Anwyl Homes Reviews 

1,794
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 516 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly approach, making interactions pleasant and efficient. Reviewers frequently highlight the prompt resolution of issues and the high standard of work, ensuring satisfaction with their new homes. The sales team is often commended for their supportive guidance throughout the buying process, while technicians are appreciated for their tidiness and attention to detail. However, some customers also noted concerns regarding the initial build quality, including issues like mould and missing insulation. A few other people also felt that customer service sometimes downplayed problems or lacked sufficient support when significant issues arose, such as plumbing concerns.

What people talk about most

Staff

Customers had positive experiences with staff, frequently describing them as professional, knowledgeable,... See more

Service

Customers consistently note positive experiences with service, praising the professionalism, knowledge, and... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness,... See more

Quality

Users describe positive interactions with quality, with many reviewers expressing satisfaction with the build... See more

Location

People report positive experiences with location, with many customers expressing satisfaction with their new... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chris from Anwyl , along with Glynn from Bluesky plumbing were both very pleasant. They came to sort out enjoy that was rescheduled and informed me what they were doing every step of the way. Chr... See more

Rated 5 out of 5 stars

Stacey is the coordinator for our development (deva green) and she has been assisting us with our snag work. Stacey always tries to fit in last minute appointments where there is a cancellation which... See more

Company replied

Rated 5 out of 5 stars

Anwyl Eagle'sGreen, we were so impressed with everyone from day 1, our first meeting with Debbie in the sales office to the after care we received from Ian once we had moved in. Debbie and Emma gu... See more

Rated 5 out of 5 stars

Chris is professional when attending our house. He is very skilled and personable. We are happy with the service provided and would highly recommend Chris. He carried out work on 2 occasions, the late... See more


Company details

  1. Home Builder
  2. Housing Development

Written by the company

We're Anwyl - the family home builder We started life as a woodworking business, founded by our great-grandparents over 90 years ago. By 1980, we were crafting thoughtfully designed homes for over 250 families every year These days, you’ll find us at our new offices in Ewloe, Flintshire, and Chorley, Lancashire. We now build around 800 new homes per year. Not bad considering we still give each one the family seal of approval. Drop into one of our developments for a cuppa if you’re in the area. We can’t wait to welcome you h


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically takes over 1 month to reply

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4.8

All reviews

(1,794)

513 reviews in the last 12 months

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Rated 5 out of 5 stars

We have to say that Steph and Kelly at…

We have to say that Steph and Kelly at Priory Gardens were both fantastic. All queries answered promptly and efficiently without any hassle. Nothing was too much trouble and both had the patience to let us make a decision without force or pushing. We can’t praise them enough. Many thanks ladies.

June 30, 2025
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Hi Denise, thank you for your review and your comments about our team at Priory Gardens. We wish you many more years of happiness in your New Anwyl Home.

Rated 1 out of 5 stars

Don’t Bother

We moved in, in September the house was filthy I could write my name in the dust, customer service after care do the bare minimum the site agent fobs you off until after the 4 week call, the finish is not great on a house that cost£400000

March 20, 2026
Unprompted review
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Reply from Anwyl Homes

Hi Lee, we were really sorry to read this review. Having looked into your comments, there were no notes on your handover paperwork to record your home as being unclean? We can only apologise you are disappointed with your new home.

Rated 5 out of 5 stars

Technician Paul H was superb

Our technician Paul H was superb. Really polite, friendly and respectful of the property. Also signposted what he would be doing, offering me options and recommendations where appropriate. He also chatted through some general property maintenance tips, products he trusts etc. Top guy, a credit.to the team.

March 19, 2026
Unprompted review
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Reply from Anwyl Homes

Thanks Charles, Paul really appreciated your comments

Rated 5 out of 5 stars

The technician

The technician, Chris Appleton, arrived promptly and was extremely polite and professional. The work was carried out to a very high standard and we are very pleased with the outcome.

March 19, 2026
Unprompted review
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Reply from Anwyl Homes

Hi Ian, thank you for taking the time to leave this review

Rated 5 out of 5 stars

Front door fixed

Paul arrived earlier than scheduled after a cancellation, he diagnosed the issue with my front door and got it fixed in a jiffy.
Great service, polite and professional friendly service.

March 19, 2026
Unprompted review
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Reply from Anwyl Homes

Thank you Rob, glad to read how quickly we got your door sorted.

Rated 5 out of 5 stars

Thanks to Anwyl customer care.Mr…

Thanks to Anwyl customer care.Mr Richard Nelson ,anwyl customer care technician came and fixed the problem with dish washer door.He was very professional and gentle.Thank you Richard.

March 17, 2026
Unprompted review
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Reply from Anwyl Homes

Thanks Joseph

Rated 5 out of 5 stars

Lee Ashworth

We were having trouble with our doors closing. Lee popped round and fixed this without any issues and was very friendly.

March 12, 2026
Unprompted review
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Reply from Anwyl Homes

Thanks Paddy

Rated 5 out of 5 stars

The customer service is very robust

The customer service is very robust. From the sales team to the site management team, I cannot fault them. We were giving consistent update on the development from start till we were handed our key.

