Taylor was actually very good for actually drilling down to eventually find the correct part number for the correct model number (it was very nuanced) and sent me countless emails keeping me... See more
Company replied
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Review summary
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A picture with dimensions would have made the process of ordering much better. However, I ordered the wrong item, but the no quibble returns policy ment I received a return label and shortly after it... See more
Company replied
The item I had bought - a scarifier - was damaged accidentally in transit. I contacted the company seeking spare parts to replace. I was immediately told that the item was under warranty and could b... See more
Excellent service. An initial telephone call procured a product diagram sent to my email. This helped to identify the part required to fix my cooker hood. The item required was in stock, it was not ex... See more
Company replied
Company details
About Apelson Appliances UK Ltd
Written by the company
Your kitchen deserves the best care. At Apelson, we take pride in providing appliance repairs that are efficient and dependable.
- Trained engineers with hands-on experience
- Repairs carried out using original manufacturer parts
- Easy booking and helpful guidance
- Solutions tailored to your needs
Our team is always ready to bring peace of mind back to your home.
Contact info
United Kingdom
- apelson.co.uk
4.2
Great
304 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
carbon filters included and they do not…
carbon filters were not included and they do not have any in stock so I cannot use the extractor fan at the moment. Been waiting for 3 weeks to date.
October 17, 2025
Reply from Apelson Appliances UK Ltd
Thankyou for your feedback, i have looked into your order and i can see the filters you ordered are in stock but delivery was attempted 3 times and nobody was home so the order has been refunded. if you would like any further information, please call us on 01977 628100.
Reply from Apelson Appliances UK Ltd
Thankyou for your feedback, we are happy you were pleased with your order!
Finger on the button!…
A picture with dimensions would have made the process of ordering much better. However, I ordered the wrong item, but the no quibble returns policy ment I received a return label and shortly after it was received, I got my refund. Plenty of communication in-between. Very happy.
November 10, 2025
Reply from Apelson Appliances UK Ltd
Thankyou for your feedback, we are always looking at ways to improve the service to make things easier for our customers!
A great selection of spare parts for…
A great selection of spare parts for almost everything
November 1, 2025
Reply from Apelson Appliances UK Ltd
Thankyou for your feedback and that you were pleased with the choice of parts!
Reply from Apelson Appliances UK Ltd
We are glad to hear the part arrived correct and on time!
Delivered in time.
October 29, 2025
Reply from Apelson Appliances UK Ltd
Thankyou for your feedback, we are glad to hear your item arrived on time!
As always good
As always, just what I wanted and delivered very quickly and well packed
October 28, 2025
Reply from Apelson Appliances UK Ltd
Thankyou for your feedback, we are glad to hear you were happy with the service!
Excellent service in every respect
Excellent service. An initial telephone call procured a product diagram sent to my email. This helped to identify the part required to fix my cooker hood. The item required was in stock, it was not expensive, it arrived quickly via DPD and it fixed the fault. A well deserved five stars.
October 28, 2025
Reply from Apelson Appliances UK Ltd
Thankyou for your feedback, we are glad we could help in getting the items you needed and you were happy with the service provided!
Incorrect item arrived messaged and no…
Incorrect item arrived messaged and no response absolutely poor customer service now stuck with a part thats incorrect totally disappointed I ordered from parts diagram and got something totally different
October 31, 2025
Reply from Apelson Appliances UK Ltd
I am sorry to hear you received the incorrect item, if you wish to email service2@apelson.co.uk with your order details i can get this looked into for you!
Fast delivery and the correct part
Fast delivery and the correct part - website could do with some work though!
October 30, 2025
Reply from Apelson Appliances UK Ltd
Thankyou for your feedback, we are glad to hear you were happy with the service. We will pass on your comments to our web design team regarding the website!
Reply from Apelson Appliances UK Ltd
Thankyou for your feedback, we are glad to hear you were happy with the service!
Excellent fast service
Excellent fast service . The only place stocking the part I was looking for .
October 24, 2025
Reply from Apelson Appliances UK Ltd
Thankyou for your feedback, we are happy to hear we could help!
Reply from Apelson Appliances UK Ltd
Thankyou for your feedback, we are glad to hear you were happy with the service!
Easy to use website
Easy to use website. Clear and precise indication of costs and delivery.
September 18, 2025
Reply from Apelson Appliances UK Ltd
Thankyou for your feedback, we are happy you found all you needed!
cookerhood
most helpful staff that I have had buiseness with recently, parts arriving promptly & refunds within a matter of days.
will be ordering a PCB today.
thanks SG
September 16, 2025
Reply from Apelson Appliances UK Ltd
Thankyou for your feedback, we are happy to hear you were pleased with the service!
Reply from Apelson Appliances UK Ltd
We are glad to hear you found the website useful and the part fit!
Reply from Apelson Appliances UK Ltd
Thankyou for your feedback and that you were happy with the price and service provided!
You have a reliable product (induction…
You have a reliable product (induction Hob). Ordering and delivering products is efficient and super reliable.
July 2, 2025
Reply from Apelson Appliances UK Ltd
Thankyou for your feedback, we are happy to hear your are pleased with your product!
Superb support from the customer…
Superb support from the customer service team, particularly Susan Starbuck a great asset to the company, thank you all for your help
September 30, 2025
Reply from Apelson Appliances UK Ltd
Thankyou for your feedback! We will be sure to pass on your comments to Susan, glad to hear we could help!
Reply from Apelson Appliances UK Ltd
Hello! The order reference relates to an order placed in December 2024 for an oven wire shelf, if you have any queries please call 0344 800 1128 or email service2@apelson.co.uk. Thankyou!
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