Product was good. Solid at a reasonable price and looks attractive. Assembly instructions were generally quite clear (does take over 2 hours to assemble and needs a 2nd person at some stages). Much b... See more
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Review summary
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Nice little unit which fit its purpose. Reasonable quality for the price. Fairly basic to construct flat pack and easy follow instructions. Skimped on screw covers which if you use what is provided sp... See more
Good product, good price and quickly delivered. Would be 5 stars but small amount of damage - possibly transit damage either en-route from China or locally in UK
This is a good company selling keenly priced equipment. I had a change of heart after ordering and delivery and requested a refund. The company offered me a discount if I kept the goods instead of ret... See more
Company details
Written by the company
An online e-commerce retailer since 2012, we sell a range of homeware, kitchen, garden and outdoor, pet, office and car products to our U.K. customers across our six brands: HOMCOM, Outsunny, PawHut, Vinsetto, kleankin and DURHAND. We offer: Free UK delivery, 30 day Product Return Policy ( terms & conditions to apply), Unbeatable Prices in the Online Market.
Aosom UK | Home Furniture, Garden Furniture, Pets, Sports, Baby
Written by the company
- Customers love us because:
- We offer free delivery on all orders. We dispatch within 1 working day! We are UK based! We offer customer service support Monday to Friday and online chat!
Contact info
1 Northampton Cross Logistics Park, NN4 9FH, Northampton, United Kingdom
- 0800 240 4050
- aosom.co.uk
4.4
Excellent
17K reviews
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Super company
A good service from ordering process through to delivery. Really competitive price and quality products.
July 9, 2026
Would use again
The communication and tracking was great, the parcel arrived on time and is exactly as described. Would shop directly with Aosom UK again!
July 10, 2026
May use AI-assist with repliesRead more
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Would have given 5stars for service but…
Would have given 5stars for service but for a problem with the delivery and customer service. It was delivered to the wrong house and I couldn't even identify where it could have been delivered as it was just a picture of the parcel and floor. DPD couldn't help had to call the seller who then required a form to be completed and it would take days for it to be investigated. Thankfully the people who it was delivered to incorrectly brought it to me. Products great.
July 2, 2026
Reply from Aosom UK | Online Store
Dear Paula,
Thank you for taking the time to share your valuable feedback. We are pleased to hear that you are happy with the product. However, we are truly sorry to learn about the inconvenience you experienced with the delivery and the support you received.
Please accept our sincere apologies for the parcel being delivered to the wrong address and for the frustration caused during the investigation process. We understand how concerning it must have been not knowing where your parcel had been delivered and having to wait for the matter to be investigated.
We are relieved to hear that the parcel was eventually returned to you by the person who received it, and we appreciate your patience and understanding throughout the situation.
Your feedback has been shared with our relevant teams, as it is invaluable in helping us improve both our delivery process and customer service experience. We are committed to providing a better experience for all our customers.
Kind Regards,
After Sales Team
Fantastic service
Easy to navigate, fantastic selection of item with extremely competitive prices. Great quality products
Quick delivey
July 9, 2026
Quick delivery
July 3, 2026
Order arrived very quickly
Order arrived very quickly, unfortunately there were parts missing and another part damaged. After a couple of emails, all replaced which again arrived quickly. Will use this Company again as it gives value for money, excellent customer service and fast delivery. Quality of furniture is good as well 😃
July 3, 2026
Reply from Aosom UK | Online Store
Dear James,
Thank you for taking the time to share your feedback. We are truly sorry to hear that you were unable to get in touch with a member of our customer support team. This is not the level of service we aim to provide, and we understand how frustrating this must have been.
The Lack of communication comment has been taken seriously and passed forwarded to our relevant team and they will try their best to contact you and assist you in this regard. We appreciate your patience and thank you for bringing this matter to our attention, as your feedback helps us improve our service.
Kind Regards,
After Sale Team
ALL GOOD AND QUICK
July 3, 2026
Great product and quick delivery
Great product, very comfy and exactly what I was after. Quick easy assembly and also very quick delivery.
July 3, 2026
I am alway pleased with my delivers
I am alway pleased with my delivers. Don’t know what I would .i - don’t go out shopping
July 2, 2026
Does the job
Does the job, covers well however the double egg chair cover doesn't look like the photos online, they made it look more of a rigid cover - must be AI, its a thin material but does cover unlike other double egg chair as some have only one metal support at the top of chair, mine has two metal supports so needed a wider cover at the top which this one has.
July 10, 2026
Great orders from here 3rd order in…
Great orders from here 3rd order in recent weeks very reliable and quality product
July 3, 2026
Exactly what I wanted.
The product was exactly what I wanted for my garden. I didn't want to spend too much as Scottish summers are too unpredictable and it may not get a lot of use. Great price. Delivery was quick. Sofa was easy to put together although some parts were a bit fiddly and needed my smaller hands and not my husbands. It's quits light and easy for one person to move into position. I'm happy with the quality.
Very happy now that the rain has finally stopped and we can use it!!
July 9, 2026
I have bought several garden products…
I have bought several garden products from Aosom over the last few years which have all been great value for money. Speedy delivery, no issues at all. I would definitely recommend Aosom.
July 9, 2026
Great product well made and strong…
Great product well made and strong structure
For the money it cost me it’s 10/10
Would recommend it to anyone who wants one
Easy to put together with 2 people
July 2, 2026
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