Apc Pli Reviews 149

I switched from Canada Post to APC because the rates were lower for small businesses, they claim 8-15 business day delivery, and Canada Post was charging nearly the same amount, without tracking. Suffice to say, I'm switching back to Canada Post because even without tracking, at least they export the packages out of the country quickly. I've had multiple overseas packages sit in APC's US warehouse for weeks without moving. I had an order delivered to the completely wrong address on the other side of town, I know this because the delivery person added GPS delivery location of the WRONG ADDRESS. This company is beyond incompetent, and I advise any small business to not use them, however appealing their prices and delivery times might be.

Waiting for something to be shipped from the US to Australia, it's been sitting in their export warehouse since the 15th December. I could have walked there faster to pick up my package.

Package between US(NY) and Belgium. They don't reply on mails. They can't find the package. Worst company ever!

Been waiting for my parcel for nearly 2 months now and was charged a lot of money for shipping received no updates and contacted company many times and no response. Ordered on the 28th September, now 18th November still no parcel awful company and very disappointed.

Awful company. Do not use them. I have been waiting for them to deliverer an item in their US warehouse, but it has been there for 2 weeks. The tracking data said it hasn't moved. There is no explanation or justification for this, just sheer professional incompetence and apparent total lack of interest in providing a service to the customer. I have no idea how they are still in business, why people employ them and how their business practices are even legal.

Incompetence cannot be used as an excuse for these clowns. I am of the opinion they are a group of professional trolls. My package has cleared customs on the 8th September and has been sitting for 2 weeks at their Sydney circus tent. The local carrier Aramex can't do anything. APC will not reply to any communucation I've sent.

No more that’s all I can say…Bad service!

Had ordered a package from New York to New Zealand on July 28. Package has been sitting at L.A. since August 4th according to tracking. After over a month from not moving from L.A. and After 2 weeks of excuses by email, I finally receive the following. No apologyor anything.

Jennifer P. (APC Postal Logistics)
Sep 7, 2022, 10:58 AM EDT

Good morning,

Unfortunately, we are unable to provide an estimated delivery on your shipment. USPS has the parcel and it's out of our control. I do apologize for this inconvenience, however, I suggest at this time you contact the merchant directly for either a refund or replacement of your parcel.

Wow, they are the slowest freight company I've ever experienced. Tracking is terrible also. Companies who use this group are punishing their customers

I would rate 0 stars if I could. Ordered several items from different vendors. All parcels lost? Luckily I got refunds, but this shipping company is full of thieves or a big scam!

slower than slow, tracking updates are bad and update every week or so. dates are unclear, you cant even trace your order and see the specific location it was in, even dhl and fedex had those, someone fire this companyit is SOOOOOOOO bad and i literally mean it

Worst shipping agency ever. I can only assume they are actively training cats in scuba gear to send my package to me. Would be the only explanation for how it could take so long. Customer service learned math in the US. They told me it would be 14 days. When I pointed out it was more than 14 days already (23 total), they told me I needed to use a different start date. It was still over 14 days-even if we looked at it as business days, it was still over.

Why can’t we give ZERO stars?

Updated review with original left in.

Because that’s all this shower deserve.

It’s 7th June & no update on tracking since 20th May.
Tweeted and eventually got a response asking for me tracking number…6 days later no follow up.
Emailed numerous times and no response.

This package is a donation to help fundraise at Given To Live. Post pandemic funds are at a premium so this delay (or has it been stolen by a member of staff, hence avoiding communication?) is keenly felt.

Absolute disgrace.

Original -

Absolutely shocking customer service…to be exact zero.

No tracking update & shipped on 20th May. Perspective - package of same size shipped from US to us in UK arrived with tracking all the way within 6days.

I’ve tweeted. No response.

Emailed twice. No response.

And I notice here that Apc only respond when they can pass the buck.

Appalling.

Very bad service my parcel and in transit from 20 April now are 40 days you can not service I do not recommend

It’s the worst postal service ever! The slowwwwwwwwwEst in the history of slow! In one instance, they shipped an item that was supposed to go to the UAE from the US to the NETHERLANDS and kept it there for 32 days then they sent it back to the UAE !!! Why??!

useless - slow as F getting a package out of their office. the tracking shows they just hold onto it for a week then move it. wt%

It's pretty much impossible to contact them, so if anything goes wrong, there's just nothing you can do.

Trash postal service, package has "en route to destinated country" from 26th of december and its the 16th of february now. Horrible service. I dont know why companies use this international post especially UNIVERSAL MUSIC GROUP one of the BIGGEST MUSIC COMPANIES IN THE WORLD so how they CANT afford better shipping like DHL.

Absolute sh.. company. Forget using the tracking service as it just doesn't work. Trying to phone instead is an absolute joke DONT USE THIS POOR EXCUSE OF A COMPANY

Doesnt attempt to help you at all.. I asked for an update and they repeated what I already knew. don't waste your time.. I thought something was wrong as I've had what are now four packages from London with another postal service that I'd ordered AFTER I ordered this package coming from the USA. The UK is twice as long of a flight from uk than usa... so how on earth can FOUR, FOUR seperate packages.. some with one to two weeks between ordering packages (one id ordered last week is already in New Zealand) arrived before my package from the US.
It literally isn't geographically possible. You can't blame covid either, as other countries have delivered faster than you have.. so why not just take responsibility so you can look at the services you provide so you can do better in the future?