a seamless experience, and I would highly recommend Anwyl to anyone looking for an stress-free and positive homebuying experience. We’re incredibly happy at Eagles Green.

March 26, 2026
Unprompted review
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Reply from Anwyl Homes

Thanks Scott, our team at Eagles Green really appreciate your comments. Thank you.

Rated 5 out of 5 stars

Great experience

We’ve had a great experience with Anwyl. Stacey and the team have been professional, helpful, and quick to arrange appointments to resolve snagging issues in a timely manner. The team who came to fix the issues did a very good job and completed the work to a high standard. We really appreciate their support and communication throughout.

March 30, 2026
Unprompted review
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Reply from Anwyl Homes

Thank you for taking the time to leave this review, all our team work hard to provide a great service to our customers, so it's really rewarding when they receive this feedback. Thank you.

Rated 5 out of 5 stars

Chris

Chris - sealed, sanded and painted about sockets after electricians came and left a few bits about. Friendly , helpful and cleaned up fully after himself. 10/10

March 26, 2026
Unprompted review
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Reply from Anwyl Homes

Thanks Connor

Rated 5 out of 5 stars

The sales staff were excellent and…

The sales staff were excellent and looked after me throughout the whole process.
The house is well designed and lovely to live in.
Anwyl have exceeded my expectations.

March 26, 2026
Unprompted review
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Reply from Anwyl Homes

Hi Carol, thank you for your review about your experience with Anwyl Homes, it is appreciated.

Rated 5 out of 5 stars

Lee has been fabulous addressing our…

Lee has been fabulous addressing our issues, going over and above what he was scheduled to do , dealing with other problems that had been left by other workers too. It’s so reassuring to have such a competent , knowledgeable person who goes out of his way to be of assistance . Thank you

March 25, 2026
Unprompted review
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Reply from Anwyl Homes

Hi Carol, thank you for taking the time to leave this review for Lee!

Rated 5 out of 5 stars

Richard to the rescue again!

Richard Nelson has been a fantastic support since moving in. He has been to the house 3 times now to complete snag work and is scheduled to come back again to complete some follow up work. Richard is great, he just gets on with everything and keeps me updated. Always a pleasure when I am told Richard is completing snag work for me. Thanks 😊

March 24, 2026
Unprompted review
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Reply from Anwyl Homes

Hi Suzanne, thank you for taking the time to leave this review for Richard!

Rated 5 out of 5 stars

Repair

Really lovely, friendly and professional fixed the original issue quickly and also did an additional repair while he was here so that someone else wouldn’t need to come out again. Really appreciated the extra help and the care he took. Would definitely recommend Paul Higham

March 24, 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Thanks Amanda.

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