Sherry is so nice and personable, she went through the setup process and explained what my home warranty covered, and said if either my wife or I had any questions or concerns that we could call her a... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Jackie answered all of my questions and sent me the invoice and booklet in a timely manner. She was very pleasant and was helpful answering my questions. One comment that has nothing to do with Ja... See more
Company replied
The customer service & attitude was just delightful during a time that is sooooo frustrating...my agent Brittney was very knowledgeable of offers & the inner workings of my policy...she explained ever... See more
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Debbi was very friendly and explained that APHW is implementing the new concierge service. This is a fantastic idea! Debbi asked really great questions and took notes on some small improvement oppo... See more
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Company details
Written by the company
America’s Preferred Home Warranty (APHW) delivers flexible, dependable home protection designed to give homeowners peace of mind. What sets APHW apart is its contractor choice model, one of the few in the industry that allows customers to choose their own licensed contractor for covered repairs. This gives homeowners more control, more trust, and a faster path to getting things fixed. APHW offers home warranty plans for buyers, sellers, and current homeowners, covering major systems and appliances such as HVAC, electrical, plumbing, and more. With 24/7 customer service, clear service agreements, and an A+ rating from the Better Business Bureau, APHW has earned a strong reputation for reliability and care. A key feature of the APHW experience is the Homeowner Concierge Program. It is a personalized support service that helps new customers understand and navigate their coverage. Once a plan is active, a dedicated Concierge Specialist reaches out to guide the homeowner through: • What’s covered and how the plan works • How the contractor-of-choice process operates • The steps to file a claim with confidence APHW also offers a simple three-step claims process designed to make home repairs as smooth as possible: 1. Call APHW when a covered item breaks down 2. Choose and schedule your own licensed contractor 3. Submit the repair details for reimbursement With more than two decades of experience and a customer-first mindset, APHW continues to raise the standard for home warranty service. The company’s mission is to empower homeowners with the tools, support, and flexibility they need to protect their home.
Contact info
49201, Jackson, United States
- 800-648-5006
- CustomerCare@APHW.com
- aphw.com
4.9
Excellent
706 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jackie was so helpful
Jackie was so helpful, informative, and patient with my questions!
March 19, 2026
Reply from Americas Preferred Home Warranty
Hello Rachel,
We truly appreciate your feedback! It’s wonderful to know Jackie took the time to provide clear information and patiently address all of your questions. We’re glad you had such a positive experience.
To make the experience even better, we also offer free access to our helpful blog. Check out our catalog of articles and videos containing easy tips and tricks to help keep your home systems and appliances running smoothly (https://bit.ly/3ui32FR).
Respectfully,
Customer Care Team
Sherry was awesome to work with
Sherry was awesome to work with. She provided excellent explanations and customer service for my home warranty. This included contact information and claim processes.
March 19, 2026
Reply from Americas Preferred Home Warranty
Hello Cathy,
We truly appreciate your feedback! It’s wonderful to know Sherry made the experience smooth by clearly explaining your coverage and walking you through important details like how to file a claim. We’re glad you felt well-informed and taken care of.
To make the experience even better, we also offer you a way to start your own claim online! Skip the phone call, get personal updates, and even check the status of your claim anytime. Get started here (http://bit.ly/3KAD1eZ).
Respectfully,
Customer Care Team
Very polite
March 19, 2026
Reply from Americas Preferred Home Warranty
Hello Michael,
Thank you for your feedback! We’re so glad to hear you had a polite and pleasant experience. Providing respectful service is very important to us.
As we look ahead to warmer weather, it’s a good idea to get a head start on your air conditioner maintenance. Check out this article from our blog with more info (https://bit.ly/4pVbYey).
Respectfully,
Customer Care Team
Good documentation support and help
Good documentation support and help answering questions.
March 19, 2026
Reply from Americas Preferred Home Warranty
Hello Gabriel,
Thank you for your feedback! We’re glad to hear you found the documentation helpful and that your questions were clearly answered. Providing clear and supportive information is very important to us.
Your warranty includes coverage for a wide range of items throughout the home and attached garage. Check out the following link to learn more about what’s covered (https://bit.ly/2WwrHqZ).
Respectfully,
Customer Care Team
Maria was so kind to explain the…
Maria was so kind to explain the warranty process an will be with us when we need her. She was like talking to a family member who is looking out for you.
