Any-lamp Reviews 

8,514
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 139 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide range of high-quality products available at competitive prices, often finding exactly what they need. Many appreciate the efficient ordering process, noting the ease of use on the website and quick dispatch. The service is frequently highlighted for its excellence, with staff providing helpful advice and promptly resolving any issues, including honoring warranties. Products are typically well-packaged and arrive quickly, often sooner than expected. However, some customers also noted occasional issues with delivery, including items arriving damaged or experiencing delays and non-delivery. Concerns were also raised regarding high shipping costs, particularly for smaller orders, and a lack of clarity on VAT for international deliveries. A few people mentioned discrepancies between website product descriptions and received items, or encountered difficulties with the online ordering system, such as address acceptance or minimum order requirements.

What people talk about most

Product

Consumers generally find the products to be positive, with many praising the great selection, quality, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the prompt and quick... See more

Price

Customers consistently note positive experiences with price, often describing them as competitive,... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, prompt delivery, and... See more

Order

People report positive experiences with order, highlighting easy ordering processes, quick delivery, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Too expensive. Their ads don't make it clear re delivery's to the UK. The discount free delivery is only for orders over £150 per single item, not the complete order. Also, VAT is still chargeable... See more

Company replied

Rated 5 out of 5 stars

Ordered some bulbs quite a while back, only belatedly found out several had been damaged in transit, no question from Any-Lamp however and replacements sent out straight away and a good will gesture f... See more

Rated 5 out of 5 stars

Yet two more of the GU5.3, 50W replacement, Warm White and wide angle bulbs (very expensive from Phillips) that I bought from Any-Lamp have failed within the guarantee period, and these were replaced... See more

Rated 5 out of 5 stars

This company stocks a vast range of lamps and fluorescent tubes and provides advice if you're not sure what you need. I have LED fluorescent tubes in my attic and the sales team told me exactly which... See more



Company details

  1. Lighting Store
  2. Light Bulb Supplier
  3. Lighting Consultant
  4. Lighting Wholesaler

Information provided by various external sources

At Any-Lamp, we're dedicated to finding the perfect solution to your lighting requirements at the most competitive prices. We stock a huge variety of lighting products including specialist ones that you're unlikely to find elsewhere. Better still, our extensive range of LED lights and fixtures will help you reduce your energy bills.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

9K reviews

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4.4

All reviews

(8,514)

138 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

LED tubes failed…

LED tubes bought previously failed within the warranty period. Contacted customer services and had to send photographs.
After this, replacement lamps were sent with no problem and was kept up to date throughout the process.

April 17, 2025
Rated 1 out of 5 stars

Both LED tubes (two) broken on…

Both LED tubes (two) broken on delivery, I was not prepared to pay for return so had no option but to purchase two more from a local supplier.
Suggest in the future either add appropriate packing to the package or find a better delivery company. Preferably one that cares.

April 16, 2025
Any-lamp logo

Reply from Any-lamp

Dear Tony

Thank you for your feedback and review of Any-Lamp.co.uk

I am very sorry to learn that the tubes arrived damaged from our courier. I will leave internal feedback regarding this. Please note we do not need any damaged items returned to us. The protocol would be to resend or refund depending on the customers needs.

I do not see that you raised a Service Request through our website or contact Customer Service for a refund or resend.

As such, I will ensure they contact you within the hour to accommodate your needs.

Kind regards,

Paul

Any-Lamp Team

Rated 1 out of 5 stars

Avoid

The parcel never arrived. The promised email which was supposed to tell me the parcel was en route never arrived. The telephone help centre is only available for two and a half hours three days a week - not very helpful. I will now attempt to get my money back. Would absolutely not use again.

April 29, 2025
Any-lamp logo

Reply from Any-lamp

Dear Georgina,

Thank you for your feedback and review of Any-Lamp.co.uk.

I am very sorry that you did not receive your order. I have tracked the order with DPD and it appears they are returning the order back to our warehouse but they did not state why. As far as I can tell the address you provided is correct.

I have contacted our admin team to ensure you are refunded asap. Please accept my sincere apologies and I will ensure feedback is provided to DPD.

Also, our opening telephone hours for consumer customers are Tuesday-Thursday: 08:30-11am but you can always email info@any-lamp.co.uk and we will respond within 1 day.

