Aosom CA Reviews 7,670

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 3,628 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the promptness and reliability of the delivery service, noting that products often arrive earlier than expected and are well-packaged. Many people are satisfied with the quality of the products, finding them to be exactly as described and often exceeding expectations for the price paid. The ordering process is generally described as easy and efficient, with good communication regarding shipment tracking. Reviewers also appreciate the competitive pricing and the availability of discount codes and free shipping. However, some customers also noted issues with product quality, such as missing parts, misaligned holes, or items being flimsy and not as sturdy as expected. There were also instances where products did not match the description or image online, and some experienced delays in delivery or received defective items.

What people talk about most

Product

Consumers generally express satisfaction with the products, often highlighting their quality and how well... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast and prompt delivery... See more

Quality

Reviewers mention positive feedback about quality, with many consumers expressing satisfaction with the... See more

Order

Clients share positive opinions on order, with many reviewers highlighting the ease of ordering and the... See more

Price

Customers had positive experiences with price, often describing them as great, good, and very reasonable for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Was extremely easy to follow your website. Locating things I might be interested in with great prices usually followed by a coupon ( wow ). Shipping was prompt and product safely delivered. I will co... See more

Rated 5 out of 5 stars

I bought a massage armchair and I loved it so much, I bought another one. The chairs are exactly what I was looking for, firm but comfortable, the right colour for me, and just wonderful. And not only... See more

Rated 5 out of 5 stars

Order processing and shipment tracking were all good. Installation instructions were confusing. A video would have been helpful. I like the idea of adding more sections as the plant grows.

Rated 5 out of 5 stars

First time using Aosom CA. The order was easy to submit. Once submited I received emails with the the status of the shipment along with tracking info. It was stated when the shipment was going to a... See more


Company details

  1. Home & Garden

Information provided by various external sources

Shop online with Aosom.ca and discover our wide range of products for your home, office, pets, as well as outdoor and party items. All with free shipping!


Contact info

  • Finch Avenue East 5590, M1B 1T1, Toronto, United States

  • aosom.ca

4.5

Excellent

TrustScore 4.5 out of 5

8K reviews

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Rated 5 out of 5 stars

Water fountain…

purchased a water fountain for our deck, it was exactly as described and easy to assemble. and as a senior it was fabulous to have it delivered right to my front door. couldn't have managed it on my own from a store. will definitely purchase from this company again!

June 5, 2026
Rated 3 out of 5 stars

Ordered lazy boy chair

Ordered lazy boy chair. Did not realize it came unassembled!
Picture seems larger in size. Wish the back portion was taller for a man to sit with head rested on back
The massage feature .. is much more noisier than expected.

June 9, 2026
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Reply from Aosom CA

Thank you for leaving us the review and letting us know your concern about the product.
At Aosom, we highly value the opinions of our customers. We apologize for any inconvenience caused and will ensure to pass on your feedback to the relevant department for further action.
If you have any questions or concerns regarding your purchase, please do not hesitate to contact our customer service center at customerservice@aosom.ca or call us at 1-877-792-6080 (9:00-4:00 PM Mon-Fri) to get further assistance.
Thank you for choosing Aosom.

Rated 3 out of 5 stars

Although Aosom did its delivery job…

Although Aosom did its delivery job just fine, I am *very* disappointed in the product shipped. The legs are so spindly and unstable that I am astounded the product shipped as-is from factory. "OutSunny" should be ashamed of their quality control. Absolute garbage and unusable product. $120 down the drain.

June 8, 2026
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Reply from Aosom CA

Thank you for leaving us the review and letting us know your concern about the product.
At Aosom, we highly value the opinions of our customers. We greatly apologize for any inconvenience caused. We are reaching out to you to solve this issue in a timely manner.
If you have any questions or concerns regarding your purchase, please do not hesitate to contact our customer service center at customerservice@aosom.ca or call us at 1-877-792-6080 (9:00-4:00 PM Mon-Fri) to get further assistance.
Thank you again for your patience and looking forward to hearing back from you.

Rated 3 out of 5 stars

No replacement cover available for our 3 year old Outsunny gazebo!!

The model of Outsunny gazebo that I had purchased from AOSOM, a couple of years ago, did not have a replacement fabric top available to purchase from Aosom, so I had to purchase one that was meant for another 10’ x 10’ model and it unfortunately required quite a bit of modifications to the gazebo structure in order for it to fit properly.
After putting the new cover on the gazebo we also noticed an area on the replacement cover that had a defect/cut that went almost all the way through the fabric, so we ended up putting a piece of duct tape over it so that it hopefully wouldn’t rip any further.

June 8, 2026
Aosom CA logo

Reply from Aosom CA

Thank you for leaving us the review and letting us know your concern about the product.
At Aosom, we highly value the opinions of our customers. We greatly apologize for any inconvenience caused. We are reaching out to you to solve this issue in a timely manner.
If you have any questions or concerns regarding your purchase, please do not hesitate to contact our customer service center at customerservice@aosom.ca or call us at 1-877-792-6080 (9:00-4:00 PM Mon-Fri) to get further assistance.
Thank you again for your patience and looking forward to hearing back from you.

Rated 3 out of 5 stars

Installation ruins an otherwise good product

I would give the product a 4.5 rating and the delivery was on time and all parts were accounted for. But the instructions were inadequate. I realize the fault lies with Outsunny but if you are a reseller you should be able to provide some guidance with the installation. No videos exist for my model and it is one of the least straightforward installs out there I had to figure out the roof panels for myself and did not follow the manual to successfully complete the roof. The overall rating would be 3.5

June 8, 2026
Aosom CA logo

Reply from Aosom CA

Thank you for leaving us the review and letting us know your concern about the product.
We understand how frustrating it can be when assembly steps are not clear. Please know that we are already working on improving our manuals to make them more user‑friendly with better illustrations and clearer language. Your input is very valuable in helping us make these improvements. If you need any assistance with assembly, please do not hesitate to contact us directly – we are happy to help.

Rated 5 out of 5 stars

The product came fast

The product came fast. When we had an issue of 2 incorrect pieces sent they were replaced fairly fast. Only issue was there was no communication about new pieces being sent or not having me sent messages that I was not happy because I did not know they were being replaced. Have not set up yet as we had family emergency.

June 8, 2026

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