March 19, 2026
Reply from Americas Preferred Home Warranty
Hello John and Mary,
We truly appreciate your thoughtful feedback! It’s wonderful to know Maria created such a comfortable and trusting experience while walking you through your warranty. Feeling supported and looked out for is exactly what we aim to provide.
To make your experience even easier, don’t forget you can manage everything right from our online Claim Center, where you can review, track, and manage your claims with just a click. You can check it out here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Welecoming and knowledgeable!
March 19, 2026
Reply from Americas Preferred Home Warranty
Hello Jaime,
We appreciate you sharing your experience! It’s wonderful to know Sherry created a welcoming environment while making sure you felt well-informed. That’s exactly the level of service we strive for.
As we look ahead to warmer weather, it’s a good idea to get a head start on your air conditioner maintenance. Check out this article from our blog with more info (https://bit.ly/4pVbYey).
Respectfully,
Customer Care Team
Jackie got me set up…
Jackie got me set up promptly and explained everything needed to know very well
March 19, 2026
Reply from Americas Preferred Home Warranty
Hello Drthik,
Thank you for sharing your experience! We’re so glad to hear Jackie got you set up quickly and took the time to explain everything clearly. It’s great to know you felt informed and supported throughout the process.
To make the experience even better, we also offer you a way to start your own claim online! Skip the phone call, get personal updates, and even check the status of your claim anytime. Get started here (http://bit.ly/3KAD1eZ).
Respectfully,
Customer Care Team
Home Warranty Overview
I really appreciate being able to talk to a real person about my warranty issues and concerns! I think this is a very valuable part of your program. Maria was very helpful in explaining the warranty details and was respectful and polite.
March 19, 2026
Reply from Americas Preferred Home Warranty
Hello Dora,
We truly appreciate your thoughtful feedback! It’s great to hear that having direct access to a real person made such a positive difference for you. We’re especially glad Maria was able to walk you through your warranty clearly while making the experience comfortable and respectful.
Did you know that we offer a more convenient way to pay on future claims? APHW offers ACH reimbursements directly to your bank account. See the following link for more information (http://bit.ly/3ILQLTC).
Respectfully,
Customer Care Team
Jackie was amazing and so helpful!!
March 19, 2026
Reply from Americas Preferred Home Warranty
Hello Megan,
Thank you for your kind words! We’re so glad to hear Jackie made your experience such a positive one. It’s great to know you felt supported and well taken care of.
Your warranty includes coverage for a wide range of items throughout the home and attached garage. Check out the following link to learn more about what’s covered (https://bit.ly/2WwrHqZ).
Respectfully,
Customer Care Team
Props to Jackie from Michigan!
I just spoke to Jackie from Michigan. She sent me information explaining what my warranty covers, reminded me of my copay, which is as awesome as Jackie was, and let me know if I needed anything, she is there for me! Fantastic customer service! I appreciate the follow up of what APHW provides for me and my home!
March 19, 2026
Reply from Americas Preferred Home Warranty
Hello Brigita,
We truly appreciate your thoughtful feedback! It’s wonderful to hear that Jackie provided clear information, proactive reminders, and continued support to help you stay informed about your warranty. We’re glad the follow-up and communication made a positive difference in your experience.
Did you know? We can also assist our homeowners with our online Claim Center, where you can review, track, and manage your claims with the click of a button. Explore it here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Excellent Service
The agent was very informative and took the time to answer all questions.
March 17, 2026
Reply from Americas Preferred Home Warranty
Hello Amber,
We truly appreciate your feedback! It’s wonderful to know Britney provided clear, thorough information and made sure all your questions were answered. We’re glad you had such a positive experience.
As we look ahead to warmer weather, it’s a good idea to get a head start on your air conditioner maintenance. Check out this article from our blog with more info (https://bit.ly/4pVbYey).
Respectfully,
Customer Care Team
It is so much easier talking to a…
It is so much easier talking to a person and being able to ask questions without the run around from a robot. Every time I get an automated message I quickly turn to press 0 to get an actual person to talk to. And every time I get upset at the amount of time it takes to finally get a person on the line.
March 17, 2026
Reply from Americas Preferred Home Warranty
Hello Sarah,
We appreciate your honest feedback. We understand how important it is to be able to speak directly with someone, especially when you have questions that need clear answers.