Kind regards,

Paul

Any-Lamp Team

Rated 1 out of 5 stars

The item was never delivered and they refused to do anything about it

The item was never delivered. DPD, also at fault — told me after I called this was because the address they had was incomplete (though in tracking it just said we were not home every time they tried to deliver; I was home and I have a Ring - they never actually tried to deliver). Indeed, the address DPD had received seemed incomplete as I can see from the email Any-Lamp sent. After DPD said the sender had to handle the incomplete address, I called customer service at Any Lamp but they would not accept they had sent DPD an incomplete address though I could see they did in an email. They clearly had the correct address on file, as when they read me the address they had for me it was actually the correct one. Nonetheless they sent DPD a incimplete address. Clearly their systems missed out part of the address but customer service would not accept this. Finally they said the can check with DPD but it’s not really worth it since DPD would only get back to them in 5 days — as if it’s my fault they’re using a service that doesn’t work well. In any case a few weeks have passed since then, and I have not heard anything from Any Lamp. Very poor

March 14, 2025
Any-lamp logo

Reply from Any-lamp

Dear Itamar

Thank you for your feedback and review of Any-Lamp.co.uk.

I am very sorry to learn of the difficulties you had trying to receive your order from DPD. Given the information provided, it is unclear how DPD received the wrong address as you placed the order on our website. The only information provided to DPD from us would be from what you entered on our website.

Nevertheless, I acknowledge and appreciate your frustrations in this matter. I can see the order has been retuned to our warehouse and that you successfully applied a charge back.

If you are to ever order from us again, I advise you contact Customer Service first as they can place the order for you and ensure that all details pertaining to the delivery are correct.

Kind regards,

Paul

Any-Lamp Team

Rated 5 out of 5 stars

Philips Master GU10s

I ordered the Philips Master GU10s. I could pick a specific beam angle and CRI and they did not disappoint. A great product and it transforms the room.

April 2, 2025
Rated 1 out of 5 stars

the lamp i ordered was never delivered

the lamp i ordered was never delivered. I contacted them and they agreed . ,but still have to wait 5 days for a refund

March 7, 2025
Any-lamp logo

Reply from Any-lamp

Hi!
I'm sorry your delivery never arrived, we send several thousand parcels a day and luckily this happens very rarely... I'm glad we could help you though. A refund can sometimes take a few business days depending on the bank, I'm sorry you had to wait a little longer in your case.

Team
Any-lamp

Rated 3 out of 5 stars

Let down by the delivery contractor and poor packaging

Good product at a reasonable price, but the delivery contractor, DPD, was very poor. Delivery was late with the courier claiming he could not find the address (laughable, easy to find) and then dumped on the doorstep with damaged packaging. Very lucky that product damage was minimal. Reported to Any-lamp, but no response.

March 3, 2025
Any-lamp logo

Reply from Any-lamp

Hi!
I am sorry to hear that your shipment from us was so badly treated by DPD. However, I am glad that the products survived anyway (at least the packaging made it's job). When contacting us, please make sure you use the correct email address for us (not the no-reply address). We normally reply within one working day. The correct address to contact us is: info@any-lamp.co.uk

Kind regards,
Team Any-lamp

Rated 5 out of 5 stars

Spot on service and product

I received some helpful advice which made it easier to chose the most suitable high bay light for our dance studio.
Delivery was remarkably quick and the light fitting, polycarbonate shade and diffuser are just perfect.
The cost of the Noxion LED fittings were very reasonable compared to some other similar ones from other suppliers.
I definitely will use Any-Lamp again.

February 24, 2025
Rated 1 out of 5 stars

Their packaging is poor for the…

Their packaging is poor for the sensitive Items they sent out.
One of my lights is NOT working

February 18, 2025
Any-lamp logo

Reply from Any-lamp

Thank you for your feedback and review of Any-Lamp.

I am sorry to learn of your negative feedback. Our warehouse do take diligence packing and shipping our products, however, as LED tubes are quite fragile, damage can happen in transit.

I can see you have not taken the opportunity to contact our Customer Service team so they can offer you a solution. As such, I will instruct them to contact you within the hour to accommodate your needs.

Kind regards,

Paul

Any-Lamp Team

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