Apexcarbon Reviews 

62
•
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the exceptional product quality, noting that the phone cases look amazing, fit perfectly, and feel very durable in daily use. Many people also describe the responsive and helpful customer service team, explaining that staff members reply quickly to messages and resolve issues easily. However, some reviewers were not happy with the delivery times, mentioning that packages take a surprisingly long time to arrive. A few other people also felt that the lack of transparency regarding shipping origins from overseas was quite frustrating. Some customers additionally experienced communication breakdowns when trying to track or resolve order problems.

What people talk about most

Product

Clients share positive opinions on product, frequently highlighting the amazing quality and sleek, rigid feel... See more

Quality

Reviewers highlight positive aspects of quality, expressing deep appreciation for the durable materials and... See more

Customer service

People report positive experiences with customer service, noting that support agents are extremely helpful... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, reporting that orders can take up to... See more

Order

Consumers experience great frustration regarding the order process, highlighting long international shipping... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Customer service was great — they responded quickly and were helpful. However, there were too many fees involved. It was my mistake ordering the wrong case, but paying $20 to ship it back and another... See more

Rated 3 out of 5 stars

I haven't recieved my order yet, but When I purchased, the website stated that it is made in Canada and a canadian-owned company. When I received my tracking information, the product is being sent fro... See more

Rated 5 out of 5 stars

Great customer service and lighting fast reply to messages didn’t hesitate to help me out, I’m goin back for more of this service and beautiful goods not many places like apex these days. Thank you an... See more

Company replied

Rated 5 out of 5 stars

Alot of complaints about the delivery time however this is information provided up front, so I don't understand how people can be upset about that. I ordered a case for the wrong phone by accident... See more

Company replied


3.7

Average

TrustScore 3.5 out of 5

62 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 2 weeks

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3.7

All reviews

(62)

40 reviews in the last 12 months

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Rated 5 out of 5 stars

Trustworthy

Very nice cover and fairly robust, it is not easy to bend and it sits really tight on the phone delivery is as they say

August 19, 2024
Unprompted review
Show reviews in all languages. (62 reviews)

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