Was extremely easy to follow your website. Locating things I might be interested in with great prices usually followed by a coupon ( wow ). Shipping was prompt and product safely delivered. I will co... See more
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Review summary
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I bought a massage armchair and I loved it so much, I bought another one. The chairs are exactly what I was looking for, firm but comfortable, the right colour for me, and just wonderful. And not only... See more
Order processing and shipment tracking were all good. Installation instructions were confusing. A video would have been helpful. I like the idea of adding more sections as the plant grows.
First time using Aosom CA. The order was easy to submit. Once submited I received emails with the the status of the shipment along with tracking info. It was stated when the shipment was going to a... See more
Company details
Information provided by various external sources
Shop online with Aosom.ca and discover our wide range of products for your home, office, pets, as well as outdoor and party items. All with free shipping!
Contact info
Finch Avenue East 5590, M1B 1T1, Toronto, United States
- aosom.ca
4.5
Excellent
8K reviews
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Won’t shop here again.
I had 4 very unhelpful interactions by email. Received absolutely NO assistance from customer service. I asked them to cancel my order. They lied that the items were already shipped. According to FedEx they hadn’t picked it up yet. Product is ok. Just ok. Holes don’t line up and screws were missing. I won’t shop here again. It’s really too bad because I see many items that interest me. I’ll give my money to another company.
June 5, 2026
Reply from Aosom CA
Thank you for leaving us the review and letting us know your concern about the product.
At Aosom, we highly value the opinions of our customers. We greatly apologize for any inconvenience caused. We are reaching out to you to solve this issue in a timely manner.
If you have any questions or concerns regarding your purchase, please do not hesitate to contact our customer service center at customerservice@aosom.ca or call us at 1-877-792-6080 (9:00-4:00 PM Mon-Fri) to get further assistance.
Thank you again for your patience and looking forward to hearing back from you.
Came much quicker than expected and the…
Came much quicker than expected and the delivery was exceptional.
May 29, 2026
Excellent service fast delivery very…
Excellent service fast delivery very happy with the product easy assemble. I need another one. I’d buy it again actually it’s better than what I expected. Thank you.
May 29, 2026
Great company!
Every purchase I have made from Aosom has been easy, fast delivery, great products, great prices! I tell everyone about Aosom all the time!
June 5, 2026
That they LOVED it and were surprised and VERY VERY HAPPY
GIVING GOOD SERVICE WITH YOUR PRODUCT AND SPEEDY SERVICE
May 29, 2026
Quick delivery
Quick delivery, haven’t t open boxes yet. But highly recommend. I was hoping you would have priced matched but it is what it is. So far impressed. When I open boxes this weekend I’ll know.
June 5, 2026
This company is not trustworthy
This company is not trustworthy — their product quality has become worse than the cheapest knockoffs, and their customer service is anything but. It's not about the money for me; it's about trust, and I simply can't trust them anymore.
Their policy seems to be: take your money and goodbye, Charlie. They will never take responsibility for their faulty products.
May 31, 2026
Unprompted review
product and price
June 5, 2026
Great rocking outdoor rocking chair
It arrived in very good time and shipping was FREE! It looks great!
June 5, 2026
Trellis & planter just as described
Trellis & planter just as described. Easy to assemble. Just what I wanted. Price was good. Arrived as advised. No damage.
June 5, 2026
Fantastic chair and great delivery service
I bought a massage armchair and I loved it so much, I bought another one. The chairs are exactly what I was looking for, firm but comfortable, the right colour for me, and just wonderful. And not only was the delivery of both chairs great, they were good to put together.
June 5, 2026
The item was delivered ahead of time.
June 5, 2026
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