Apeer Doors Reviews 

136
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 43 reviews, reviewers had a great experience with this company. Consumers frequently mention that the robust products offer outstanding security and thermal efficiency, alongside a brilliant selection of beautiful designs and colors. Potential buyers are also very satisfied with the professional team, noting that the entire process from initial enquiry to final installation is completely seamless. Though some reviewers were not happy, a few people experienced frustrating issues such as incorrect product deliveries, fading colors over time, or unexpected draughts after the fitting. These customers mentioned needing extra adjustments or repairs due to doors fading or fitting incorrectly months after the initial installation.

What people talk about most

Product

Users describe satisfaction with the product, frequently praising the fantastic quality, durability, and wide... See more

Quality

Clients share positive opinions on quality, frequently praising the strong, sturdy build and amazing design... See more

Service

Customers consistently note positive experiences with service, expressing delight from start to finish and... See more

Staff

Customers felt high satisfaction regarding the knowledgeable, helpful, and professional team who made the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Door looks great, aperture left for cat flap is correct size. 1 star removed as the Door has required adjustment 1 month after fitting because the door stopped closing! Had to call out fitters to adj... See more

Rated 5 out of 5 stars

Great quality composite door products with an excellent range of colours, styles, glass designs and hardware options. The current promotional offers are brilliant and make the doors good value for the... See more

Company replied

Rated 5 out of 5 stars

Just had an Apeer 70 door fitted by R & A Windows in Sandhurst Berkshire and have to say we are delighted with it. Feels substantial and is well made with excellent security features. Only small issue... See more

Company replied

Rated 5 out of 5 stars

Beautiful door. Just had an Apeer composite door fitted, it’s only been in just over a week but the quality of it seems brilliant. It replaced a stable door, (of which I have had two in 5 year... See more


Company details

  1. Door Manufacturer

Written by the company

Manufacturers of high quality Apeer, Silka and Modo composite doors, selling only to trade window & door companies in UK and Ireland.


Contact info

4.2

Great

TrustScore 4 out of 5

136 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.2

All reviews

(136)

42 reviews in the last 12 months

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Rated 5 out of 5 stars

Great company

Great company to work for!!
As I company we've been number (target)based for a long time need to change that culture to quality based to achieve both.

December 22, 2023
Unprompted review
Rated 5 out of 5 stars

Apeer door WOW

Just bought an Apeer door. I have to say the workmanship and artistry are excellent. It looks amazing. However the single most amazingly satisfying thing is the QUIETNESS. So strong so secure, quiet and and emmintly stylish! It brings our house to life and gives such a great first impression. I’d highly recommend Apeer doors to anyone. I’ll feel safe in my bed tonight!

December 12, 2023
Unprompted review
Rated 5 out of 5 stars

Love working at Aperture Doors

I have been working at Apeer Doors for 6 months now and I Love it. I work with a great team that work hard and have a good laugh with one another. I’ve learnt so much about all the different types of doors that we do, and it’s nice to see the finished product once it’s all done. We are very busy and do make loads of doors each week. It’s a great place to work for.

December 21, 2023
Unprompted review
Rated 1 out of 5 stars

Poor manufacturing, poor customer service

I wish I paid more attention to the negative reviews on here, before we bought a door from Apeer. We bought a silka door costing several thousand pounds, only to arrive with very shoddy workmanship where the glass meets the door. We paid for a premium door and expected one, but apparently their manufacturing is mediocre at best. After we raised the issue with the company that fitted the door, they contacted Apeer and we were told they would send someone to assess the situation. Some days later, a guy came and hastily took two pictures of the door, and didn't even knock on the door. I saw him on our ring doorbell and ran to open the door and talk to him, but he was gone. Amazing customer service. After a month of waiting for their "assessment", they came back and said that the door is of a standard they are happy with, providing no justification or explanation whatsoever. I can provide pictures of the door to anyone who requests them, so they can see how high the Apeer standard is.
Their manufacturing standards and their customer service is ridiculously poor and I would caution anyone thinking of buying anything from them.

October 9, 2023
Unprompted review
Rated 1 out of 5 stars

Not Watertight!

Door was fitted - looked amazing. Then it rained and water leaked in under the glazing. Fitters came back and smeared mastic around the glass and beading - it now looks a cheap mess. Supposed to be airtight, not even watertight. The mastic will deteriorate and the door will leak again. The gasket/seal around the glass is clearly defective. Still waiting for satisfactory resolution.

