Taylor was actually very good for actually drilling down to eventually find the correct part number for the correct model number (it was very nuanced) and sent me countless emails keeping me... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
A picture with dimensions would have made the process of ordering much better. However, I ordered the wrong item, but the no quibble returns policy ment I received a return label and shortly after it... See more
Company replied
The item I had bought - a scarifier - was damaged accidentally in transit. I contacted the company seeking spare parts to replace. I was immediately told that the item was under warranty and could b... See more
Excellent service. An initial telephone call procured a product diagram sent to my email. This helped to identify the part required to fix my cooker hood. The item required was in stock, it was not ex... See more
Company replied
Company details
About Apelson Appliances UK Ltd
Written by the company
Your kitchen deserves the best care. At Apelson, we take pride in providing appliance repairs that are efficient and dependable.
- Trained engineers with hands-on experience
- Repairs carried out using original manufacturer parts
- Easy booking and helpful guidance
- Solutions tailored to your needs
Our team is always ready to bring peace of mind back to your home.
Contact info
United Kingdom
- apelson.co.uk
4.2
Great
304 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 1 week
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Innocentie ovan parts and products
Item was well displayed and described with prompt delivery after purchase well packaged and fitted perfectly.
I have used Apelson Appliances UK Ltd before and would recommend their products.
March 2, 2026
Dish washer basket
Fast delivery time and accurate delivery information.
It would have been 5 stars if a photograph of the item had been there.
March 2, 2026
Confusing correspondence
Ordered thermocouple. Had order confirmed then on two separate occasions had emails saying my order had been dispatched. Never received the item then a week later I received an email saying the item was not available and they would refund my money in 3-5 days
March 2, 2026
Reply from Apelson Appliances UK Ltd
Thank you for your feedback, and we’re really sorry for the confusion and inconvenience caused.
We understand how frustrating it must have been to receive multiple dispatch notifications, only to then be informed that the item was unavailable. This is certainly not the level of service we aim to provide.
Unfortunately, on rare occasions, stock discrepancies can occur, and it appears this led to the conflicting updates you received. We’re currently reviewing this internally to ensure clearer and more accurate communication moving forward.
We truly appreciate your patience and apologise again for the experience.
First one arrived broken they quickly…
First one arrived broken they quickly replaced
February 20, 2026
Exceptional service
Exceptional service, ordered part on Friday and it arrived Saturday! 🤗
February 27, 2026
Great Service
February 26, 2026
Ordered in stock 3 items only to then…
Ordered in stock 3 items only to then be told 1 was out of stock
Didn’t send anything and no new anticipated delivery date yet received.
As usual customer left in the dark with poor communication
February 17, 2026
Reply from Apelson Appliances UK Ltd
Hi Alan,
Thank you for your patience.
After receiving your order, we contacted you the same day to advise that one of the parts was unfortunately out of stock and that we did not currently have an expected delivery date. We appreciate you confirming that you were happy to wait until the item becomes available.
As the order is still awaiting stock availability, the items have not yet been dispatched. If you would prefer not to wait, we can arrange a refund.
Very good and helpful customer service…
Very good and helpful customer service and delivery was excellent...item came next day.
February 20, 2026
Waiting on a response for my extractor motor
Faulty motor waiting on a response from the company still yet to hear back very disappointing
February 9, 2026
Product not received
Product was listed under a different code to the one I was given.
Once I purchased the product, 2 days later I was refunded with no explanation. I had to email in to ask why and was told the product was out of stock.
February 13, 2026
Reply from Apelson Appliances UK Ltd
We’re very sorry for the inconvenience caused and completely understand your frustration.
Unfortunately, the item was incorrectly showing as available due to a stock code error, and it was actually out of stock at the time of your order. As soon as this was identified, a full refund was issued to avoid any further delay. We sincerely apologise that this was not clearly communicated to you immediately.
We appreciate you taking the time to contact us, and we’re reviewing our listings to prevent this from happening again.
Great service
Exactly the right product and speedy delivery. Dishwasher working again, thanks
February 13, 2026
Ease of ordering
Ease of ordering, quick dispatch, quick delivery - once again (already a customer)
February 13, 2026
Good web site
Good web site. Spare part (oven Element) was available at a reasonable price.
Fast delivery. The Element fitted perfectly and is working well.
great service
February 9, 2026
Great Service
Waited for the part to be in stock. Placed an order when it was showing as available that was delivered quickly and extremely well wrapped to ensure no damage. Great service!
February 10, 2026
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