We had few snags in our property, but the site manager Keith and Andy were always there. Before we knock the door was always open. I cannot fault the customer service led by Louise and the site management team in any way shape or form.

November 28, 2025
Unprompted review
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Reply from Anwyl Homes

Hi Godfrey, thank you for this great review about our Winnington Place development. We wish you many more years of happiness in your New Anwyl Home.

Rated 5 out of 5 stars

We had Richard over to fit a new front…

We had Richard over to fit a new front door as the original door was a bit bent at the top and didn't close properly.
All the process was very smooth and Richard instaled the new one very nice.
Great service over all.

March 4, 2026
Unprompted review
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Reply from Anwyl Homes

Thank you Dan, Richard appreciated you taking the time to leave this review.

Rated 5 out of 5 stars

Great work, very meticulous, recommmended

We had some work done by Tony Murray, including filling the gaps under the window sill and painting the bay window. He was meticulous and paid great attention to detail. We are very happy with the result and would definitely recommend him, thanks Tony!

March 10, 2026
Unprompted review
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Reply from Anwyl Homes

Thank you Min!

Rated 5 out of 5 stars

The lads that came to do flooring on…any

The lads that came to do flooring on our landing were brilliant.They were tidy,and did the job perfectly,when they finished you couldn't tell anyone had been here!The lads were called Richard and Tony,we cannot thank them enough for the work.Our address is 26 Starling Place Catterall (Plot 35).Thank you Anwyl Homes for employing such good people.

March 6, 2026
Unprompted review
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Reply from Anwyl Homes

Hi William, thank you for your review about 2 of our Customer Service team, the lads really appreciated it.

Rated 5 out of 5 stars

Cold issue

Chris came out to investigate some issues weve been having. He was very pleasant and professional to deal with. I appreciated the effort he put in and the care he gave to the property. I hope things move quicker for us to find the cause of our issue. Thank you.

March 5, 2026
Unprompted review
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Reply from Anwyl Homes

Thank you Naomi, we will certainly get to the bottom of all issues.

Rated 5 out of 5 stars

Paul replaced an internal door handle

Paul replaced an internal door handle, he was careful and professional and interested in how we were putting our mark on the house. Second time he’s been to our house for a snag and no problem at all with Paul.

This is the second time a door handle has gone floppy & my concern is the handle failing entirely and trapping us in a room or unable to access it including our dog. I really wish Anwyl used higher quality fittings for high traffic areas etc.

March 3, 2026
Unprompted review
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Reply from Anwyl Homes

Hi Philip, thank you for your review about Paul, it is appreciated. We can assure you we do use high quality fixtures and fittings in our home, sometimes issues can happen and it is for this reason that we have our 2 year developer warranty.

Rated 5 out of 5 stars

Persistent leak from upstairs bathroom…

Persistent leak from upstairs bathroom caused damage to our sitting room ceiling.The builder Anwyl has repaired the damage and repaired the decorations to a very high standard.
Excellent repainting job done by Richard Nelson, who was efficient and approachable. Many thanks!

February 24, 2026
Unprompted review
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Reply from Anwyl Homes

Hi Suzanne, sorry to hear about the leak but really pleased our team fixed everything for you, thank you.

Rated 5 out of 5 stars

Chris and rich have been great

Chris and rich have been great. Super professional, super polite and completed all assigned tasks efficiently and effectively. Thank you guys

February 27, 2026
Unprompted review
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Reply from Anwyl Homes

Thanks Natalie

Rated 5 out of 5 stars

Decoration around extract fan

Rich Nelson arrived on Wednesday morning to carry out decoration works around the extract fan within our onsuite. There was water residual due to a problem with the condensate pipe. Rich has done an amazing job which is now all complete. It's a pleasure meeting and speaking with Rich. From matt and Francesca

February 25, 2026
Unprompted review
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Reply from Anwyl Homes

Thank you Matt & Francesca, great to read Rich did an amazing job!

Rated 5 out of 5 stars

Great service from Chris Appleton

I had Chris Appleton come and fix some of the snags on the house after we bought it. He was here for 3 days and was friendly and pleasant. He got everything done and worked around me and 2 babies always accommodating around naps and babies needs to where he was working. Thank you Chris

February 25, 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Hi Katie, thank you for this review, all our team are thoughtful and do their best to work around our homeowners, so thank you for showing your appreciation.

Rated 5 out of 5 stars

Lee needed to sort hallway door as not…

Lee needed to sort hallway door as not closing to ‘the keep’ explained packing out hinges and ‘keep’ to sort. Also fixed both ensuite doors that were sticking at top and not closing. Excellent work and very clean and tidy.

February 23, 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Thanks Stuart, glad Lee fixed your doors for you!

Rated 5 out of 5 stars

Really helpful

Really helpful, couldn’t resolve all our issues but spoke to the site on our behalf.

February 24, 2026
Unprompted review
Anwyl Homes logo

Reply from Anwyl Homes

Thanks Michael

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