October 10, 2023
Unprompted review
Rated 1 out of 5 stars

Don’t buy from Apeer

What ever you do…. Don’t buy an Apeer door!!!

My door was faulty after only three months, and even once they had admitted liability I’m still without a replacement door. It’s shocking how a company could produce faulty goods then ignore their legal requirement.

Just save yourself the hassle and go with a different manufacturer.

October 16, 2023
Unprompted review
Apeer Doors logo

Reply from Apeer Doors

Please email the details of the company which fitted your door to sales@apeer.co.uk so we can investigate your comments.

Rated 5 out of 5 stars

Couldn't be happier!

We ordered a traditional door from Apeer, complete with 2 sidelights. We couldn't be happier with them! Coming into winter, the effect of the triple glazing is significantly noticeable over our old PVC door, especially as the temperatures start to drop.

August 9, 2023
Unprompted review
Rated 1 out of 5 stars

Faulty door

Our apeer composite door was fitted 20mths ago. I contacted them months and months ago as there is a gap when the door closes and loads of cold air gets in. The door is bowed. The people who fitted it said apeer would be out to assess it. I have called a few times and still no one has come to look at it! Extremely poor service especially when the door cost thousands of pounds. I wouldn’t get away with it in my own job. Very disappointing

September 22, 2023
Unprompted review
Rated 5 out of 5 stars

Black Apeer Door - Highly Recommended

We got a new black Apeer door fitted in August 2023. Process was very smooth, Brian came out and measured, and then came back in August to fit it - very neat and tidy workmanship. We just love the door! Makes our house look so modern compared to the previous PVC door which we had. Well fitted door that keeps heat in and allows a lot more light in to our hall with the beautifully designed glass panels at either side of the door. Would not hesitate in recommending Apeer to anyone! 5 stars

August 23, 2023
Unprompted review
Rated 5 out of 5 stars

Had an Apeer composite Door fitted in…

Had an Apeer composite Door fitted in 2021 and I have to say it’s top top quality and expertly fitted by Pavo the window doctor. This year I had some issues with the lock on the door and I sent an email to Alan at customer service on Friday who was very understanding and helpful 4 days later the issue was fixed. I have to say that their after sales customer service is absolutely excellent would 100% recommend Apeer composite doors to anyone considering a new door.

June 27, 2023
Unprompted review
Apeer Doors logo

Reply from Apeer Doors

Thank you for your feedback Peter. Pavo the Window Doctor is one of our approved installers and has a fantastic reputation for their service. We will pass on your comments.

Rated 1 out of 5 stars

Terrible customer service

Got a new stable door from Apeer 2 years ago which is leaking with the last 18 months. Customer service is absolutely brutal, cant get an answer from anyone. The sales rep wont answer the phone or messages. Ive been promised an engineer would be out to fix it, it never happened. So im still left with a leaking door and no answers. I would not recommend this company to anyone.

June 26, 2022
Unprompted review
Apeer Doors logo

Reply from Apeer Doors

Hi Jen, could you please send us an email to sales@apeer.co.uk with some information on who fitted the door, when it was fitted, and your full name so that we can follow up with our customer services team and get back to you?

Rated 1 out of 5 stars

No after sales service…

Draught coming from the bottom of the door around the threshold area with the installer dragging his feet and Apeer washing its hands of responsibility despite all the claims this door is draught free.

May 28, 2022
Unprompted review
Apeer Doors logo

Reply from Apeer Doors

Hi William, the company who installed this door needs to visit you and inspect what is causing the draught. When fitted in accordance with our fitting instructions there should be no draught so its important you contact the installation company.

Rated 5 out of 5 stars

I LOVE my new Silka door from Apeer!

I loved the glass design on my front door from this company from 15 years ago so much that, when we were going to build an extension starting last year & not quite finished yet, I asked if they could make a bespoke glass design based on the old one for us. The fabulous team couldn’t have been more helpful & did an amazing job. I really like the sound the door makes when it closes - it's solid and gives you the sense of security and protection from the weather outside. Any of my friends who have seen the door think it looks amazing - I LOVE my new Silka door!

January 21, 2023
Unprompted review

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