Your warranty includes coverage for a wide range of items throughout the home and attached garage. Check out the following link to learn more about what’s covered (https://bit.ly/2WwrHqZ).
Respectfully,
Customer Care Team
Reply from Americas Preferred Home Warranty
Hello Nailah,
We really appreciate you sharing your experience! It’s wonderful to know that Bethany provided clear and thorough guidance throughout your call.
Your warranty includes coverage for a wide range of items throughout the home and attached garage. Check out the following link to learn more about what’s covered (https://bit.ly/2WwrHqZ).
Respectfully,
Customer Care Team
Reply from Americas Preferred Home Warranty
Hello Michael,
We really appreciate you sharing your experience! It’s great to know that Sherry broke things down in a way that made everything easier to understand.
Did you know? We can also assist our homeowners with our online Claim Center, where you can review, track, and manage your claims with the click of a button. Explore it here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Great experience
Great experience. Ms.Sherry was wonderful at explaining my warranty. Very professional.
March 17, 2026
Reply from Americas Preferred Home Warranty
Hello Victor,
We really appreciate you taking the time to share your experience! It’s wonderful to know Sherry explained your warranty so well and made the process smooth and professional.
Did you know that we offer a more convenient way to pay on future claims? APHW offers ACH reimbursements directly to your bank account. See the following link for more information (http://bit.ly/3ILQLTC).
Respectfully,
Customer Care Team
Do NOT deal with this company. Any excuse to refuse and won't put it in writing.
Last October 2025, my daughter and I had her furnace fail. According to the technician, a seal in the furnace failed causing condesation to collect and cause further damage. It was dangerous to run the furnace so after the tech sent the estimate to AP Home Warranty, we had it replaced. They refused to honor the warranty using excuses that were invalid. They refuse to give us a written or email reason for refusal. Verbally they said that condensation was mentioned, which means water, and they don't cover water damage. I do plan on pursuing this further than they expect.
October 21, 2025
Unprompted review
Reply from Americas Preferred Home Warranty
Hello Kim,
Thank you for taking the time to leave us a review. Our contract is designed to provide assistance when specific items experience breakdowns due to normal wear and tear. However, it does not cover all situations or the full cost of every repair or replacement.
After reviewing your HVAC claim, it was determined that the failure was caused by excessive rust due to condensate leaking. Failures related to rust are not covered within the first 30 days following closing. For this reason, we are unable to assist with the repairs.
Our home warranty plans are intended to offer valuable coverage for many systems and appliances. We encourage you to review your coverage details, including exclusions and limitations, to ensure clarity on what is included. You can review your plan here (https://www.aphw.com/terms-conditions).
Respectfully,
Customer Care Team
Reply from Americas Preferred Home Warranty
Hello Nicholas,
Thank you for your feedback! We’re so glad to hear you had a positive experience and that Britney was personable and informative throughout your interaction.
As we look ahead to warmer weather, it’s a good idea to get a head start on your air conditioner maintenance. Check out this article from our blog with more info (https://bit.ly/4pVbYey).
Respectfully,
Customer Care Team
Reply from Americas Preferred Home Warranty
Hello Ash,
We really appreciate you sharing your experience! It’s great to know the process was smooth and that Bethany provided helpful explanations along the way.
Did you know we also offer an online Claim Center? This feature allows you to review, track, and manage your claims with the click of a button. Explore it here (https://bit.ly/3Q4YzP7).
Respectfully,
Customer Care Team
Reply from Americas Preferred Home Warranty
Hello Minnie,
We really appreciate you sharing your experience! It’s great to know you received excellent customer service and felt well taken care of by Debie.
To make the experience even better, we also offer free access to our helpful blog. Check out our catalog of articles and videos containing easy tips and tricks to help keep your home systems and appliances running smoothly (https://bit.ly/3ui32FR).
Respectfully,
Customer Care Team
Jackie helped explain our coverage in…
Jackie helped explain our coverage in detail and with a positive attitude
March 17, 2026
Reply from Americas Preferred Home Warranty
Hello Joseph and Madeleine,
We really appreciate you sharing your experience! It’s great to know you felt informed and supported, and that Jackie’s positive attitude made a difference.
Your warranty includes coverage for a wide range of items throughout the home and attached garage. Check out the following link to learn more about what’s covered (https://bit.ly/2WwrHqZ).
Respectfully,
Customer Care Team
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