Product was good. Solid at a reasonable price and looks attractive. Assembly instructions were generally quite clear (does take over 2 hours to assemble and needs a 2nd person at some stages). Much b... See more
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Review summary
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Reviews shaping this summary
Nice little unit which fit its purpose. Reasonable quality for the price. Fairly basic to construct flat pack and easy follow instructions. Skimped on screw covers which if you use what is provided sp... See more
Good product, good price and quickly delivered. Would be 5 stars but small amount of damage - possibly transit damage either en-route from China or locally in UK
This is a good company selling keenly priced equipment. I had a change of heart after ordering and delivery and requested a refund. The company offered me a discount if I kept the goods instead of ret... See more
Company details
Written by the company
An online e-commerce retailer since 2012, we sell a range of homeware, kitchen, garden and outdoor, pet, office and car products to our U.K. customers across our six brands: HOMCOM, Outsunny, PawHut, Vinsetto, kleankin and DURHAND. We offer: Free UK delivery, 30 day Product Return Policy ( terms & conditions to apply), Unbeatable Prices in the Online Market.
Aosom UK | Home Furniture, Garden Furniture, Pets, Sports, Baby
Written by the company
- Customers love us because:
- We offer free delivery on all orders. We dispatch within 1 working day! We are UK based! We offer customer service support Monday to Friday and online chat!
Contact info
1 Northampton Cross Logistics Park, NN4 9FH, Northampton, United Kingdom
- 0800 240 4050
- aosom.co.uk
4.4
Excellent
17K reviews
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Fast delivery
Fast delivery. Patience needed with assembly but unit looks good. Sturdy strong enough to support printer
July 17, 2026
May use AI-assist with repliesRead more
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Reply from Aosom UK | Online Store
Dear Hassan,
Thank you for taking the time to share your feedback.
We are sincerely sorry to hear that you received the item with missing parts not once, but twice. We completely understand how frustrating and disappointing this experience must have been, and we sincerely apologise for the inconvenience caused.
Please accept our sincere apology for this inconvenience.
This is not the standard of quality we aim to provide our customers. Although our customer support team arranged a replacement in an effort to resolve the issue, we regret that the replacement also arrived with missing parts. As a result, we accepted full responsibility and processed a full refund for your order.
Your feedback is extremely valuable to us and has been shared with the relevant team for investigation and to help prevent similar issues from occurring in the future.
Once again, please accept our sincere apologies for the inconvenience.
Kind Regards,
After Sale Team
I absolutely love my little Gazebo but wished I had chosen one with curtains to enable me to ise at all times if the day and not have to be restricted by the sun, , I use it when ever I can and
I absolutely love my little gazebo and use it whenever I can . Service was quick and efficient . Excellent all round . Thank you
July 10, 2026
Good looking set
Arrived quickly, simple to build, looks much better than I imagined and surprisingly comfortable.
July 10, 2026
Highly recommend
I was desperate for a portable mesh raised bed for my dog he was suffering in this awful heat I had solved his issue with a large bed for home and googled for a
Portable one. I couldn’t believe it when I found just the ticket Above all the delivery was free and came next day my aging pug has sailed through the recent heatwave
June 17, 2026
Unprompted review
Fast delivery
Fast delivery, quality items. Great communication. Very pleased with every purchase.
July 16, 2026
great service and delivery very quick…
great service and delivery very quick ordered and delivered withing a couple of days and information provided was great
July 9, 2026
The service has a problem
The service has a problem. So my order got dispatched through DPD in which did get delivered, but the big problem was. As its in 2 large boxes, it got delivered with 1 guy and if you live in a flat they didn't bring it up stairs. I don't blame the driver, I think Aosom has 2 choose a delivery company that is a 2 person job.
July 8, 2026
Reply from Aosom UK | Online Store
Dear David,
Thank you for taking the time to share your feedback.
We are pleased to hear that your order was successfully delivered. However, we are sorry to learn that the delivery experience did not meet your expectations. We understand how difficult it must have been to receive a large, two-box shipment with
only one driver, especially when delivery to an upstairs flat was required. According to the measurements and weights of the item our system automatically assigned the courier teams for the order items. As this item could be brought by a single driver person that is why this Courier Team was assigned, if it would be needed Aosom has 2 Man courier Team as well and the system would auto assign to that specific team.
We appreciate your understanding that this was not the driver's fault. Your comments regarding the delivery arrangements have been shared with our relevant logistics team for review, as feedback like yours helps us evaluate and improve our delivery services for larger items.
Due to safety and security concerns for the customer’s sake, the drivers are not allowed to step into the buildings or houses of the customers and most probably the couriers are supposed to deliver the orders on the flat’s door step if the building’s management and security allow them.
Please accept our sincere apologies for the inconvenience caused, and thank you for bringing this matter to our attention.
Kind Regards,
After Sale Team
Timely delivery
Timely delivery
The instructions were a little convoluted but got there in the end
June 17, 2026
Good product, good price
Good product, good price and quickly delivered. Would be 5 stars but small amount of damage - possibly transit damage either en-route from China or locally in UK
July 16, 2026
We were very happy with the delivery…
We were very happy with the delivery service, and managed to put it together on my own in a reasonable time was very happy with the quality considering the price. I find it quite comfortable as a sofa and a bed, it is in a spare room so will only be used occasionally and seems perfect for that
July 8, 2026
Excellent price quick service
July 16, 2026
Had a couple of problems but customer…
Had a couple of problems but customer services sorted for us.
Good quality service and products
July 8, 2026
Happy with the service
Happy with the service , although the swing had a few issues. The team resolved it
July 9, 2026
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