Aosom CA Reviews 7,669

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 3,628 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the promptness and reliability of the delivery service, noting that products often arrive earlier than expected and are well-packaged. Many people are satisfied with the quality of the products, finding them to be exactly as described and often exceeding expectations for the price paid. The ordering process is generally described as easy and efficient, with good communication regarding shipment tracking. Reviewers also appreciate the competitive pricing and the availability of discount codes and free shipping. However, some customers also noted issues with product quality, such as missing parts, misaligned holes, or items being flimsy and not as sturdy as expected. There were also instances where products did not match the description or image online, and some experienced delays in delivery or received defective items.

What people talk about most

Product

Consumers generally express satisfaction with the products, often highlighting their quality and how well... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast and prompt delivery... See more

Quality

Reviewers mention positive feedback about quality, with many consumers expressing satisfaction with the... See more

Order

Clients share positive opinions on order, with many reviewers highlighting the ease of ordering and the... See more

Price

Customers had positive experiences with price, often describing them as great, good, and very reasonable for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Was extremely easy to follow your website. Locating things I might be interested in with great prices usually followed by a coupon ( wow ). Shipping was prompt and product safely delivered. I will co... See more

Rated 5 out of 5 stars

I bought a massage armchair and I loved it so much, I bought another one. The chairs are exactly what I was looking for, firm but comfortable, the right colour for me, and just wonderful. And not only... See more

Rated 5 out of 5 stars

Order processing and shipment tracking were all good. Installation instructions were confusing. A video would have been helpful. I like the idea of adding more sections as the plant grows.

Rated 5 out of 5 stars

First time using Aosom CA. The order was easy to submit. Once submited I received emails with the the status of the shipment along with tracking info. It was stated when the shipment was going to a... See more


Company details

  1. Home & Garden

Information provided by various external sources

Shop online with Aosom.ca and discover our wide range of products for your home, office, pets, as well as outdoor and party items. All with free shipping!


Contact info

  • Finch Avenue East 5590, M1B 1T1, Toronto, United States

  • aosom.ca

4.5

Excellent

TrustScore 4.5 out of 5

8K reviews

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Asks customers to review

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Rated 1 out of 5 stars

Won’t shop here again.

I had 4 very unhelpful interactions by email. Received absolutely NO assistance from customer service. I asked them to cancel my order. They lied that the items were already shipped. According to FedEx they hadn’t picked it up yet. Product is ok. Just ok. Holes don’t line up and screws were missing. I won’t shop here again. It’s really too bad because I see many items that interest me. I’ll give my money to another company.

June 5, 2026
Aosom CA logo

Reply from Aosom CA

Thank you for leaving us the review and letting us know your concern about the product.
At Aosom, we highly value the opinions of our customers. We greatly apologize for any inconvenience caused. We are reaching out to you to solve this issue in a timely manner.
If you have any questions or concerns regarding your purchase, please do not hesitate to contact our customer service center at customerservice@aosom.ca or call us at 1-877-792-6080 (9:00-4:00 PM Mon-Fri) to get further assistance.
Thank you again for your patience and looking forward to hearing back from you.

Rated 5 out of 5 stars

Great company!

Every purchase I have made from Aosom has been easy, fast delivery, great products, great prices! I tell everyone about Aosom all the time!

June 5, 2026
Rated 4 out of 5 stars

Quick delivery

Quick delivery, haven’t t open boxes yet. But highly recommend. I was hoping you would have priced matched but it is what it is. So far impressed. When I open boxes this weekend I’ll know.

June 5, 2026
Rated 1 out of 5 stars

This company is not trustworthy


This company is not trustworthy — their product quality has become worse than the cheapest knockoffs, and their customer service is anything but. It's not about the money for me; it's about trust, and I simply can't trust them anymore.

Their policy seems to be: take your money and goodbye, Charlie. They will never take responsibility for their faulty products.

May 31, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic chair and great delivery service

I bought a massage armchair and I loved it so much, I bought another one. The chairs are exactly what I was looking for, firm but comfortable, the right colour for me, and just wonderful. And not only was the delivery of both chairs great, they were good to put together.

June 5, 2026

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